# Outpatients Front of House Administration Assistant > NHS job listing from Job Clerk for East and North Hertfordshire NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/outpatients-front-of-house-administration-assistant/20b0e90f-9ca2-46ce-8df2-de51a13d5599 - **Markdown:** https://www.jobclerk.com/job/outpatients-front-of-house-administration-assistant/20b0e90f-9ca2-46ce-8df2-de51a13d5599.md ## Summary - **Status:** Live - **Employer:** East and North Hertfordshire NHS Trust - **Town:** Stevenage - **Region:** East of England - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum pro rata Plus 5% High Cost Area Supplement - **Contract type:** Permanent - **Employment type:** Part time - 7.5 hours per week - **Closing date:** 2026-07-24T23:59:00.000Z - **Posted:** 2026-07-10T13:22:19.940Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Hertfordshire/Welwyn/East_North_Hertfordshire_Teaching_NHS_Trust/Patient_Contact_Centre/Patient_Contact_Centre-v8147924 - **Application URL:** https://apps.trac.jobs/job-advert/8147924?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.enherts-tr.nhs.uk ## Job Content ### Job overview We are recruiting for a Outpatients Front of House Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service. We are a seeking motivated individual to join our Outpatients Front of House team as an Outpatients Front of House Clerk. This role offers variety, challenge, and the opportunity to contribute directly to patient care by ensuring the smooth and efficient coordination of outpatient services. You will provide a professional and welcoming front-of-house service for the Outpatients Department, acting as the first point of contact for patients and visitors. This role is pivotal in supporting the flow of clinics by checking patients in, booking follow-up appointments while patients are on-site, and ensuring accurate financial reconciliation and cashing-up of clinics. You will play an integral role in maintaining high standards of patient care, confidentiality, and customer service, and in supporting the Trust’s commitment to efficient and patient-centred service delivery. This position involves a level of autonomy, decision-making within clearly defined procedures, and the ability to resolve routine problems without direct supervision. It is suitable for individuals with prior NHS administrative experience or relevant transferable skills At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us ### Main duties of the job Deliver an efficient, front-facing reception and administrative service, acting as first point of contact for outpatient visitors. Provide a courteous and efficient reception service to all patients, relatives and visitors. Ensure administrative cover during clinic times, communicating with supervisor if there are any problems. Check in patients on arrival and confirm or update personal details accurately in the Patient Administration System (PAS). Provide information on clinic locations, waiting times, and general outpatient services. Ensure smooth patient flow through the department by working closely with clinical teams to manage waiting areas. Support the smooth running of clinics by working proactively with nursing and medical staff to manage patient flow and reduce delays. ### Detailed job description and main responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. ## Person Specification ### Other Requirements **Essential** - Understanding of, and commitment to, equality, diversity and inclusion - Role model our Trust values every day - Able to work with people at all levels of an organisation ### Personal Attributes **Essential** - Polite, patient-focused, and empathetic - Flexible and able to work as part of a team - Proactive and willing to learn and adapt to change **Desirable** - Commitment to pursuing a career in healthcare administration ### Previous Experience **Essential** - Previous clerical/administrative experience in a reception environment - Experience in customer service roles, especially handling telephone queries **Desirable** - Previous NHS or healthcare administrative experience - Experience of working with confidential and sensitive information ### Skills and Knowledge **Essential** - Understanding of the importance of patient confidentiality and data protection - Awareness of equality, diversity and inclusion in a healthcare setting - Excellent interpersonal and communication skills (verbal and written) - Ability to remain calm under pressure and diffuse challenging situations professionally - Strong organisational skills and attention to detail - Competent in the use of Microsoft Office, particularly Excel and Outlook - Ability to prioritise workload and manage time effectively - Ability to input and retrieve data from electronic systems accurately - Familiarity with outpatient appointment booking procedures **Desirable** - Knowledge of NHS access targets and RTT (Referral to Treatment) pathways - Ability to adapt communication for patients with additional needs or non-English speakers - Ability to generate simple reports and spreadsheets ### Qualifications/Training **Essential** - Educated to GCSE level or equivalent, including English and Maths (A-C / 9-4) - Demonstrable evidence of continuous personal development **Desirable** - NVQ Level 2 or 3 in Business Administration or Customer Service - Training in NHS systems (e.g., Lorenzo, Patient Contact Centre) ## Documents - [showcasing our teaching commitment (pdf, 5.0mb)](https://www.healthjobsuk.com/documents?edoc=2905) - [must read guidance notes - application forms (pdf, 91.9kb)](https://www.healthjobsuk.com/documents?edoc=549) - [policy statement - recruitment of ex-offenders (pdf, 101.1kb)](https://www.healthjobsuk.com/documents?edoc=551) - [guidance on secondments for internal applicants (pdf, 101.3kb)](https://www.healthjobsuk.com/documents?edoc=2748) - [outpatients front of house clerk-applicant pack (pdf, 712.0kb)](https://www.healthjobsuk.com/documents?vdoc=10447332) - [guidance notes for applicants - how your data is used and stored (pdf, 416.6kb)](https://www.healthjobsuk.com/documents?edoc=550) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.