# Outpatient Clinic Coordinator > NHS job listing from Job Clerk for University Hospitals Bristol and Weston NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/outpatient-clinic-coordinator/d5ca2780-aee8-43e7-bbb7-a99805aca659 - **Markdown:** https://www.jobclerk.com/job/outpatient-clinic-coordinator/d5ca2780-aee8-43e7-bbb7-a99805aca659.md ## Summary - **Status:** Live - **Employer:** University Hospitals Bristol and Weston NHS Foundation Trust - **Town:** Bristol - **Region:** South West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 pa - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Monday to Thursday 8.30 a.m. - 5.00 p.m. and Friday 8.30 a.m. - 4.00 p.m.) - **Closing date:** 2026-07-03T23:59:00.000Z - **Posted:** 2026-06-19T00:02:37.353Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Bristol/Bristol/University_Hospitals_Bristol_Weston_NHS_Foundation_Trust/Administration/Administration-v8089379 - **Application URL:** https://apps.trac.jobs/job-advert/8089379?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhbw.nhs.uk ## Job Content ### Job overview This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Outpatient Clinic Coordination Team within Obstetrics & Gynaecology, which is part of University Hospitals Bristol & Weston NHS Foundation Trust. Working in a fast-paced environment as part of a  friendly and supportive team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks, including booking Outpatient appointments along with day case Outpatient procedures. For further details please view the job description and person specification. ### Main duties of the job Communication: - To support the triaging of referrals by liaising with key clinical staff - Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders - Act as a point of contact for queries from clinical and non-clinical staff - Liaise with clinical and non-clinical teams across the Trust via telephone and email - Escalate patient queries, capacity problems and general issues  as appropriate - Communicate changes to clinics and appointments to patients as instructed, often at short notice - To support the triaging of referrals by liaising with key clinical staff Patient Care: - To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner Organising and Planning: - To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escalate any issues immediately to your manager - Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots - Attend appropriate meetings as required by the role’s line manage ### Detailed job description and main responsibilities For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy. ## Job Details This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Outpatient Clinic Coordination Team within Obstetrics & Gynaecology, which is part of University Hospitals Bristol & Weston NHS Foundation Trust. Working in a fast-paced environment as part of a friendly and supportive team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks, including booking Outpatient appointments along with day case Outpatient procedures. For further details please view the job description and person specification. ## Job Description Communication: To support the triaging of referrals by liaising with key clinical staff Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders Act as a point of contact for queries from clinical and non-clinical staff Liaise with clinical and non-clinical teams across the Trust via telephone and email Escalate patient queries, capacity problems and general issues as appropriate Communicate changes to clinics and appointments to patients as instructed, often at short notice To support the triaging of referrals by liaising with key clinical staff Patient Care: To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner Organising and Planning: To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escalate any issues immediately to your manager Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots Attend appropriate meetings as required by the role’s line manage ## Responsibilities For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy. ## Person Specification ### Aptitudes **Essential** - Respecting Everyone - Embracing Change - Recognising Success - Working Together ### Skills and Abilities **Essential** - Effective and polite manner when dealing with people, both face to face and on the phone - Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy - Ability to work effectively in a busy team, adjust to change and motivate others - Ability to work on your own, using your own initiative, if required - Confidence to handle difficult conversations with patients, relatives and carers - Effective organisational skills - Good IT skills including Microsoft packages - Attention to detail ### Knowledge and Experience **Essential** - Clerical / administrative experience, including filing and/or reception - Experience of dealing with the public, both on the telephone and in person - Flexible working approach **Desirable** - Previous NHS experience - Experience of using a Patient Administration System ### Qualifications and Training **Essential** - Educated to GCSE, grade C or above (or equivalent) in English Language and Maths ## Documents - [jd (pdf, 632.3kb)](https://www.healthjobsuk.com/documents?vdoc=10383082) - [dbs charges information (pdf, 71.0kb)](https://www.healthjobsuk.com/documents?edoc=3005) - [dbs charges information (pdf, 119.1kb)](https://www.healthjobsuk.com/documents?ddoc=2397) - [uhbw staff benefits book (pdf, 12.5mb)](https://www.healthjobsuk.com/documents?ddoc=2131) - [uhbw behaviours and values (pdf, 299.3kb)](https://www.healthjobsuk.com/documents?edoc=2476) - [policy statement - ex offenders (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?edoc=667) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.