# Outpatient Receptionist > NHS job listing from Job Clerk for North Bristol NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/outpatient-receptionist/f9a5ca68-0951-4fec-acd8-12f5b66a2dbb - **Markdown:** https://www.jobclerk.com/job/outpatient-receptionist/f9a5ca68-0951-4fec-acd8-12f5b66a2dbb.md ## Summary - **Status:** Live - **Employer:** North Bristol NHS Trust - **Town:** Bristol - **Region:** South West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum (FTE) or pro-rata for part time roles - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Monday 07:30-17:30 (9.5h), Tuesday 07:30-17:30 (9.5h), Wednesday DO, Thursday 07:30-17:30 (9.5h), Friday 07:30-17:00 (9h)) - **Closing date:** 2026-06-18T23:59:00.000Z - **Posted:** 2026-06-04T16:44:06.901Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Bristol/Bristol/North_Bristol_NHS_Trust/Outpatients_Receptionist/Outpatients_Receptionist-v8060653 - **Application URL:** https://apps.trac.jobs/job-advert/8060653?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.nbt.nhs.uk ## Job Content ### Job overview Centralised Outpatient Services at North Bristol NHS Trust support the clinical divisions and specialties to administer their outpatient services.  The service comprises our patient-facing Reception Team, our telephone and email-based Patient Contact Centre and our administrative Booking and Referrals Teams. This is a dynamic service with opportunities for future development for staff who excel in their roles. This is a patient-focused environment, where we are committed to supporting professional growth and career progression. Previous candidates will not be considered ### Main duties of the job Candidates are invited to join our Reception Team, where we are looking for confident individuals who can bring their customer services and professional communication skills to the workplace. Attending hospital is often an anxious time for patients, and your calm, friendly and empathetic approach will be essential.  You will be required to greet patients, carers and visitors and assist with multiple queries such as hospital transport issues and booking urgent follow-up appointments. You will also be required to be a competent user of the Information Technology systems. ### Detailed job description and main responsibilities - To welcome patients, carers and visitors to various specialty appointments within the Trust. - To be polite and friendly, dealing with queries in an efficient and timely manner. - To ensure patient information is kept confidential and not shared with others. - To respond to queries from patients, carers and visitors. - To maintain a safe environment for patients and staff, raising concerns promptly if there are any safety or wellbeing issues. - To keep patients informed if the clinics are overrunning. - To liaise with and alert a clinician in the event of a patient becoming unwell and requiring prompt/immediate attention. - To oversee patients awaiting transport, and liaise with the transport department in relation to patients still waiting. - To hand over the care of patients awaiting transport at the end of the working day to the appropriate team ie, Discharge Lounge or Nurse in Charge. - To take and action internal calls on the reception desk. - To assist in quieter times with the packing and posting of letters to patients. - To follow and adhere to Trust Quick Reference Guides (QRG) or Standard Operating Procedure (SOP) guidelines. - To follow procedure for patients that do not attend (DNA) their appointment and ensure the necessary actions have been carried out on the day. ## Job Details Centralised Outpatient Services at North Bristol NHS Trust support the clinical divisions and specialties to administer their outpatient services. The service comprises our patient-facing Reception Team, our telephone and email-based Patient Contact Centre and our administrative Booking and Referrals Teams. This is a dynamic service with opportunities for future development for staff who excel in their roles. This is a patient-focused environment, where we are committed to supporting professional growth and career progression. Previous candidates will not be considered ## Job Description Candidates are invited to join our Reception Team, where we are looking for confident individuals who can bring their customer services and professional communication skills to the workplace. Attending hospital is often an anxious time for patients, and your calm, friendly and empathetic approach will be essential. You will be required to greet patients, carers and visitors and assist with multiple queries such as hospital transport issues and booking urgent follow-up appointments. You will also be required to be a competent user of the Information Technology systems. ## Responsibilities To welcome patients, carers and visitors to various specialty appointments within the Trust. - To be polite and friendly, dealing with queries in an efficient and timely manner. - To ensure patient information is kept confidential and not shared with others. - To respond to queries from patients, carers and visitors. - To maintain a safe environment for patients and staff, raising concerns promptly if there are any safety or wellbeing issues. - To keep patients informed if the clinics are overrunning. - To liaise with and alert a clinician in the event of a patient becoming unwell and requiring prompt/immediate attention. - To oversee patients awaiting transport, and liaise with the transport department in relation to patients still waiting. - To hand over the care of patients awaiting transport at the end of the working day to the appropriate team ie, Discharge Lounge or Nurse in Charge. - To take and action internal calls on the reception desk. - To assist in quieter times with the packing and posting of letters to patients. - To follow and adhere to Trust Quick Reference Guides (QRG) or Standard Operating Procedure (SOP) guidelines. - To follow procedure for patients that do not attend (DNA) their appointment and ensure the necessary actions have been carried out on the day. ## Person Specification ### Work Experience **Essential** - Dealing with numerous queries at one time, face to face and over the telephone - Experience of general office administrative and clerical duties and equipment - Experience of customer services - Working knowledge of Microsoft Office packages eg, Word, Outlook etc **Desirable** - Working knowledge of a hospital PAS system ### Education/training **Essential** - GCSE or equivalent qualifications, to include English Language and Mathematics - IT literate eg, email, word processing, with experience of inputting data into a computer system **Desirable** - Have an understanding of outpatient department and/or a fundamental understanding of the NHS - NVQ 2 Level 2 Customer Service ### Knowledge/Skills/Abilities **Essential** - Good written and verbal communication skills - Able to deal with day to day duties and tasks in a calm and organised approach - Able to multitask and work under pressure - Able to put in place and follow processes and procedures - Able to undertake, absorb and put into practice training **Desirable** - Able to work flexibly to meet the needs of the service - Able to work as independently as well as part of a wider team ## Documents - [band 2 receptionist ps (pdf, 80.7kb)](https://www.healthjobsuk.com/documents?vdoc=10350909) - [dbs charges information (pdf, 71.0kb)](https://www.healthjobsuk.com/documents?edoc=3004) - [dbs charges information (pdf, 148.1kb)](https://www.healthjobsuk.com/documents?ddoc=2398) - [jd supplementary information (pdf, 448.6kb)](https://www.healthjobsuk.com/documents?vdoc=10350910) - [band 2 receptionist feb-23 jd (pdf, 464.6kb)](https://www.healthjobsuk.com/documents?vdoc=10350908) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.