# Paediatric Patient Pathway Coordinator > NHS job listing from Job Clerk for Norfolk and Norwich University Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/paediatric-patient-pathway-coordinator/2272ce9e-c698-492b-9964-76f664fad4cd - **Markdown:** https://www.jobclerk.com/job/paediatric-patient-pathway-coordinator/2272ce9e-c698-492b-9964-76f664fad4cd.md ## Summary - **Status:** Live - **Employer:** Norfolk and Norwich University Hospitals NHS Foundation Trust - **Location:** Norfolk and Norwich University Hospital - **Workplace type:** onsite - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 per annum, pro rata - **Contract type:** Permanent - **Employment type:** Part time, Flexible working, 13.5 hours per week - **Closing date:** 2026-09-06T22:59:00.000Z - **Posted:** 2026-08-21T16:20:48.811Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Norfolk/Norwich/Norfolk_Norwich_University_Hospitals_NHS_Foundation_Trust/Trauma_Othopaedics/Trauma_Othopaedics-v8248522 - **Application URL:** https://apps.trac.jobs/job-advert/8248522?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.nnuh.nhs.uk ## Job Content ### Job overview We are looking for an enthusiastic postholder to work alongside a multidisciplinary team, to contribute to the provision of the highest standards of patient care in Orthopaedic paediatric outpatient clinic. Support patients and careers through their care journey, providing the patient with a single named point of contact who will coordinate their care. To co-ordinate the patient journey from referral, through diagnostics, treatment planning and treatment, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process. To highlight relevant patients to the clinical team for discussion at the Multi-Disciplinary Meeting (MDT). To work closely with members of the orthopaedics, spinal and paediatric team. To support the delivery of a high quality, safe and compassionate healthcare service, All staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture. ### Main duties of the job - Coordinate and manage patient pathways from referral through to discharge, ensuring patients progress through their care within agreed waiting time targets. - Manage outpatient clinic schedules, appointments, waiting lists and clinic capacity to maximise service efficiency in conjunction with administration staff - Work closely with consultants, nurse practitioners and the multidisciplinary team to ensure investigations, follow-up appointments and treatments are arranged and completed. - Act as a central point of contact for patients, relatives, healthcare professionals and external organizations, providing information and support throughout the patient's journey. - Maintain accurate patient records, update demographic information and ensure clinic outcomes are recorded correctly. - Monitor patient pathways, identify delays or backlogs and take action to resolve issues, escalating where necessary. - Support the delivery of outpatient clinics by preparing clinical areas and equipment, assisting with procedures, chaperoning patients and responding appropriately in emergency situations. - Arrange additional support services such as transport, translation and specialist services to meet individual patient needs. - Contribute to service improvement initiatives, audits, quality programmes and the development of patient pathways. - Ensure confidentiality, infection prevention, health and safety, and Trust policies are adhered to at all times. ### Detailed job description and main responsibilities Please view the attached job description for full details of the role, and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification. ### Applicant requirements You must have appropriate UK professional registration. This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. ## Person Specification ### Skills **Essential** - Excellent organisational and time management skills - Excellent analytical and problem-solving skills ### Experience **Essential** - Experience in /Care Assistant role - Experience of audit and change management **Desirable** - Administration/secretarial experience ### Qualifications **Essential** - NVQ Level 3 in City and Guilds / costumer care or equivalent experience ### Attitude, aptitude **Essential** - Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence - Demonstrates understanding and commitment to Equality, Diversity and Inclusion ## Documents - [useful links (pdf, 184.6kb)](https://www.healthjobsuk.com/documents?edoc=2809) - [staff benefits (pdf, 674.5kb)](https://www.healthjobsuk.com/documents?edoc=901) - [job description (pdf, 400.4kb)](https://www.healthjobsuk.com/documents?vdoc=10560487) - [nnuh fraud prevention notice (pdf, 104.6kb)](https://www.healthjobsuk.com/documents?edoc=3081) - [our nnuh lgbt+ staff network (pdf, 675.0kb)](https://www.healthjobsuk.com/documents?edoc=2367) - [our nnuh women's staff network (pdf, 103.1kb)](https://www.healthjobsuk.com/documents?edoc=2473) - [our nnuh together staff network (pdf, 370.4kb)](https://www.healthjobsuk.com/documents?edoc=2166) - [our nnuh disability and long term conditions staff network (pdf, 607.0kb)](https://www.healthjobsuk.com/documents?edoc=2424) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.