# Outpatient Administrative Assistant (OAC) > NHS job listing from Job Clerk for Royal Surrey NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/outpatient-administrative-assistant-oac/8a729a38-5bc4-4bf6-9ada-498fb3b8b09a - **Markdown:** https://www.jobclerk.com/job/outpatient-administrative-assistant-oac/8a729a38-5bc4-4bf6-9ada-498fb3b8b09a.md ## Summary - **Status:** Live - **Employer:** Royal Surrey NHS Foundation Trust - **Location:** Royal Surrey County Hospital - **Workplace type:** onsite - **Profession:** Administrative assistant - **Grade:** Band 3 - **Salary:** £27,106 - £28,850 (per annum) includes high cost area supplements (HCAS) - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-11-04T23:59:00.000Z - **Posted:** 2026-10-21T11:50:43.245Z - **Source information URL:** https://www.healthjobsuk.com/job/-v8384075 - **Application URL:** https://apps.trac.jobs/job-advert/8384075?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.royalsurrey.nhs.uk ## Job Content ### Job overview ### Outpatient Appointment Centre Administrator - Band 3 As a leading healthcare organisation, we aim to deliver a first class patient experience from first referral through to clinical treatment. Responsible for day-to-day administration processes supporting the Booking Coordinators and Supervisors within the Outpatient Appointment Centre. Previous administration experience is essential and knowledge of hospital Cerner PAS and eRS systems would be desirable. The department works in line with a number of the government targets around patient waiting times. You will be responsible for delivering an excellent customer service to patients. You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess effective communication skills whilst always maintaining patient confidentiality. The hours for this post are to be worked Monday to Friday between 08:00 and 17:00 on a rostered basis. PREVIOUS APPLICANTS NEED NOT APPLY ### Main duties of the job The post holder will support the Outpatients Appointments Centre in the administration duties associated with booking and rescheduling outpatient appointments, and managing reception desks. ### Detailed job description and main responsibilities The administration role will involve working across multiple systems \[E.g. Email, E-Referrals, PAS, call reminders, mailing systems\] to manage patient appointments in accordance with local procedures and national policies. The role will include participating on the telephone rota in receiving incoming telephone calls and managing reception desks in a patient facing role assisting patients and visitors with their enquires. - Recording patient demographic and referral information accurately - Being polite, professional and empathetic when speaking to patients on the telephone or face to face - Using initiative to be able to problem solve and answer queries as they arise, using digital means of communication, telephone or face to face Please see the full job description for all duties involved ## Person Specification ### Knowledge **Essential** - Previous experience within an administration environment. - Previous experience of dealing with the general public **Desirable** - In depth knowledge of Cerner & eRS - Working in an office environment ### Qualifications **Essential** - NVQ Level 3 or equivalent level of knowledge ## Documents - [job description (docx, 1.1mb)](https://www.healthjobsuk.com/documents?vdoc=10713221) - [candidate guide (pdf, 592.5kb)](https://www.healthjobsuk.com/documents?ddoc=2442) - [rsft staff benefits (pdf, 393.6kb)](https://www.healthjobsuk.com/documents?ddoc=2284) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.