# Outpatients Administrator FTC > NHS job listing from Job Clerk for Spire Healthcare Ltd. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/outpatients-administrator-ftc/4f22fba8-c93f-40ca-ac26-e872f3d86eb7 - **Markdown:** https://www.jobclerk.com/job/outpatients-administrator-ftc/4f22fba8-c93f-40ca-ac26-e872f3d86eb7.md ## Summary - **Status:** Live - **Employer:** Spire Healthcare Ltd - **Location:** Cardiff - **Profession:** Administrator - **Employment type:** Full time - **Closing date:** 2026-11-08T16:26:00.000Z - **Posted:** 2026-10-22T15:45:48.201Z - **Source information URL:** https://elij.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/29314 - **Application URL:** https://elij.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/29314 - **Employer website:** https://www.spirehealthcare.com/ ## Job Content Please note - Induction training will be held for 2 weeks (9am to 5pm) following this, shifts will vary between the hours of 8am to 6pm Monday to Friday with occasional Saturday shifts. As a Patient Contact Centre Advisor, you will be responsible to ensure the provision and maintenance of an efficient patient customer service experience within the centre. Duties and Responsibilities: - Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP) - Manage the telephone lines in an effective and timely manner - Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations) - Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate - Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate - Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter Who are we looking for: - Demonstrable literacy and numeracy skills - Track record of successful delivery in a similar role, in an office and / or customer service environment - Experience of handling high call volumes in a fast paced environment - High level of PC literacy and experience of using multiple systems and programmes - Excellent interpersonal and communication skills - The ability to work effectively as part of a team - Able to work under pressure and to tight deadlines, with good organisational skills Benefits We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to: - 35 days annual leave inclusive of bank holidays - pro rata - Employer and employee contributory pension with flexible retirement options - ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers - Free Car park - Free DBS - Private medical insurance - Life assurance Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: - Driving clinical excellence - Doing the right thing - Caring is our passion - Keeping it simple - Delivering on our promises - Succeeding and celebrating together We commit to our employees well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services For us, it's more than just treating patients; it's about looking after people. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications ## Person Specification ### Qualifications **Essential** - Demonstrable literacy and numeracy skills - Track record of successful delivery in a similar role, in an office and / or customer service environment - Experience of handling high call volumes in a fast paced environment - High level of PC literacy and experience of using multiple systems and programmes - Excellent interpersonal and communication skills - The ability to work effectively as part of a team - Able to work under pressure and to tight deadlines, with good organisational skills ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.