# Outpatient Clinic Coordinator > NHS job listing from Job Clerk for University Hospitals Bristol and Weston NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/outpatient-clinic-coordinator/457b3856-4173-4905-abfc-3e4469ccd870 - **Markdown:** https://www.jobclerk.com/job/outpatient-clinic-coordinator/457b3856-4173-4905-abfc-3e4469ccd870.md ## Summary - **Status:** Live - **Employer:** University Hospitals Bristol and Weston NHS Foundation Trust - **Location:** Weston General Hospital - **Workplace type:** onsite - **Profession:** Clinic coordinator - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 pa - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Based at City Hospitals in St James Court) - **Closing date:** 2026-10-19T22:59:00.000Z - **Posted:** 2026-10-05T10:04:13.591Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Bristol/Bristol/Bristol_NHS_Foundation_Trust/Paediatric_Medical_Specialties/Paediatric_Medical_Specialties-v8341609 - **Application URL:** https://apps.trac.jobs/job-advert/8341609?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhbw.nhs.uk ## Job Content ### Job overview This is a fantastic opportunity for a hardworking and enthusiastic individual to join the Outpatient Clinic Coordination Team within Bristol Royal Hospital for Children, which is part of Bristol Foundation Trust. Working closely with the Assistant Performance and Operations Manager in a fast-paced environment, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks, including booking Outpatient appointments along with day case Outpatient procedures. The post-holder will contribute to the delivery of challenging performance targets through effective communication and liaison with clinical and administrative staff across the Bristol Royal Hospital for Children on a day-to-day basis. For further details please view the job description and person specification. ### Main duties of the job Communication: - To support the triaging of referrals by liaising with key clinical staff - Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders - Act as a point of contact for queries from clinical and non-clinical staff - Liaise with clinical and non-clinical teams across the Trust via telephone and email - Escalate patient queries, capacity problems and general issues as appropriate - Communicate changes to clinics and appointments to patients as instructed, often at short notice - To support the triaging of referrals by liaising with key clinical staff Patient Care: - To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner Organising and Planning: - To manage and monitor all outstanding appointment requests through the Trust's Patient Administration System (PAS) and escalate any issues immediately to your manager - Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots - Attend appropriate meetings as required by the role's line manage ### Detailed job description and main responsibilities For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy. ### Applicant requirements The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Aptitudes **Essential** - Respecting Everyone - Embracing Change - Recognising Success - Working Together ### Experience **Essential** - Experience of dealing with the public, both on the phone and in person, preferably in a reception/customer facing role - Working knowledge of Microsoft office i.e. email and Ability to adapt to use new computer packages and programmes **Desirable** - Experience of using a Patient Administration System - Previous NHS experience - Working in a busy office environment ### Education and qualifications **Essential** - Educated to GCSE, grade C or above (or equivalent) in English Language and Maths **Desirable** - Business and Administration Level 3 NVQ or equivalent experience ### Knowledge, skills and abilities **Essential** - Clerical / administrative experience including filing and/or reception - Working knowledge of Microsoft office i.e. email and Ability to adapt to use new computer packages and programmes - Ability to work effectively in a busy team, adjusting to change and motivating others - Effective and polite manner when dealing with people, both face to face and on the phone - Ability to work on your own, using your own initiative, if required - Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy - Effective organisational skills - Attention to detail - Confidence to handle difficult conversations with patients, relatives and carers **Desirable** - Understanding of medical terminology - Working knowledge of outpatient policies and procedures ## Documents - [dbs charges information (pdf, 71.0kb)](https://www.healthjobsuk.com/documents?edoc=3005) - [bft outpatient coordinator (pdf, 352.6kb)](https://www.healthjobsuk.com/documents?vdoc=10665823) - [uhbw behaviours and values (pdf, 299.3kb)](https://www.healthjobsuk.com/documents?edoc=2476) - [policy statement - ex offenders (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?edoc=667) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.