# Outpatients Receptionist & Administrator

> NHS job listing from Job Clerk for Mid and South Essex NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/outpatients-receptionist-and-administrator/f048dd74-5081-4fdb-b054-6ca0fde7a711
- **Markdown:** https://www.jobclerk.com/job/outpatients-receptionist-and-administrator/f048dd74-5081-4fdb-b054-6ca0fde7a711.md

## Summary

- **Status:** Live
- **Employer:** Mid and South Essex NHS Foundation Trust
- **Town:** Westcliff On Sea
- **Region:** East of England
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 3
- **Salary:** £25,760 Per Annum (Pro Rata for Part Time)
- **Contract type:** Permanent
- **Employment type:** Part time - 31 hours per week
- **Closing date:** 2026-07-17T23:59:00.000Z
- **Posted:** 2026-07-10T11:01:06.539Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Essex/Chelmsford/Mid_South_Essex_NHS_Foundation_Trust/Children_Outpatients/Children_Outpatients-v7880256
- **Application URL:** https://apps.trac.jobs/job-advert/7880256?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.southend.nhs.uk

## Job Content

### Job overview

Join Our Team as a Booking & Reception Administrator!

Are you highly organised, friendly, and passionate about delivering excellent patient care? We’re looking for a proactive and detail-oriented individual to join our dynamic Booking and Reception Team. in Children's Outpatients.

In this varied and vital role, you’ll be the first point of contact for patients, providing essential clerical and administrative support. From handling telephone enquiries and greeting patients at reception, to booking and managing appointments, you’ll play a key part in ensuring a smooth and positive patient experience.

If you thrive in a busy environment, enjoy working as part of a team, and take pride in maintaining high standards of accuracy and professionalism, we’d love to hear from you.

***Please note we are unable to sponsor this role***

### Main duties of the job

Within this role you will greet and support patients attending outpatient areas, ensuring a welcoming and professional first point of contact. Confirm patient details directly with individuals and maintain accurate, up‑to‑date records on all relevant computer systems. Manage telephone and face‑to‑face enquiries efficiently, delivering a confidential, respectful and patient‑focused service at all times. Arrange interpreting services when required to support effective communication and patient understanding. Complete clinic cash‑up procedures accurately at the end of each session and ensure patient notes are tracked and handled correctly in line with organisational procedures.

### Detailed job description and main responsibilities

For more detailed information, please see the attached Job Description and Person Specification.

We look forward to your application!

## Person Specification

### Experience

**Essential**

- Previous experience using a computer, phone, email and administration systems
- Demonstrable customer service experience
- Working with the public
- Good typing skills

**Desirable**

- NHS experience
- Knowledge and understanding of databases – EPR, EMR, Clinic Letters, Bighand
- Understanding of Medical terminology
- Understanding of NHS 18 weeks standards

### Qualifications

**Essential**

- Good educational standard of at least 2 GCSE’s, in Maths, English or Equivalent

## Documents

- [privacy policy (pdf, 441.0kb)](https://www.healthjobsuk.com/documents?edoc=2077)
- [afc pay poster 26/27 (pdf, 44.7kb)](https://www.healthjobsuk.com/documents?edoc=2504)
- [behaviours framework (jpg, 298.0kb)](https://www.healthjobsuk.com/documents?edoc=2880)
- [trust 10 year strategy (pdf, 2.1mb)](https://www.healthjobsuk.com/documents?edoc=2947)
- [general statements afc - v5.2 (pdf, 592.5kb)](https://www.healthjobsuk.com/documents?edoc=2979)
- [outpatients receptionist and administrator jd br band 3 (pdf, 376.6kb)](https://www.healthjobsuk.com/documents?vdoc=10240935)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.