# Outpatient Appointment Coordinator > NHS job listing from Job Clerk for Royal Cornwall Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/outpatient-appointment-coordinator/9cb4b610-72ee-4e2e-bdf7-6aaae3fbe1ac - **Markdown:** https://www.jobclerk.com/job/outpatient-appointment-coordinator/9cb4b610-72ee-4e2e-bdf7-6aaae3fbe1ac.md ## Summary - **Status:** Live - **Employer:** Royal Cornwall Hospitals NHS Trust - **Town:** Truro - **Region:** South West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 pa pro rata - **Contract type:** Permanent: Working on-site from Pydar House, Truro - **Employment type:** 37.5 hours per week (Monday to Friday 8.30am-4.30pm working on-site from Pydar House full time) - **Closing date:** 2026-06-21T23:59:00.000Z - **Posted:** 2026-06-05T10:13:12.391Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Cornwall/Truro/Royal_Cornwall_Hospitals_NHS_Trust/Outpatient_Booking_Services/Outpatient_Booking_Services-v8061722 - **Application URL:** https://apps.trac.jobs/job-advert/8061722?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.royalcornwall.nhs.uk ## Job Content ### Job overview This role has been approved for advertising; however, it is also being assessed as a suitable alternative employment opportunity. As a result, the vacancy may be withdrawn or there may be a delay before shortlisting can begin. This role is open to all applicants. However, in line with Cornwall First recruitment principles, initial shortlisting will prioritise applicants from Royal Cornwall Hospitals NHS Trust, Cornwall Partnership NHS Foundation Trust, and the Integrated Care Board for Cornwall and the Isles of Scilly. Have you ever thought of joining a self-motivated, productive team of dedicated people? Interested in an administrative job with a difference? The Outpatient Booking Services within the Royal Cornwall Hospital, is looking to appoint a member of staff, working as part of a team of outpatient advisers. The post holder will co-ordinate referrals and the placement of new and follow-up appointments over a range of specialties.  It is a very busy and demanding area to work. The role of Outpatient Appointment Coordinator will ensure processing is in line with the Trust’s Access Policy that patients are treated in a timely and effective manner and support the delivery of patient’s rights to access health services within maximum wait times. ### Main duties of the job Reliability and ability to work under pressure whilst maintaining accuracy and precision is of extreme importance. The post holder will need to check patient details against a range of data sets to ensure a high level of data quality.  Attention to detail is crucial. To contribute to the provision of a quality outpatient appointment service and the effective delivery of patient care. Ensure all outpatient clinics are fully utilised and cancelled slots filled effectively To ensure all patients are communicated with efficiviey and efficiently Receive, access, co-ordinate and book outpatient appointments for patients using knowledge of clinical specialities to ensure patients are booked into the correct appointment slot together with any required diagnostic test. To be fully conversant in the use of the specialised cancer database and the need for accurate inputting of appropriate information Ensuring patients are booked according to clinical urgency and RTT chronology. Ensure validation of RTT patient pathways is undertaken at time of adding to the waiting list. Communicate and escalate any shortfalls in capacity to the clinical Care Groups and ensure additional capacity is fully utilised and appropriately communicated to patients. This post is working full time 37.5 hours per week – Monday to Friday 8.30am to 4.30om from Pydar House in Truro. Please note this position is not available to work from home. ### Detailed job description and main responsibilities PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following: - Identity Checks - Professional registration and qualification checks - Employment history and reference checks - Occupational Health clearance - Satisfactory Disclosure and Barring Service check - Right to work in the UK For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation We reserve the right to close this advert early. We may be able to offer flexible working. Please discuss at interview. We may be able to offer sponsorship but this is not guaranteed. ## Job Details This role has been approved for advertising; however, it is also being assessed as a suitable alternative employment opportunity. As a result, the vacancy may be withdrawn or there may be a delay before shortlisting can begin. This role is open to all applicants. However, in line with Cornwall First recruitment principles, initial shortlisting will prioritise applicants from Royal Cornwall Hospitals NHS Trust, Cornwall Partnership NHS Foundation Trust, and the Integrated Care Board for Cornwall and the Isles of Scilly. Have you ever thought of joining a self-motivated, productive team of dedicated people? Interested in an administrative job with a difference? The Outpatient Booking Services within the Royal Cornwall Hospital, is looking to appoint a member of staff, working as part of a team of outpatient advisers. The post holder will co-ordinate referrals and the placement of new and follow-up appointments over a range of specialties. It is a very busy and demanding area to work. The role of Outpatient Appointment Coordinator will ensure processing is in line with the Trust’s Access Policy that patients are treated in a timely and effective manner and support the delivery of patient’s rights to access health services within maximum wait times. ## Job Description Reliability and ability to work under pressure whilst maintaining accuracy and precision is of extreme importance. The post holder will need to check patient details against a range of data sets to ensure a high level of data quality. Attention to detail is crucial. To contribute to the provision of a quality outpatient appointment service and the effective delivery of patient care. Ensure all outpatient clinics are fully utilised and cancelled slots filled effectively To ensure all patients are communicated with efficiviey and efficiently Receive, access, co-ordinate and book outpatient appointments for patients using knowledge of clinical specialities to ensure patients are booked into the correct appointment slot together with any required diagnostic test. To be fully conversant in the use of the specialised cancer database and the need for accurate inputting of appropriate information Ensuring patients are booked according to clinical urgency and RTT chronology. Ensure validation of RTT patient pathways is undertaken at time of adding to the waiting list. Communicate and escalate any shortfalls in capacity to the clinical Care Groups and ensure additional capacity is fully utilised and appropriately communicated to patients. This post is working full time 37.5 hours per week – Monday to Friday 8.30am to 4.30om from Pydar House in Truro. Please note this position is not available to work from home. ## Responsibilities PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side. To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Occupational Health clearance Satisfactory Disclosure and Barring Service check Right to work in the UK For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation We reserve the right to close this advert early. We may be able to offer flexible working. Please discuss at interview. We may be able to offer sponsorship but this is not guaranteed. ## Person Specification ### Skills **Essential** - Ability to communicate effectively with staff from all disciplines **Desirable** - Desire to achieve high standards, high degree of acuracy ### Experience **Essential** - Previous NHS Office experience. Knowledge of Medical Terminology - Experience and knowledge of patient pathways **Desirable** - Ability to deal with distressing or emotional circumstances - Reliable, adaptable and flexible ### Qualifications **Essential** - Good Level of Education – Minimum of 5 GCSE’s with English and Maths at grade C ‘O’ level or equivalent - NVQ level 3/4 in Business Administration or equivalent - Excellent keyboard skills - Substantive Customer services experience - Experience of using Microsoft Office applications i.e. Excel, Word, Outlook **Desirable** - Customer Care qualification - PAS Basic and PAS outpatients ## Documents - [job description (pdf, 456.4kb)](https://www.healthjobsuk.com/documents?vdoc=10352053) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.