# Outpatient Reception Clerk > NHS job listing from Job Clerk for The Newcastle upon Tyne Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/outpatient-reception-clerk/c8ad4dc1-9e33-42ae-8159-c77f878c832d - **Markdown:** https://www.jobclerk.com/job/outpatient-reception-clerk/c8ad4dc1-9e33-42ae-8159-c77f878c832d.md ## Summary - **Status:** Live - **Employer:** The Newcastle upon Tyne Hospitals NHS Foundation Trust - **Town:** Newcastle Upon Tyne - **Region:** North East and Yorkshire - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum - **Contract type:** Permanent - **Employment type:** Full time, Flexible working, 37.5 hours per week - **Closing date:** 2026-06-09T23:59:00.000Z - **Posted:** 2026-06-01T23:02:21.591Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Tyne_Wear/Trustwide/The_Newcastle_upon_Tyne_Hospitals_NHS_Foundation_Trust/OP_Main_Reception_Admin/OP_Main_Reception_Admin-v8044603 - **Application URL:** https://apps.trac.jobs/job-advert/8044603?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.newcastle-hospitals.org.uk ## Job Content ### Job overview An exciting opportunity has arisen for an Outpatient Reception Clerk  to work in the Main Receptions department at the Newcastle upon Tyne Hospitals Trust. We are looking for a flexible and enthusiastic candidate who is an excellent team player, well-motivated and capable of working in a busy and challenging environment to join our Main Receptions Department. The successful candidate will provide an efficient and friendly reception service to patients and visitors, either in person or by telephone ensuring a high quality of customer care is delivered at all times. Departments are located in multiple sites across the Trust  and staff are required to work across Freeman and The Royal Victoria Infirmary. - Interview Date Wednesday 17 June 2026 - 37 Hours 30 Minutes/Week -Shift patterns include 8-4pm (30 minute lunch ), 7.30-3.30pm(30 minute lunch) and 8-4pm (1 hour lunch ) depending on service need. - You will be redirected to Trac to apply for the vacancy.  Please expand the job details section and read all of the information before applying for the vacancy. NO AGENCIES PLEASE ### Main duties of the job Outpatient Departments and Reception desks are in multiple areas across the organisation. Staff are required to work across all locations within their role. Main Outpatient Area - Open from 8.30 am to 5pm, services running outside of those core hours are managed on a rotational system. - The post holder is supported by a supervisor. Main Reception Area - Open all year round. - Reception cover is provided from 8am – 8pm at the Freeman Hospital. - Reception cover is provided 24 hours a day at the Royal Victoria Infirmary, including bank holidays, which are covered on a rotational basis. ### Detailed job description and main responsibilities - To support the provision of an effective and efficient delivery of a 24-hour Main Reception alongside an Outpatient service across the organisation, ensuring that a high quality of customer care and service provision is delivered to all service users. - Takes responsibility for the timely completion of all outpatient admin services. - Ensure that hospital visitors and general public are directed correctly thus helping to provide support for patient care. - Provide an efficient and sensitive reception service to all users applying a high level of customer care skills. - Make and receive telephone calls to respond to public enquiries. - Ensure that all areas are kept clean and tidy at all times. ## Job Details An exciting opportunity has arisen for an Outpatient Reception Clerk to work in the Main Receptions department at the Newcastle upon Tyne Hospitals Trust. We are looking for a flexible and enthusiastic candidate who is an excellent team player, well-motivated and capable of working in a busy and challenging environment to join our Main Receptions Department. The successful candidate will provide an efficient and friendly reception service to patients and visitors, either in person or by telephone ensuring a high quality of customer care is delivered at all times. Departments are located in multiple sites across the Trust and staff are required to work across Freeman and The Royal Victoria Infirmary. Interview Date Wednesday 17 June 2026 37 Hours 30 Minutes/Week -Shift patterns include 8-4pm (30 minute lunch ), 7.30-3.30pm(30 minute lunch) and 8-4pm (1 hour lunch ) depending on service need. You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy. NO AGENCIES PLEASE ## Job Description Outpatient Departments and Reception desks are in multiple areas across the organisation. Staff are required to work across all locations within their role. Main Outpatient Area Open from 8.30 am to 5pm, services running outside of those core hours are managed on a rotational system. The post holder is supported by a supervisor. Main Reception Area Open all year round. Reception cover is provided from 8am – 8pm at the Freeman Hospital. Reception cover is provided 24 hours a day at the Royal Victoria Infirmary, including bank holidays, which are covered on a rotational basis. ## Responsibilities To support the provision of an effective and efficient delivery of a 24-hour Main Reception alongside an Outpatient service across the organisation, ensuring that a high quality of customer care and service provision is delivered to all service users. Takes responsibility for the timely completion of all outpatient admin services. Ensure that hospital visitors and general public are directed correctly thus helping to provide support for patient care. Provide an efficient and sensitive reception service to all users applying a high level of customer care skills. Make and receive telephone calls to respond to public enquiries. Ensure that all areas are kept clean and tidy at all times. ## Person Specification ### Skills & Abilities **Essential** - Good literacy and numeracy skills which will be assessed as part of the recruitment process - Ability to communicate with members of the public, all staff and health care providers - Good organisational Skills - Ability to work effectively as part of the multi-disciplinary team ### Knowledge & Experience **Essential** - Understanding of confidentiality issues - IT skills in windows-based applications which will be assessed as part of the recruitment process **Desirable** - Telephone experience - Previous reception/clerical experience - Previous customer care experience - Previous NHS experience - Awareness of Health and Safety within your environment ### Qualifications & Education **Essential** - NVQ Level 2 in appropriate subject or equivalent qualification / experience ## Documents - [jd & ps (pdf, 202.9kb)](https://www.healthjobsuk.com/documents?vdoc=10333298) - [newcastle staff benefits (pdf, 274.4kb)](https://www.healthjobsuk.com/documents?edoc=2721) - [behaviour and civility charter (pdf, 93.8kb)](https://www.healthjobsuk.com/documents?edoc=2922) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.