# Outpatient Appointment Centre Booking Coordinator > NHS job listing from Job Clerk for Cambridge University Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/outpatient-appointment-centre-booking-coordinator/34d708d1-f7e7-4f8b-8336-3b6a96a76310 - **Markdown:** https://www.jobclerk.com/job/outpatient-appointment-centre-booking-coordinator/34d708d1-f7e7-4f8b-8336-3b6a96a76310.md ## Summary - **Status:** Live - **Employer:** Cambridge University Hospitals NHS Foundation Trust - **Town:** Cambridge - **Region:** East of England - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 p.a. pro rata - **Contract type:** Permanent - **Employment type:** Full time, Part time, Flexible working, 37.5 hours per week (Monday - Friday 8am - 4pm. Full Time or Part Time / Flexible working hours may be considered) - **Closing date:** 2026-06-08T23:59:00.000Z - **Posted:** 2026-06-03T12:21:16.553Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Cambridgeshire/Cambridge/Cambridge_University_Hospitals_NHS_Foundation_Trust/Division_Outpatients/Division_Outpatients-v8044506 - **Application URL:** https://apps.trac.jobs/job-advert/8044506?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.cuh.nhs.uk ## Job Content ### Job overview An exciting opportunity has arisen to join the Outpatient Appointment Centre as a booking coordinator. You will work as part of an enthusiastic team in a busy office environment helping to deliver and maintain a professional administration/clerical service to patients, relatives and colleagues and Trust staff. ### Main duties of the job To deliver and maintain a professional administration service to the Outpatients’ department and to all users including patients, relatives and colleagues. ### Detailed job description and main responsibilities Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position. Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have: -       applied for a Graduate visa -       or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment -       or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment This vacancy will close at midnight on 8th June 2026. Interviews will be held on Monday 15th June 2026. Benefits to you At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff. On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH. CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times. Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered. We welcome applications from the Armed Forces. ## Job Details An exciting opportunity has arisen to join the Outpatient Appointment Centre as a booking coordinator. You will work as part of an enthusiastic team in a busy office environment helping to deliver and maintain a professional administration/clerical service to patients, relatives and colleagues and Trust staff. ## Job Description To deliver and maintain a professional administration service to the Outpatients’ department and to all users including patients, relatives and colleagues. ## Responsibilities Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position. Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have: - applied for a Graduate visa - or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment - or the Trust has agreed that they will Sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment This vacancy will close at midnight on 8th June 2026. Interviews will be held on Monday 15th June 2026. Benefits to you At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff. On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH. CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times. Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered. We welcome applications from the Armed Forces. ## Person Specification ### Skills **Essential** - Ability to work as part of a team - Good communication skills including telephone, email, face to face - Ability to learn and adapt to complex processes and procedures **Desirable** - Ability to touch type ### Knowledge **Essential** - Understanding of confidentiality and data protection - Understanding and experience of good customer service, to patients (customers), visitors, and both internal and external colleagues - Knowledge of bespoke and general IT systems and using multiple softwares **Desirable** - Knowledge of the Trust including awareness of priorities - Knowledge of Trust information systems - Knowledge of Medical Terminology - Good knowledge and experience of MS Outlook, MS Excel and complex telephony systems ### Experience **Essential** - Experience of working in a busy clerical/office environment or reception role - Prioritising, planning and organising own tasks - Experience of customer service or dealing with the public - Data entry experience - Experience of IT packages - Microsoft office - Ability to understand various NHS guidelines, work within them and recognise when these guidelines have been breached - Experience of dealing with difficult situations and confrontations **Desirable** - Previous experience of working in NHS - Previous experience of working with medical records - Experience of call handling ### Qualifications **Essential** - Educated to GCSE level or equivalent - NVQ level 2 Customer Service/ Business Admin /ITQ or equivalent experience **Desirable** - Typing qualification or equivalent - Medical Secretary qualification or equivalent ### Additional Requirements **Essential** - The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of kind, safe and excellent. ## Documents - [applicant information pack (pdf, 432.4kb)](https://www.healthjobsuk.com/documents?vdoc=10344562) - [information for applicants - completing your application (pdf, 400.6kb)](https://www.healthjobsuk.com/documents?vdoc=10333205) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.