# Outpatient Clerk > NHS job listing from Job Clerk for Sheffield Children's NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/outpatient-clerk/7a64c36b-cadf-4268-9fe2-4a85e2a1c243 - **Markdown:** https://www.jobclerk.com/job/outpatient-clerk/7a64c36b-cadf-4268-9fe2-4a85e2a1c243.md ## Summary - **Status:** Live - **Employer:** Sheffield Children's NHS Foundation Trust - **Town:** Sheffield - **Region:** North East and Yorkshire - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 2 - **Salary:** £25,272 per annum pro rata - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-07-27T23:59:00.000Z - **Posted:** 2026-07-13T10:01:12.239Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/South_Yorkshire/Sheffield/Sheffield_Childrens_NHS_Foundation_Trust/Outpatients/Outpatients-v8076060 - **Application URL:** https://apps.trac.jobs/job-advert/8076060?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.sheffieldchildrens.nhs.uk ## Job Content ### Job overview Full Time | Permanent | Working Hours 8am to 4pm or 9am to 5pm (Monday - Friday) | Please note Band 2 is not Sponsorable We are looking for someone to join our dedicated Outpatient Reception team, You will book appointments, manage patient schedules, and provide exceptional service to our patients, families, and colleagues. Educated to GCSE level or equivalent experience, you’ll have great organisational skills and the ability to handle a busy workload.  Experience working in an administrative or reception role is essential. This is a fantastic opportunity to make a difference in our busy outpatient environment and we’d love to hear from you if you think you'll be a great fit for our team! ### Main duties of the job Reporting into the Outpatient Supervisor, your responsibilities will include: - Book and manage appointments according to Trust standards. - Engage with patients, visitors, and staff, demonstrating empathy and professionalism - Perform administrative tasks, including filing referrals, sorting post, and scanning documents. - Handle phone calls, emails, and book services such as interpreters and transport. - Greet visitors and provide necessary information at the reception desk. - Provide support for other roles during absence and suggest improvements for service delivery. ### Detailed job description and main responsibilities For more information on the main responsibilities for this post, please refer to the job description and person specification. Diversity Statement At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members. Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at \[email protected\]. Together, we’re building a workplace where everyone belongs. #LI-Onsite ## Person Specification ### Experience **Essential** - Clerical and or reception work experience gained from working within a public facing environment - Experience of working in a team environment **Desirable** - Significant clerical and or reception experience gained within the NHS - ideally a patient administration department within a hospital setting - Experience of in-patient, out-patient or waiting list management ### Qualifications **Essential** - Educated to GCSE standard or equivalent **Desirable** - GCSE in Mathematics/English Language - NVQ Level 2 – Customer Care - NVQ Level 2 – Administration or equivalent acquired experience ### Personal Attributes **Essential** - Ability to communicate sensitively with children, young people, and their families - Excellent communication skills - Detail oriented ### Knowledge and Skills **Essential** - Competent keyboard / IT skills - Ability to manage a busy workload and prioritise tasks - Ability to demonstrate initiative and work collaboratively **Desirable** - Experience of using modules of the Patient Administrative System, in particular the outpatient module - Working knowledge of hospital administrative processes and practices ## Documents - [our edi goals (pdf, 155.7kb)](https://www.healthjobsuk.com/documents?edoc=2909) - [outpatient clerk (pdf, 226.4kb)](https://www.healthjobsuk.com/documents?vdoc=10367807) - [sch local benefits summary (pdf, 120.0kb)](https://www.healthjobsuk.com/documents?edoc=2368) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.