# Outpatient Call Handler > NHS job listing from Job Clerk for University Hospitals Bristol and Weston NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/outpatient-call-handler/462441db-3120-437f-919b-0aed668229c5 - **Markdown:** https://www.jobclerk.com/job/outpatient-call-handler/462441db-3120-437f-919b-0aed668229c5.md ## Summary - **Status:** Live - **Employer:** University Hospitals Bristol and Weston NHS Foundation Trust - **Town:** Bristol - **Region:** South West - **Country:** England - **Profession:** Ambulance and emergency care - **Grade:** Band 2 - **Salary:** £25,272 pro-rata - **Contract type:** Permanent - **Employment type:** Part time, Home or remote working, 22.5 hours per week (Rota pattern) - **Closing date:** 2026-06-04T23:59:00.000Z - **Posted:** 2026-05-21T16:01:44.983Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Bristol/Bristol/University_Hospitals_Bristol_Weston_NHS_Foundation_Trust/Trust_Services/Trust_Services-v8031124 - **Application URL:** https://apps.trac.jobs/job-advert/8031124?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhbw.nhs.uk ## Job Content ### Job overview Do you thrive in a fast paced environment? Do you want to make a contribution to the NHS? Would a flexible approach to working with a hybrid mix of home and office based hour’s interest you? Have you got an interest in delivering excellent customer services? The Outpatient Appointment Centre has an exciting opportunity to join our dynamic team as a call handler. This position is well suited to an individual looking to work and gain experience in a thriving and supportive team where training and development is paramount. The team has a unique trust wide insight into outpatient services. The Appointment centre is open Monday to Friday 8.00 to 19.00 post holders will be required to work shifts to cover these opening hours. The Appointment Centre is closed during bank holidays. Full time Home/office working Rota Pattern consisting of a mixture of the below shifts: - 8:00-4:00 - 8:30-4:30 - 9:00-5:00 - 11:00-7:00 ### Main duties of the job The post holder will work within University Hospitals Bristol & Weston. The Role includes, to book, cancel and alter patient appointments using the Trust’s Patient Administration System and will include ensuring this is done in accordance with the Patient Access Policy and local Referral to Treatment (RTT). The role of Call Handler is often the first point of contact for patients starting their treatment. The role is therefore responsible for setting a high level of patient care and reflecting the Trust’s Values. The role of Call Handler must deliver excellent customer service to patients when making and answering calls, acting upon patient appointment and other queries, and do so within set departmental time limits. ### Detailed job description and main responsibilities For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy. ## Job Details Do you thrive in a fast paced environment? Do you want to make a contribution to the NHS? Would a flexible approach to working with a hybrid mix of home and office based hour’s interest you? Have you got an interest in delivering excellent customer services? The Outpatient Appointment Centre has an exciting opportunity to join our dynamic team as a call handler. This position is well suited to an individual looking to work and gain experience in a thriving and supportive team where training and development is paramount. The team has a unique trust wide insight into outpatient services. The Appointment centre is open Monday to Friday 8.00 to 19.00 post holders will be required to work shifts to cover these opening hours. The Appointment Centre is closed during bank holidays. Full time Home/office working Rota Pattern consisting of a mixture of the below shifts: ## Job Description The post holder will work within University Hospitals Bristol & Weston. The Role includes, to book, cancel and alter patient appointments using the Trust’s Patient Administration System and will include ensuring this is done in accordance with the Patient Access Policy and local Referral to Treatment (RTT). The role of Call Handler is often the first point of contact for patients starting their treatment. The role is therefore responsible for setting a high level of patient care and reflecting the Trust’s Values. The role of Call Handler must deliver excellent customer service to patients when making and answering calls, acting upon patient appointment and other queries, and do so within set departmental time limits. ## Responsibilities For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy. ## Person Specification ### Skills and Abilities **Essential** - Excellent/professional telephone manner - Flexible approach to duties - Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy - Ability to work in a busy environment - Good IT skills including Microsoft packages - Confidence to handle difficult conversations with patients, relatives and carers - Attention to detail - Ability to work independently and as part of a team ### Knowledge and Experience **Essential** - Experience of dealing with the public, both on the telephone and in person - Data entry experience **Desirable** - Previous NHS experience - Customer care/call centre experience ### Qualifications and Training **Essential** - Educated to GCSE, grade C or above (or equivalent) in English Language and Maths ## Documents - [dbs charges information (pdf, 71.0kb)](https://www.healthjobsuk.com/documents?edoc=3005) - [dbs charges information (pdf, 119.1kb)](https://www.healthjobsuk.com/documents?ddoc=2397) - [uhbw staff benefits book (pdf, 12.5mb)](https://www.healthjobsuk.com/documents?ddoc=2131) - [uhbw behaviours and values (pdf, 299.3kb)](https://www.healthjobsuk.com/documents?edoc=2476) - [policy statement - ex offenders (pdf, 424.6kb)](https://www.healthjobsuk.com/documents?edoc=667) - [job description and person specification (pdf, 648.3kb)](https://www.healthjobsuk.com/documents?vdoc=10318644) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.