# Outpatient Receptionist - Admin Support

> NHS job listing from Job Clerk for Coventry and Warwickshire Partnership NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/outpatient-receptionist-admin-support/a0684b19-1267-43ca-9954-dae38e79aff0
- **Markdown:** https://www.jobclerk.com/job/outpatient-receptionist-admin-support/a0684b19-1267-43ca-9954-dae38e79aff0.md

## Summary

- **Status:** Live
- **Employer:** Coventry and Warwickshire Partnership NHS Trust
- **Town:** Coventry
- **Region:** Midlands
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 2
- **Salary:** £25,272 pa pro rata
- **Contract type:** Permanent
- **Employment type:** Part time - 22.5 hours per week (3 full days - 9am to 5pm Monday, Thursday and Fri)
- **Closing date:** 2026-07-31T23:59:00.000Z
- **Posted:** 2026-07-20T10:33:32.026Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Warwickshire/Coventry/Coventry_Warwickshire_Partnership_NHS_Trust/Outpatient_Receptionist_Admin_Support/Outpatient_Receptionist_Admin_Support-v8165554
- **Application URL:** https://apps.trac.jobs/job-advert/8165554?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.covwarkpt.nhs.uk

## Job Content

### Job overview

Outpatient's Receptionist/Admin Support - 22.5 hours per week Monday, Thursday and Friday 9-5.

Our Coventry Outpatients services are based at Swanswell Point and we support the Community Adult Mental Health Services delivering clinical out-patient and home treatment care to the local Coventry communities.

Who we’re Seeking:  We’re looking for applicants ideally with previous admin/reception experience to join our current admin team in providing efficient and comprehensive administrative support to clinicians and managers, supporting the growing demand for provision of care within adult mental health services.

We are looking for someone who is friendly and approachable with effective communication skills, who can build good working relationships within a fast-paced environment.  As well as being a team player, we seek applicants who can demonstrate sensitivity/confidentiality due to the nature of the service and able to work autonomously with a flexible approach and strong work ethic to prioritise and multi-task.

### Main duties of the job

The Job Role:  Providing effective reception support within a busy out-patients service, dealing with patient facing and clinical team queries, managing complex phone queries and providing comprehensive message taking.  Accurate data inputting/management of our electronic care records system (SystmOne), managing clinic room bookings, sending appointment letters, scanning, uploading, printing, as well as other general day to day admin duties and the ability to exercise judgement and work unsupervised to meet deadlines.

### Detailed job description and main responsibilities

Skills and Experience:  Knowledge and experience of using Microsoft Office systems is essential, whilst training will be provided for in-house systems and processes such as SystmOne, etc.

Previous experience of working within a busy outpatients service is desirable but not essential.  You will need to demonstrate excellent communications skills, with confidence to speak to people sensitively  and compassionately via phone calls and face to face, on a daily basis.

You may be required to travel to attend training, for which travel expenses would be paid.

## Person Specification

### Essential

**Essential**

- Good General Education (eg. GCSE English and Maths A-C)
- Experience of working with a range of Microsoft Office packages (eg. Word & Outlook)
- Experience of working in a busy office / customer care environment
- Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Ability to manage and prioritise own workload
- Good organisation skills and ability to multitask
- Good time management skills
- Good knowledge and understanding of reception / office procedures
- Ability to maintain relevant recording and information systems
- Understand confidentiality and apply the principles in every day working practice

## Documents

- [jd (pdf, 304.4kb)](https://www.healthjobsuk.com/documents?vdoc=10466907)
- [flexible working policy (pdf, 347.5kb)](https://www.healthjobsuk.com/documents?edoc=1155)
- [application guidance notes (pdf, 157.0kb)](https://www.healthjobsuk.com/documents?edoc=1157)
- [terms and conditions nhs jobs (pdf, 19.9kb)](https://www.healthjobsuk.com/documents?edoc=1158)
- [equality and diversity leaflets (pdf, 838.8kb)](https://www.healthjobsuk.com/documents?edoc=1159)
- [the prince's trust help 16-30 year olds into work (pdf, 192.4kb)](https://www.healthjobsuk.com/documents?edoc=2706)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.