# Outpatients Receptionist > NHS job listing from Job Clerk for University Hospitals of North Midlands NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/outpatients-receptionist/abd2e753-7795-4a31-8e98-3df9751a9870 - **Markdown:** https://www.jobclerk.com/job/outpatients-receptionist/abd2e753-7795-4a31-8e98-3df9751a9870.md ## Summary - **Status:** Live - **Employer:** University Hospitals of North Midlands NHS Trust - **Town:** Stoke On Trent - **Region:** Midlands - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum, pro rota - **Contract type:** Permanent - **Employment type:** Part time - 23.5 hours per week (Mon- Fri (to be flexible for needs of the service between Mon-Fri) between the hours of 8.00-17.00) - **Closing date:** 2026-06-10T08:00:00.000Z - **Posted:** 2026-05-27T13:13:43.736Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Staffordshire/StokeonTrent/University_Hospitals_North_Midlands_NHS_Trust/Outpatients_Receptionist/Outpatients_Receptionist-v8039914 - **Application URL:** https://apps.trac.jobs/job-advert/8039914?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhnm.nhs.uk ## Job Content ### Job overview At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations. To welcome patients, carers, relatives, visitors and other health care staff to the Outpatient department in a polite, courteous and professional manner. To ensure you are patient focused at all times and always greeting patients with a smile. To ensure that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient focussed, efficient and effective. Incorporating use of all the Trusts systems including:  Choose and Book, Savience, Iportal, Filefast and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection. ### Main duties of the job - Undertake reception duties dealing with telephone and face-to-face enquiries from patients, wards and departments, referring to a supervisor when necessary.  The post holder may be required to notify patients of any delay on clinic. - Deal with all appointment queries communicating factual routine information to patients, relatives (with consent) and external and internal bodies. - Communicates and encourages the use of the self-check-in system Savience, escalating any problems to the Systems Administrator. - Responsible for completing outcome forms and actioning follow up appointments where necessary. - Gain knowledge of Outpatient procedures. - Ensure that appointments are appropriately booked on the Choose and Book, Careflow/CRIS systems as appropriate. - Deals with enquiries where there may be barriers to understanding. - Maintain the Trust systems, E referral, Savience, iPortal and Filefast. - Ensure the health records are complete for clinic and will provide any information to capture patient pathway and coding information. - Answer telephone queries from patients and relatives and will ensure all patient demographics are correct on any contact with patients. - Resolves issues relating to appointments, clinics, directions or any general enquiries. - Record information provided by the patient when rearranging or cancelling an appointment or booking into a clinic. ### Detailed job description and main responsibilities Most members of staff in the Trust have a responsibility for supporting the delivery of Planned Care Services, and the achievement of Cancer and RTT targets, whether in a supportive role, or in terms of providing hand-on care. As part of the administrative support structure, the post-holder is responsible for adhering to the Trust’s Access Policy and Standard Operating Procedures For more information on working for the Trust, please see the attached Job Description and Person Specification or contact the Hiring Manager. ‘There will be a 10 minute exercise about your general knowledge of the NHS.  This will take place in a confidential setting prior to the interview.  It would be useful to research NHS wait times and Outpatients.’ ## Job Details At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations. To welcome patients, carers, relatives, visitors and other health care staff to the Outpatient department in a polite, courteous and professional manner. To ensure you are patient focused at all times and always greeting patients with a smile. To ensure that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient focussed, efficient and effective. Incorporating use of all the Trusts systems including: Choose and Book, Savience, Iportal, Filefast and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection. ## Job Description Undertake reception duties dealing with telephone and face-to-face enquiries from patients, wards and departments, referring to a supervisor when necessary. The post holder may be required to notify patients of any delay on clinic. Deal with all appointment queries communicating factual routine information to patients, relatives (with consent) and external and internal bodies. Communicates and encourages the use of the self-check-in system Savience, escalating any problems to the Systems Administrator. Responsible for completing outcome forms and actioning follow up appointments where necessary. Gain knowledge of Outpatient procedures. Ensure that appointments are appropriately booked on the Choose and Book, Careflow/CRIS systems as appropriate. Deals with enquiries where there may be barriers to understanding. Maintain the Trust systems, E referral, Savience, iPortal and Filefast. Ensure the health records are complete for clinic and will provide any information to capture patient pathway and coding information. Answer telephone queries from patients and relatives and will ensure all patient demographics are correct on any contact with patients. Resolves issues relating to appointments, clinics, directions or any general enquiries. Record information provided by the patient when rearranging or cancelling an appointment or booking into a clinic. ## Responsibilities Most members of staff in the Trust have a responsibility for supporting the delivery of Planned Care Services, and the achievement of Cancer and RTT targets, whether in a supportive role, or in terms of providing hand-on care. As part of the administrative support structure, the post-holder is responsible for adhering to the Trust’s Access Policy and Standard Operating Procedures For more information on working for the Trust, please see the attached Job Description and Person Specification or contact the Hiring Manager. ‘There will be a 10 minute exercise about your general knowledge of the NHS. This will take place in a confidential setting prior to the interview. It would be useful to research NHS wait times and Outpatients.’ ## Person Specification ### Experience **Essential** - Reception duties ie telephone & computer work **Desirable** - NHS Experience/Reception ### Knowledge, Skills **Essential** - Basic computer/IT skills **Desirable** - Customer Service Training ## Documents - [jd and ps (pdf, 840.5kb)](https://www.healthjobsuk.com/documents?vdoc=10328370) - [policy ex-offenders (pdf, 36.1kb)](https://www.healthjobsuk.com/documents?edoc=1001) - [speaking up policy (pdf, 523.6kb)](https://www.healthjobsuk.com/documents?edoc=2142) - [dbs code of practice (pdf, 54.9kb)](https://www.healthjobsuk.com/documents?edoc=1004) - [family relocation information (pdf, 1.0mb)](https://www.healthjobsuk.com/documents?edoc=1118) - [infection control statement (pdf, 107.5kb)](https://www.healthjobsuk.com/documents?edoc=1003) - [recruitment reasonable adjustments (pdf, 122.1kb)](https://www.healthjobsuk.com/documents?edoc=2872) - [statement handling – updated from policy (pdf, 33.6kb)](https://www.healthjobsuk.com/documents?edoc=1000) - [trust policy on managing risk associated with safeguarding children (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=1007) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.