# Outpatient Booking Clerk & Receptionist > NHS job listing from Job Clerk for North West Anglia NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/outpatient-booking-clerk-and-receptionist/0c89e82e-09ae-4fc8-abd4-ad69abe4f938 - **Markdown:** https://www.jobclerk.com/job/outpatient-booking-clerk-and-receptionist/0c89e82e-09ae-4fc8-abd4-ad69abe4f938.md ## Summary - **Status:** Archived / closed - **Employer:** North West Anglia NHS Foundation Trust - **Location:** Peterborough City Hospital - **Workplace type:** onsite - **Profession:** Appointments administrator - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum pro rata - **Contract type:** 12 months (12 month secondment) - **Employment type:** Part time - 30 hours per week (Monday to Friday) - **Closing date:** 2026-10-12T07:00:00.000Z - **Posted:** 2026-09-29T14:50:44.510Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Cambridgeshire/Peterborough/North_West_Anglia_NHS_Foundation_Trust/Outpatients_Administration/Outpatients_Administration-v8156020 - **Employer website:** https://www.nwangliaft.nhs.uk ## Job Content ### Job overview We are excited to welcome individuals who bring their enthusiasm to our Outpatient Administration teams based at our Peterborough or Huntingdon site. We are seeking candidates who can maintain a calm and professional demeanour and be able to work under pressure and prioritise the workload. Excellent communication and customer service skills are a must, and a positive approach to customer care is highly valued. Computer literacy is essential, as you will be working with various Trust Patient Administrative Systems for data input and retrieval. We are looking to recruit for the following: - Reception team – full time 37.5 hours - If you are ready to bring your positivity to our Outpatients Administration teams, apply now! Together we will make a positive impact and deliver excellence in healthcare to our patients. ### Main duties of the job You will take on a varied range of administrative responsibilities, such as registering confidential patient data into the Patient Administration System, booking appointments in order from waiting lists, liaising with patient enquiries face to face and over the telephone, completing attendances, cancelling and rescheduling appointments as required. As a Receptionist, you will be the welcoming face for our patients. ### Detailed job description and main responsibilities - To provide comprehensive administration to support Reception, Booking Teams and Contact Centre within Outpatients - To be fully conversant with the Trust appointment systems and extract data from waiting lists to book patients in date order and clinical/risk priority - Point of contact for patients, GP surgeries and other parties for enquiries, cancelling and rescheduling of appointments - Cover Reception areas, book patients attendance and any follow up appointments - Work closely with specialities escalating any capacity issues following the escalation process ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Knowledge **Essential** - Competent in using Excel, extracting data and filtering information - Knowledge and understanding of Data Protection, Patient Confidentiality and Information Governance **Desirable** - NHS Outpatient administrative services, systems and processes ### Experience **Essential** - Experience of using MS Office, Outlook and Excel - Good Customer Service skills, face to face and telephone e.g. Call Centre or Reception - 12 months clerical experience - Experience of data entry **Desirable** - Previous administrative experience especially in a Hospital/GP environment ### Key Skills **Essential** - Excellent verbal and written communication skills - Ability to prioritise workloads - Analytical skills / Accuracy spelling/numeric ability / Attention to detail due to the complex booking process - Ability to meet targets and deadlines - Ability to operate effectively as part of a team and maintain effective working relationships with a wide range of staff ### Education and Qualifications **Essential** - General level of education to GCSE level Standard **Desirable** - NVQ Level 2 in Business Administration or Customer Service ## Documents - [staff benefits (pdf, 576.5kb)](https://www.healthjobsuk.com/documents?edoc=2886) - [job description (pdf, 497.1kb)](https://www.healthjobsuk.com/documents?vdoc=10456261) - [living our values (pdf, 260.7kb)](https://www.healthjobsuk.com/documents?edoc=1865) - [person specification (pdf, 248.1kb)](https://www.healthjobsuk.com/documents?vdoc=10456262) - [we are team nwangliaft (pdf, 8.3mb)](https://www.healthjobsuk.com/documents?edoc=2745) - [information for candidates (pdf, 5.7mb)](https://www.healthjobsuk.com/documents?edoc=2788) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references.