# Outpatient Clinic Coordinator

> NHS job listing from Job Clerk for University Hospitals Bristol and Weston NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/outpatient-clinic-coordinator/a65badf3-7772-4026-8ff3-ad79a05ea2e4
- **Markdown:** https://www.jobclerk.com/job/outpatient-clinic-coordinator/a65badf3-7772-4026-8ff3-ad79a05ea2e4.md

## Summary

- **Status:** Live
- **Employer:** University Hospitals Bristol and Weston NHS Foundation Trust
- **Town:** Bristol
- **Region:** South West
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 3
- **Salary:** £25,760 - £27,476 pa
- **Contract type:** 12 months (Fixed Term - Maternity Cover)
- **Employment type:** 37.5 hours per week (Full time)
- **Closing date:** 2026-07-28T23:59:00.000Z
- **Posted:** 2026-07-15T10:42:48.286Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Bristol/Bristol/Bristol_NHS_Foundation_Trust/Administration/Administration-v8152476
- **Application URL:** https://apps.trac.jobs/job-advert/8152476?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.uhbw.nhs.uk

## Job Content

### Job overview

This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Outpatient Clinic Coordination Team within  Bristol Royal Hospital for Children, which is part of University Hospitals Bristol & Weston NHS Foundation Trust.

Working in a fast-paced environment as part of a  friendly and supportive team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks, including booking Outpatient appointments along with day case Outpatient procedures.

For further details please view the job description and person specification.

### Main duties of the job

Communication:

- To support the triaging of referrals by liaising with key clinical staff
- Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
- Act as a point of contact for queries from clinical and non-clinical staff
- Liaise with clinical and non-clinical teams across the Trust via telephone and email
- Escalate patient queries, capacity problems and general issues  as appropriate
- Communicate changes to clinics and appointments to patients as instructed, often at short notice
- To support the triaging of referrals by liaising with key clinical staff

Patient Care:

- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner

Organising and Planning:

- To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escalate any issues immediately to your manager
- Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
- Attend appropriate meetings as required by the role’s line manage

### Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

## Person Specification

### Aptitudes

**Essential**

- Respecting Everyone
- Embracing Change
- Recognising Success
- Working Together

### Experience

**Essential**

- Experience of dealing with the public, both on the telephone and in person

**Desirable**

- Experience of using a Patient Administration System
- Previous NHS experience

### Qualifications and Training

**Essential**

- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience

### Knowledge, Skills and Abilities

**Essential**

- Clerical / administrative experience, including filing and/or reception
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail

**Desirable**

- Working knowledge of outpatient policies and procedures

## Documents

- [dbs charges information (pdf, 71.0kb)](https://www.healthjobsuk.com/documents?edoc=3005)
- [dbs charges information (pdf, 119.1kb)](https://www.healthjobsuk.com/documents?ddoc=2397)
- [uhbw staff benefits book (pdf, 12.5mb)](https://www.healthjobsuk.com/documents?ddoc=2131)
- [uhbw behaviours and values (pdf, 299.3kb)](https://www.healthjobsuk.com/documents?edoc=2476)
- [policy statement - ex offenders (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?edoc=667)
- [outpatient clinic coordinator job description (pdf, 752.5kb)](https://www.healthjobsuk.com/documents?vdoc=10452327)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.