# Outpatients Booking Assistant

> NHS job listing from Job Clerk for Epsom and St Helier University Hospitals NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/outpatients-booking-assistant/df4fabd6-ff55-41c0-8770-a5d114bd12b6
- **Markdown:** https://www.jobclerk.com/job/outpatients-booking-assistant/df4fabd6-ff55-41c0-8770-a5d114bd12b6.md

## Summary

- **Status:** Live
- **Employer:** Epsom and St Helier University Hospitals NHS Trust
- **Town:** Carshalton
- **Region:** London
- **Country:** England
- **Profession:** Healthcare support worker
- **Grade:** Band 3
- **Salary:** £29,651 - £31,312 per annum incl HCAS Outer pro rata
- **Contract type:** 12 months (Fixed term 12 month contract)
- **Employment type:** Full time - 37.5 hours per week
- **Closing date:** 2026-08-10T23:59:00.000Z
- **Posted:** 2026-07-29T09:50:46.679Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/London/Carshalton/Epsom_St_Helier_University_Hospitals_NHS_Trust/Outpatients/Outpatients-v8060411
- **Application URL:** https://apps.trac.jobs/job-advert/8060411?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.epsom-sthelier.nhs.uk

## Job Content

### Job overview

We are looking for an enthusiastic individual to join our team in the Outpatients Booking Centre  The post holder will be part of a team that arranges patients outpatients appointments across the Trust and deal with patients/relatives telephone enquiries via our Outpatient Call Centre based at St Helier Hospital  regarding appointments. He/she will offer a choice of dates and times for appointments and reschedule appointments as and when necessary. They will also offer a service to GP's who wish to make enquiries about an appointment.

### Main duties of the job

The post holder will make appointments and deal with questions primarily via telephone, but also email and online.

When booking appointments a wide range of communication skills will be used in order to provide a patient centred booking service. The post holder will be sensitive to the needs of each individual, responding differently to a wide range of needs.

To use a variety of communication styles to ensure effective telephone communication to all patients; this includes working with those who may have difficulties in communication, who are vulnerable, and from a range of cultural backgrounds.

### Detailed job description and main responsibilities

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.

## Person Specification

### Experience

**Essential**

- Customer Service experience
- Knowledge of patient administration work in a healthcare setting.
- Knowledge of a full range of IT / patient admin systems

**Desirable**

- NHS Experience
- Experience of Access Database/ Excel Spreadsheets

### Skills & Abilities

**Essential**

- Good verbal and written communication skills
- Able to work independently and as a team member
- Respect for confidentiality

**Desirable**

- Evidence of interacting with a wide range of people

### Personal Attributes

**Essential**

- Organised and logical

### Education & Qualification

**Essential**

- Good basic educational background
- GCSE English Grade C or above

**Desirable**

- NVQ Level 3 in Business administration or Customer care

## Documents

- [dbs policy (pdf, 101.1kb)](https://www.healthjobsuk.com/documents?edoc=677)
- [we're here to care (doc, 39.0kb)](https://www.healthjobsuk.com/documents?edoc=678)
- [ai toolkit for candidates (pdf, 1.9mb)](https://www.healthjobsuk.com/documents?ddoc=2413)
- [jd supplementary information (pdf, 151.9kb)](https://www.healthjobsuk.com/documents?edoc=1953)
- [outpatient booking assistant (pdf, 352.4kb)](https://www.healthjobsuk.com/documents?vdoc=10350648)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.