# Outpatient Receptionist > NHS job listing from Job Clerk for Mid and South Essex NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/outpatient-receptionist/b5bec136-b342-4645-b839-cef939f5b519 - **Markdown:** https://www.jobclerk.com/job/outpatient-receptionist/b5bec136-b342-4645-b839-cef939f5b519.md ## Summary - **Status:** Archived / closed - **Employer:** Mid and South Essex NHS Foundation Trust - **Town:** Westcliff On Sea - **Region:** East of England - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 Per Annum (Pro Rata for Part Time) - **Contract type:** Permanent: From Start Date - **Employment type:** Full time - 37.5 hours per week (8-4,9-5 alternating weekly) - **Closing date:** 2026-06-26T23:59:00.000Z - **Posted:** 2026-06-12T12:30:44.727Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Essex/Westcliff_On_Sea/Mid_South_Essex_NHS_Foundation_Trust/Administration/Administration-v8046091 - **Application URL:** https://apps.trac.jobs/job-advert/8046091?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.southend.nhs.uk ## Job Content ### Job overview Join our Team as  a Receptionist! Are you highly organised, friendly, and passionate about delivering excellent patient care? We’re looking for a proactive and detail-oriented individual to join our dynamic Outpatients Reception Team. In this varied and vital role, you’ll be the first point of contact for patients, providing essential clerical and administrative support. From handling telephone enquiries and greeting patients at reception, to booking and managing appointments, you’ll play a key part in ensuring a smooth and positive patient experience. If you thrive in a busy environment, enjoy working as part of a team, and take pride in maintaining high standards of accuracy and professionalism, we’d love to hear from you. ### Main duties of the job Welcome patients to the outpatient areas. Check information with the patient and ensure all information entered onto computer systems is accurate and up-to-date. Working in the call centre, speaking to patients about appointments, changing, moving and cancelling where required. Ensure messages, whether in person, by telephone or email, are passed on to appropriate staff in a timely manner. Deal with patient complaints / challenging conversations when necessary. ### Detailed job description and main responsibilities For more detailed information, please see the attached Job Description and Person Specification. We look forward to your application! Please be aware that we reserve the right to close the vacancy early should a high number of applications be received. Unfortunately, we are unable to provide sponsorship for this role. ## Job Details Join our Team as a Receptionist! Are you highly organised, friendly, and passionate about delivering excellent patient care? We’re looking for a proactive and detail-oriented individual to join our dynamic Outpatients Reception Team. In this varied and vital role, you’ll be the first point of contact for patients, providing essential clerical and administrative support. From handling telephone enquiries and greeting patients at reception, to booking and managing appointments, you’ll play a key part in ensuring a smooth and positive patient experience. If you thrive in a busy environment, enjoy working as part of a team, and take pride in maintaining high standards of accuracy and professionalism, we’d love to hear from you. ## Job Description Welcome patients to the outpatient areas. Check information with the patient and ensure all information entered onto computer systems is accurate and up-to-date. Working in the call centre, speaking to patients about appointments, changing, moving and cancelling where required. Ensure messages, whether in person, by telephone or email, are passed on to appropriate staff in a timely manner. Deal with patient complaints / challenging conversations when necessary. ## Responsibilities For more detailed information, please see the attached Job Description and Person Specification. We look forward to your application! Please be aware that we reserve the right to close the vacancy early should a high number of applications be received. Unfortunately, we are unable to provide sponsorship for this role. ## Person Specification ### Experience **Essential** - Previous experience using a computer, phone, email and administration systems - Demonstrable customer service experience - Previous experience working with the public ### Qualifications **Essential** - Good educational standard of at least 2 GCSE’s, in Maths, English or Equivalent ## Documents - [privacy policy (pdf, 441.0kb)](https://www.healthjobsuk.com/documents?edoc=2077) - [afc pay poster 26/27 (pdf, 44.7kb)](https://www.healthjobsuk.com/documents?edoc=2504) - [behaviours framework (jpg, 298.0kb)](https://www.healthjobsuk.com/documents?edoc=2880) - [trust 10 year strategy (pdf, 2.1mb)](https://www.healthjobsuk.com/documents?edoc=2947) - [applicant ms teams checklist (pdf, 560.5kb)](https://www.healthjobsuk.com/documents?edoc=2943) - [general statements afc - v5.2 (pdf, 592.5kb)](https://www.healthjobsuk.com/documents?edoc=2979) - [outpatients receptionist - cor - so - b3 (pdf, 512.6kb)](https://www.healthjobsuk.com/documents?vdoc=10334913) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.