# Operational Support Manager > NHS job listing from Job Clerk for Liverpool Heart and Chest Hospital NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/operational-support-manager/d9ba16b3-f270-413d-b6f5-c1764d9cdb0b - **Markdown:** https://www.jobclerk.com/job/operational-support-manager/d9ba16b3-f270-413d-b6f5-c1764d9cdb0b.md ## Summary - **Status:** Live - **Employer:** Liverpool Heart and Chest Hospital NHS Foundation Trust - **Location:** Liverpool Heart and Chest Hospital - **Workplace type:** onsite - **Profession:** Operations manager - **Grade:** Band 5 - **Salary:** £32,073 - £39,043 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-10-26T23:59:59.999Z - **Posted:** 2026-10-19T07:24:18.390Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/Liverpool/Liverpool_Heart_Chest_Hospital_NHS_Foundation_Trust/Administration/Administration-v8370202 - **Application URL:** https://apps.trac.jobs/job-advert/8370202?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.lhch.nhs.uk ## Job Content ### Job overview We are delighted to offer an exciting opportunity to join the Medicine Division as an Operational Support Manager on a permanent, full time basis. In this varied role, you will support the day-to-day operational management of the Division, provide leadership to administrative and clerical teams, and help drive performance against key operational targets. You will also contribute to service improvements and support the delivery of high quality, patient centred care. We are looking for a motivated and organised individual with excellent communication and interpersonal skills, a proactive approach to problem solving, and a genuine commitment to improving services for patients and their families. This is an excellent opportunity to develop your leadership and operational management experience within a supportive and forward thinking team. Our recruitment process is designed to ensure candidates demonstrate the skills, knowledge, experience and values required for the role. If you have used AI to assist with your application, please declare this in the Supporting Information section. Applications should accurately reflect your own experience and abilities. ### Main duties of the job Leading and Supporting Your Team Provide day-to-day leadership to administrative and clerical teams, fostering a positive, inclusive culture where staff feel supported, motivated and empowered to deliver their best. Using Data to Drive Performance Monitor and analyse performance data to identify trends, support informed decision making, and drive improvements across services and patient pathways. Supporting Staff Development and Wellbeing Oversee attendance management, appraisals, mandatory training and personal development, ensuring staff are supported to achieve their full potential and remain compliant with organisational requirements. Providing Operational Leadership Work closely with the Divisional Management Team to coordinate operational activities, resolve challenges, and support the effective delivery of divisional objectives and performance targets. Driving Service Improvement Identify opportunities to enhance processes and patient pathways, leading and supporting initiatives that improve efficiency, quality and the overall patient and staff experience. ### Detailed job description and main responsibilities Please see attached detailed job description and person specification for further information on the responsibilities of this role. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - Strong organisational and planning skills with the ability to prioritise workload effectively. - Excellent written and verbal communication skills. - Ability to influence and work collaboratively with clinical and non-clinical staff. - Ability to motivate and support teams to achieve operational objectives. - Ability to work independently and use initiative. **Desirable** - Ability to interpret complex data and present findings clearly. - Ability to manage change and support service improvement initiatives. - Strong leadership and people management skills. ### Values **Essential** - Demonstrates Trust values and behaviours. - Commitment to equality, diversity and inclusion. - Professional and credible approach. - Strong attention to detail and commitment to accuracy. - Flexible and adaptable approach to work. - Ability to remain calm and effective under pressure. - Commitment to delivering high-quality patient-centred services. - A proactive and solutionfocused approach. **Desirable** - Willingness to work flexibly to meet service needs. ### Knowledge **Essential** - Experience of working within an NHS or healthcare environment. - Experience of analysing and interpreting performance data and producing reports. - Experience of Referral to Treatment (RTT) performance management. - Experience of managing competing priorities and meeting deadlines. - Experience of working with waiting lists, patient pathways and performance targets - Knowledge of data quality, validation processes and performance reporting. **Desirable** - Experience of operational management within an acute hospital setting. - Experience of capacity and demand planning. - Experience of managing administrative or clerical teams. - Experience of workforce management, including sickness absence management, appraisals and recruitment processes. ### Qualifications **Essential** - Educated to degree level or equivalent experience in healthcare management, business administration, operational management or a related field. - Competent in Microsoft Office applications, particularly Excel, Word and PowerPoint. - Evidence of continuing professional development. **Desirable** - Management qualification or equivalent leadership training. - NHS Leadership Academy qualification. ## Documents - [operational support manager jd (pdf, 224.7kb)](https://www.healthjobsuk.com/documents?vdoc=10698157) - [operational support manager ps (pdf, 160.7kb)](https://www.healthjobsuk.com/documents?vdoc=10698158) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.