# Orthotics Appointments Officer > NHS job listing from Job Clerk for Frimley Health NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/orthotics-appointments-officer/25d9b3a2-7a03-4a44-b9fc-24b461fa353e - **Markdown:** https://www.jobclerk.com/job/orthotics-appointments-officer/25d9b3a2-7a03-4a44-b9fc-24b461fa353e.md ## Summary - **Status:** Live - **Employer:** Frimley Health NHS Foundation Trust - **Location:** Fleet Community Hospital - **Workplace type:** onsite - **Profession:** Officer (discipline unspecified) - **Grade:** Band 3 - **Salary:** £13,553 - £14,425 per annum incl HCAS - **Contract type:** Permanent: Based at Fleet hospital currently depending on department needs - **Employment type:** Part time, Flexible working, 18.75 hours per week (Part time and Flexible working) - **Closing date:** 2026-09-08T22:59:00.000Z - **Posted:** 2026-09-01T13:54:43.942Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Surrey/Fleet/Frimley_Health_NHS_Foundation_Trust/Therapies/Therapies-v8265908 - **Application URL:** https://apps.trac.jobs/job-advert/8265908?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.fhft.nhs.uk ## Job Content ### Job overview We are seeking a motivated and organised individual to provide high‑quality administrative support to our Orthotics service. In this busy and patient‑focused role, you will liaise with patients face‑to‑face, by phone, and in writing, acting as the first point of contact for all enquiries. You will manage clinicians’ diary templates, book appointments across multiple sites, and ensure all new patients are accurately registered and their information kept up to date. The role involves booking new and follow‑up appointments in line with the Trust Access Policy, supporting patient choice and making best use of clinic capacity. Working closely with other departments to ensure seamless patient care, maintain exceptional standards of customer service and confidentiality, arrange patient transport when required, and assist with ordering orthotic appliances, checking deliveries, and arranging patient appointments. ### Main duties of the job - Provide administrative service to the Orthotics services at Frimley Health Foundation Trust. - To liaise with patients both face-to-face, by written communication and by telephone - To provide a cross site service for the booking of Orthotics appointments - To be responsible for managing clinicians’ diary templates - To make sure that all new patients are registered - To update patient information on systems, as and when required to ensure timely accurate data. To book new and follow up appointments in line with the Trust Access policy, ensuring patient choice and optimal use of staff diaries /clinics - To act as first point of contact for all patients and staff - To liaise with other departments to ensure seamless patient care. - To maintain an exemplary standard of customer care and patient confidentiality. - To arrange patient transport when necessary - Assist in the ordering of appliances for patients using the appropriate ordering system. Check in goods from Suppliers against Delivery Note and appoint the patient. ### Detailed job description and main responsibilities For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - Good organisational skills - Ability to work single-handedly with individuals and groups - Effective written and oral communication skills - Working knowledge of an electronic appointment booking system. - Working knowledge of an electronic ordering system. **Desirable** - Working knowledge of EPIC system. ### Experience **Essential** - HCA or equivalent experience. - Experience of team and independent working. - Relevant practical work experience related to this post e.g. relevant secretarial / administration. **Desirable** - Previous work in Orthotics admin. - Experience of using EPROC (Procurement ordering system) ### Qualifications **Essential** - GCSE English and Maths pass or equivalent. - Customer care training. **Desirable** - NVQ Level 3 in relevant areas. ## Documents - [trust values (pdf, 577.9kb)](https://www.healthjobsuk.com/documents?edoc=736) - [orthotics appointments officer (pdf, 224.4kb)](https://www.healthjobsuk.com/documents?vdoc=10580271) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.