# Outpatient Waiting List Co-ordinator > NHS job listing from Job Clerk for University Hospitals Coventry and Warwickshire NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/outpatient-waiting-list-co-ordinator/13891561-8c6b-497e-b41b-156e25c7189b - **Markdown:** https://www.jobclerk.com/job/outpatient-waiting-list-co-ordinator/13891561-8c6b-497e-b41b-156e25c7189b.md ## Summary - **Status:** Live - **Employer:** University Hospitals Coventry and Warwickshire NHS Trust - **Location:** University Hospital - **Workplace type:** onsite - **Profession:** Waiting-list coordinator - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Mon - Fri, 08:30 - 16:30) - **Closing date:** 2026-11-09T23:59:00.000Z - **Posted:** 2026-10-30T13:12:27.573Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Warwickshire/Coventry/University_Hospitals_Coventry_Warwickshire_NHS_Trust/Trauma_Orthopaedics/Trauma_Orthopaedics-v8396996 - **Application URL:** https://apps.trac.jobs/job-advert/8396996?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhcw.nhs.uk ## Job Content ### Job overview To provide a comprehensive and confidential administrative support for a specific part of the administrative service/project within the department in accordance with Departmental, Trust and National Standards, Polices and Procedures. To provide efficient admin support to the Department. The post holder will be responsible for the booking of outpatient appointments, clinic cancellations, rebooking appointments and managing the Outpatient Waiting List along with a team of two colleagues. Experience of working with the outpatient waiting list and the NHS E-referral system would be advantageous. Please be advised that sponsorship is not eligible for this post. Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested. ### Main duties of the job - Book outpatient appointments in line with the Patient Access Policy, using Direct and Partial Booking systems and meeting waiting time targets. - Validate the Outpatient Waiting List - Manage clinic changes for Trauma and Orthopaedics- this involves cancelling clinics and rescheduling appointments. - Managing Advice and Guidance and accepting/rejecting e-referrals following electronic triage. - Interpret reports to ensure appointments are scheduled accurately and in line with capacity. - Maintain accurate patient records on the patient administration system in line with data quality standards. - Apply RTT knowledge to ensure pathways are correctly followed and completed. - Act as a point of contact for enquiries, providing effective communication across written, verbal and electronic methods. Keep departmental documentation up to date. - Maintain information in an orderly manner to support decision‑making and report any exceptional circumstances. - Contribute to patient and service improvement projects, using systems such as Revenue Cycle, PowerChart and e‑referrals, and manage Advice and Guidance. - Support the development and maintenance of efficient office systems and procedures. - Support team members with the day‑to‑day changes when required. ### Detailed job description and main responsibilities To provide a comprehensive and confidential administrative service managing the Outpatient Waiting List within T&O in accordance with Departmental, Trust and National Standards, Polices and Procedures. The post holder will be responsible for the booking of outpatient appointments and for supporting the Trauma and Orthopaedics Outpatient Waiting List Coordinators. - Book outpatients appointments according to the Patient Access policy ensuring that all appointments are made using Direct and Partial booking systems and within waiting time targets. - Ability to understand reports and interpret to ensure appointments are booked correctly, appropriately and recognising capacity requirements. - Record patients on the patient administration system according to data quality standards and the Patient Access Policy. - Understanding of RTT, ensuring pathways are followed and completed. - To act as a point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at all levels using written, oral and electronic methods. - To ensure, wherever possible, that all documentation is up-to-date. - In an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary. - To continually contribute to patient and business improvement Agendas. This will require undertaking any project work as directed including obtaining information using systems including Revenue Cycle, Powerchart, e-referals etc and share ideas for potential service improvement. - To assist with the implementation and maintain an efficient office management system/procedures to enable the Department to optimise their standards of service. - Support team members. This will require undertaking appropriate staff training and development as required, providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required. For further details of the role please see the attached job description. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - - Experience of NHS IT systems - Maintains a high level of accuracy - Good level of verbal and written communication - Good organizational skills - Empathetic approach in resolving enquiries - Able to prioritise and organise own workload - Able to track information - Able to recognise issues and refer where appropriate ### Knowledge **Essential** - - Working knowledge of Microsoft Outlook, Word and Excel. - Good understanding of general office procedures **Desirable** - - Awareness of current issues within the NHS ### Experience **Essential** - - Experience of outpatient booking using EPR - Managing outpatient waiting lists **Desirable** - - Knowledge of capacity and utilisation reports ### Qualifications **Essential** - - NVQ 2 in Administration or equivalent - Basic level in English and Mathematics A-C ### Commitment to Trust Values and Behaviours **Essential** - - Evidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. For posts with managerial responsibility only - Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) ## Documents - [candidate guide (pdf, 10.3mb)](https://www.healthjobsuk.com/documents?ddoc=2471) - [job description & person specification (pdf, 448.4kb)](https://www.healthjobsuk.com/documents?vdoc=10727880) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.