# Ophthalmology Surgery Booking Coordinator > NHS job listing from Job Clerk for Ashford and St. Peter's Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/ophthalmology-surgery-booking-coordinator/e23f77ad-c3ce-4915-b629-7a556a7b15d6 - **Markdown:** https://www.jobclerk.com/job/ophthalmology-surgery-booking-coordinator/e23f77ad-c3ce-4915-b629-7a556a7b15d6.md ## Summary - **Status:** Live - **Employer:** Ashford and St. Peter's Hospitals NHS Foundation Trust - **Location:** Ashford Hospital - **Workplace type:** onsite - **Profession:** Appointments administrator - **Grade:** Band 4 - **Salary:** £29,812 - £32,715 pa, inc. HCAS - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Monday - Friday) - **Closing date:** 2026-09-22T22:59:00.000Z - **Posted:** 2026-09-08T11:51:20.420Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Surrey/Ashford/Ashford_St_Peters_Hospitals_NHS_Foundation_Trust/Administration/Administration-v8280568 - **Application URL:** https://apps.trac.jobs/job-advert/8280568?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.ashfordstpeters.nhs.uk ## Job Content ### Job overview Ophthalmology we currently have a vacancy for a Surgery Booking Coordinator at Ashford Hospital to support the current established team. The Surgery Booking Coordinator will act as an essential point of contact for all patients wait listed for a surgical procedure. In this role you will have a vital role in ensuring patients are booked in line with the Trust’s Joint Access policy. If you have excellent communication and IT skills, you are not phased dealing with patients who may be anxious and have many queries, then please apply or contact me directly if you wish for further information regarding the role. For an informal enquiries / visit please contact: Maxine Feltham Maxine.feltham@nhs.net 01784 884908 or Tabasum Aslam tabasum.aslam1@nhs.uk ### Main duties of the job Responsible for contacting patients using persuasive and negotiating skills in agreeing a date for admission in accordance with the Joint Access Policy. Management of pre-assessment bookings and outcomes on fitness from clinical teams to ensure patients booked in priority and chronological order for surgery. Responsible for providing excellent communication and information to patients coming in for surgery. Confident in communicating and managing queries form theatre teams and surgeons. ### Detailed job description and main responsibilities - MAIN DUTIES AND RESPONSIBILITIES OF THE POST: Organisational Management - The post holder will manage elective Booking for Consultants and Registrars working to clearly defined policies. - To be responsible for managing the patient waiting lists ensuring patients are dated within their waiting time breach dates. - To be responsible for organising operation dates with patients in strict order of the waiting list, taking into account case mi, instrument availability, age medication, surgeon etc. - To be responsible for managing the rebooking of patients if there are cancelled operations ensuring the relevant Trust policies are followed when re-booking patients (for example28 day rule). - In addition to own workload the post holder will be expected to provide cover for colleagues in the office during annual leave, sick leave and during busy periods where there is an imbalance of work. Communication - Be responsible for contacting patients using persuasive and negotiating skills in agreeing a date for admission in accordance with the Patient Choice Policy. - Be responsible for providing excellent communication and information for patients coming in for surgery. Responsible for generating correct letters to patients explaining details of correct feeding instructions, information regarding medication, transport and sending appropriate information leaflets. - Liaise with the pre-assessment booking team to ensure pre-assessment appointments for patients booked in a timely fashion, so as not to delay surgery. Acting upon the outcome of the pre-assessment if patient deemed unfit to proceed. - Be responsible for all correspondence with patients, all telephone and face to face enquiries from patients and relatives using tact and diplomacy; analyse and resolve patient problems. - The post holder must be prepared to telephone patients/consultants about contentious issues, such as operations cancelled, re-arranging lists due to beds not available or breach issues. Management of Information - The post holder must be fully conversant and competent in the features of patients’ administration system (PAS), and ClickView which supports all aspects of the management of the waiting lists. - The post holder must be conversant with government NHS guidelines and Trust Policy in all aspects of waiting list management. - Be responsible for data entry of TCI forms onto the PAS system within 3 working days of receipt. - Be responsible for intended procedure codes to be correctly entered onto the PAS system. - Be responsible for all relevant patient information, clinical and non-clinical to be recorded correctly onto the PAS system and to seek advice and information when this is not evident. - Be responsible for the quality and integrity of information concerning patients kept on PAS and all other patient information systems. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Other **Essential** - Other requirements - Able to demonstrate that you are honest, reliable and trustworthy - Treat patients, visitors, colleagues with respect - Ability to travel between Trust sites - Ability to be flexible to meet the needs of the team, the service and the Trust ### Skills **Essential** - Must be able to demonstrate, in relation to patients, visitors, colleagues and other individuals connected with the Trust and NHS: - You have knowledge & awareness of diversity and human rights as appropriate to your role - You are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role, - Patient facing roles -be able to understand an individual’s communication, physical & emotional needs; recognise their needs and preferences - Able to provide a customer focussed service ### Experience **Essential** - - Experience managing and organising own workload. - Experience within an environment undergoing change. - Experience of working within a busy office environment, and dealing with conflicting demands. - Good written and verbal communication skills - Able to deal sensitively and tactfully with all contacts and maintain confidentiality. **Desirable** - An understanding of the present issues facing the NHS ### Qualifications **Essential** - English GSCE grade C or equivalent - A level or equivalent experience **Desirable** - IT Qualification ## Documents - [job description (pdf, 536.5kb)](https://www.healthjobsuk.com/documents?vdoc=10597027) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.