# Operations Manager > NHS job listing from Job Clerk for East of England Community Health and Care NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/operations-manager/30afd77f-a9e8-4943-8510-4c345c3e51f3 - **Markdown:** https://www.jobclerk.com/job/operations-manager/30afd77f-a9e8-4943-8510-4c345c3e51f3.md ## Summary - **Status:** Live - **Employer:** East of England Community Health and Care NHS Trust - **Location:** Norwich Community Hospital - **Workplace type:** onsite - **Profession:** Operations manager - **Grade:** Band 7 - **Salary:** £49,387 - £56,515 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (8:00-19:00 Monday-Sunday) - **Closing date:** 2026-09-13T22:59:00.000Z - **Posted:** 2026-08-25T16:11:16.321Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Norfolk/Norwich/East_England_Community_Health_Care_NHS_Trust/Nursing_Allied_Health_Professions/Nursing_Allied_Health_Professions-v8247407 - **Application URL:** https://apps.trac.jobs/job-advert/8247407?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.eastofenglandcommunityhealthandcare.nhs.uk ## Job Content ### Job overview East of England Community Health and Care is recruiting an Operations Manager for the Operations Centre based at Norwich Community Hospital. The Operations Centre is the point for clinical services support and escalation across the Trust, particularly inpatient and community services. You will be responsible for the day to day running of the service which includes completing operational reports and providing senior representation of the Trust and Norfolk County Council on operational calls with Integrated Care System partners. During weekend service hours the role includes leading the EEC first level On-Call response. There is requirement to answer email and telephone queries in a timely and efficient manner. The hours are full time working shifts across 7 days including Bank Holidays, with expected 1 in 3 weekend working. Any variation to this please contact the recruiting manager to discuss. You will provide support to the existing Operations Managers and be allocated line management responsibilities. We require an enthusiastic, autonomous and motivated individual with experience leading a team and operations management in a clinical setting. This is a great opportunity for someone who thrives in a fast paced, dynamic environment and is looking to develop their experience of operations management. Please note that the interviews will be taking place in person at Norwich Community Hospital. ### Main duties of the job To facilitate the Operations Centre daily meetings, co-ordinate the flow of patients through key Trust serviced including Intermediate Care beds, Community Nursing and therapy, ensuring appropriate placement of patients according to their clinical need. To develop strong, transparent working relationships with key stakeholders in the Integrated Care System including acute hospitals, social services, and the voluntary sector. To be responsible for responding to services requiring senior out of hours support 5pm -7pm Monday to Friday and 8am-7pm weekends/Bank Holiday (out of hours). To communicate with the affected service/individual to understand and resolve issues, escalating as required to the Executive Director Manager On-Call. To be responsible for the leadership of the discharge co-ordinators, flow co-ordinators and/or administrators alongside peer Operations Managers ### Detailed job description and main responsibilities Provide senior leadership across the Community Beds and System Operations portfolio To facilitate the Operations Centre daily meetings, co-ordinate the flow of patients through key Trust serviced including Intermediate Care beds, Community Nursing and therapy , ensuring appropriate placement of patients according to their clinical need. Work with the Service Leads to ensure service and team development, ensuring that patients receive care closer to home. First level on-call response during service hours Ensure activity data and information is recorded and correlated into reports on a daily basis Acts in a supportive, informative, and sensitive manner towards patients, relatives, visitors and colleagues at all times. To monitor the trigger factors associated with, and when necessary implement the Trusts Escalation Plan in order to minimise service crisis through effective planning. Prioritises workload, being aware of competing pressures. ### Applicant requirements You must have appropriate UK professional registration. The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Other **Essential** - Be aware of own limitations & able to gain support where necessary - Strong commitment to service development& positive change - Well-developed verbal and written communication skills - Influencing skills and ability to negotiate at all levels ### Skills **Essential** - Excellent communication skills - Physical Assessment skills - Time management, planning and organisational skills **Desirable** - Presentation skills - Experience of developing policies and procedures ### Experience **Essential** - Experience of leading a team - Experience of working in a multi-agency environment - Experience of managing budgets - A track record of successful service & policy development&implementation - Working knowledge of current issues within clinical practice and service development - Evidence of post graduate development **Desirable** - Experience of managing a multi-disciplinary team - Project management ### Education/ Qualification **Essential** - Registered health professional or equivalent - Demonstrates continuing professional development towards Degree level - Current registration to a professional body **Desirable** - Masters Level education ### Skills, Abilities and Knowledge **Essential** - Evidence of managing change within a clinical environment - Expert communication skills, able to address communication barriers - Analytical skills, with the ability to problem solve complex situations - A track record of successful service & policy development & implementation - Project management - Knowledge of current developments in the health service and political awareness of the NHS - Experience of working in partnership with multidisciplinary team - Able to command respect of the multi-disciplinary team - Ability to work across professional boundaries - Able to use own initiative - Evidence motivational skills - Experience of staff recruitment induction, career development and appraisal - Experience of strategic deployment of workforce to deliver a service - Financial management experience and responsibility - Able to provide high standards of care - Evidence tact & diplomacy - Empathy & sensitivity - Good observational & reporting skills - Ability to manage stressful situations - Good interpersonal skills - Work flexibly to accommodate service needs - Will be able to make own travel arrangements - Have Good IT/ keyboard skills **Desirable** - Past experience of managing change - Working knowledge of patient IT systems - Understanding of the wider healthcare system, and outside agencies ## Documents - [dbs guidance (pdf, 131.5kb)](https://www.healthjobsuk.com/documents?edoc=2219) - [nchc behaviours (pdf, 4.2mb)](https://www.healthjobsuk.com/documents?edoc=2218) - [privacy notice (pdf, 30.4kb)](https://www.healthjobsuk.com/documents?edoc=2215) - [job description (pdf, 512.3kb)](https://www.healthjobsuk.com/documents?vdoc=10567579) - [application guidelines (pdf, 1.2mb)](https://www.healthjobsuk.com/documents?edoc=2216) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.