# Operational Support Officer - Surgical Specialties

> NHS job listing from Job Clerk for Wye Valley NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/operational-support-officer-surgical-specialties/c7112747-d294-4680-ae27-ef1cdd12dd99
- **Markdown:** https://www.jobclerk.com/job/operational-support-officer-surgical-specialties/c7112747-d294-4680-ae27-ef1cdd12dd99.md

## Summary

- **Status:** Live
- **Employer:** Wye Valley NHS Trust
- **Location:** The County Hospital
- **Workplace type:** onsite
- **Profession:** Officer (discipline unspecified)
- **Grade:** Band 4
- **Salary:** £28,392 - £31,157 per annum
- **Contract type:** Permanent
- **Employment type:** 37.5 hours per week (Full Time)
- **Closing date:** 2026-10-04T22:59:00.000Z
- **Posted:** 2026-09-18T11:21:07.872Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Herefordshire/Hereford/Wye_Valley_NHS_Trust/admin/admin-v8289786
- **Application URL:** https://apps.trac.jobs/job-advert/8289786?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.wyevalley.nhs.uk

## Job Content

### Job overview

***INTERNAL APPLICANTS ONLY***

We have an exciting opportunity for an Operational Support Officer to join the Surgical Division.

You will need to be highly motivated with a high level of professionalism, excellent communication skills and the ability to work in a team. You will need to be adaptable and flexible to meet the demands of the services.

The role will support the Division in the the delivery of corporate targets and strategies by undertaking a wise range of day to day operation duties in support of the Deputy General Manager and Administration Admin Lead to ensure that the Directorate Specialties meet quality, activity and financial key performance indicators (KPI's) across inpatient/outpatient services.

### Main duties of the job

- Support the Division in the delivery of corporate targets and strategies and day-to-day operational service delivery.
- Support the Deputy General Manager and Administrative Admin Lead to meet quality, activity and financial KPIs.
- Monitor EPR, RTT, Patient Tracker List and data quality to ensure waiting times and booking targets are met and avoid breaches.
- Input and produce data using ESR, EPR, rotas, trackers, Datix and other relevant systems.
- Support projects, waiting list initiatives, EPR training and service improvement.
- Arrange meetings, take minutes, complete action logs, manage diaries and maintain Directorate systems.
- Escalate resource concerns and operational issues and support Business Continuity and Emergency Planning.
- Monitor Consultant annual leave, capacity planning, mandatory training and appraisals.
- Participate in audit and quality improvement developments.
- Undertake SPDRs and contribute to Directorate training plans.
- Undertake annual appraisal and maintain professional knowledge and a 3-year portfolio of evidence.

### Detailed job description and main responsibilities

For more information about the role and responsibilities please see the attached job description and person specification.

### Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

## Person Specification

### Experience

**Essential**

- Previous secretarial experience or equivalent
- Diary Management

**Desirable**

- Previous experience dealing with the public
- Previous NHS/healthcare experience

### Personal Attributes

**Essential**

- Ability to work on own initiative without close supervision
- Ability to prioritise and organize own workload

### Education & Qualifications

**Essential**

- GCSE in English and Mathematics or equivalent
- RSA Stage 3 Typing/Word Processing or equivalent
- Secretarial Qualification or equivalent

## Documents

- [wvt benefits (pdf, 621.7kb)](https://www.healthjobsuk.com/documents?ddoc=1985)
- [job description and person specification (pdf, 208.4kb)](https://www.healthjobsuk.com/documents?vdoc=10607591)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.