# Operational Service Manager > NHS job listing from Job Clerk for York and Scarborough Teaching Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/operational-service-manager/35ed67ec-1eaf-48c8-9913-c94d7ecf07be - **Markdown:** https://www.jobclerk.com/job/operational-service-manager/35ed67ec-1eaf-48c8-9913-c94d7ecf07be.md ## Summary - **Status:** Live - **Employer:** York and Scarborough Teaching Hospitals NHS Foundation Trust - **Town:** York - **Region:** North East and Yorkshire - **Country:** England - **Profession:** Manager and corporate - **Grade:** Band 7 - **Salary:** £49,387 - £56,515 pro rata - **Contract type:** Permanent: 37.5 hours - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-16T23:59:00.000Z - **Posted:** 2026-06-02T08:31:04.557Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/North_Yorkshire/York/York_Scarborough_Teaching_Hospitals_NHS_Foundation_Trust/Operational_Services_Management/Operational_Services_Management-v8050675 - **Application URL:** https://apps.trac.jobs/job-advert/8050675?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.yorkhospitals.nhs.uk ## Job Content ### Job overview We are seeking a confident, proactive and enthusiastic Operational Services Manager to join the Sexual Health and HIV Management Team at Monkgate Health Centre. This is a role for an experienced, visible and compassionate leader who can inspire and support operational, administrative and clinical teams to deliver consistently high‑quality care. You will bring a strong interest in service improvement, working autonomously and responsively to ensure that services are delivered safely, efficiently and sustainably—both clinically and financially. You will work closely with clinical and managerial colleagues to ensure operational performance and access targets are achieved, taking a lead role in developing robust systems that support the sustained delivery of key objectives. A key part of the role will involve supporting service redesign and leading specific elements of wider transformation across the service portfolio. The post holder will oversee the day‑to‑day line management of administrative and clerical teams, ensuring smooth and effective service operations. You will also act as deputy to the Senior Operational Service Manager when required. We warmly encourage interested applicants to get in touch for an informal conversation about the role. ### Main duties of the job You will oversee a broad portfolio of operational management responsibilities, including monitoring service performance, managing complaints and patient experience processes, supporting service planning, and providing line management for your direct reports. Reporting to the General Manager, you will work collaboratively with senior colleagues across the Care Group and the wider Trust to ensure that services are delivered safely, efficiently and sustainably within both clinical and financial parameters. ### Detailed job description and main responsibilities A full description of the role is available in the attachment: job description. Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity. Working for the Trust Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities.  We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.  If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.\[email protected\]. As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment.  It may not be suitable for every role, but we will try and be supportive where we can.  We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have. Armed Forces Friendly Employer We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers.  This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. ## Job Details We are seeking a confident, proactive and enthusiastic Operational Services Manager to join the Sexual Health and HIV Management Team at Monkgate Health Centre. This is a role for an experienced, visible and compassionate leader who can inspire and support operational, administrative and clinical teams to deliver consistently high‑quality care. You will bring a strong interest in service improvement, working autonomously and responsively to ensure that services are delivered safely, efficiently and sustainably—both clinically and financially. You will work closely with clinical and managerial colleagues to ensure operational performance and access targets are achieved, taking a lead role in developing robust systems that support the sustained delivery of key objectives. A key part of the role will involve supporting service redesign and leading specific elements of wider transformation across the service portfolio. The post holder will oversee the day‑to‑day line management of administrative and clerical teams, ensuring smooth and effective service operations. You will also act as deputy to the Senior Operational Service Manager when required. We warmly encourage interested applicants to get in touch for an informal conversation about the role. ## Job Description You will oversee a broad portfolio of operational management responsibilities, including monitoring service performance, managing complaints and patient experience processes, supporting service planning, and providing line management for your direct reports. Reporting to the General Manager, you will work collaboratively with senior colleagues across the Care Group and the wider Trust to ensure that services are delivered safely, efficiently and sustainably within both clinical and financial parameters. ## Responsibilities A full description of the role is available in the attachment: job description. Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity. Working for the Trust Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.\[email protected\]. As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have. Armed Forces Friendly Employer We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. ## Person Specification ### Skills & Attributes **Essential** - Ability to analyse complex information, requiring analysis, interpretation and comparison of a range of options to support managerial decision making. - Good communication, presentation & interpersonal skills - Performance management methodology - Strong prioritisation skills with the ability to manage competing demands - Able to influence, negotiate and build working relationships. **Desirable** - High degree of report writing skills. - Aptitude to be a self-starter in keeping up to date and increasing depth/knowledge of the agenda for designated services ### Aptitude & Personal Qualities **Essential** - Sensitive to staff issues. - Active and passionate interest in and good knowledge of NHS issues at the current time. ### Experience & Knowledge Required **Essential** - Experience of management in the NHS, including operational management , budgetary management and service improvement - Ability to assimilate & co-ordinate various agendas prioritising appropriately. - Knowledge and awareness of NHS Plan & Targets - Knowledge and awareness of National strategy and policy - Knowledge and awareness of Organisational Development methods - Knowledge and awareness of Local health commissioning policies, strategies, arrangements and networks (e.g. LMS) **Desirable** - Experience as well as knowledge of all activity targets and managing waiting lists ### Education, Qualifications and Training **Essential** - Graduate/Degree level qualification or equivalent expereince ## Documents - [guidance for applicants (pdf, 798.8kb)](https://www.healthjobsuk.com/documents?edoc=927) - [operational services manager (pdf, 472.4kb)](https://www.healthjobsuk.com/documents?vdoc=10340056) - [relocation offer information (pdf, 134.7kb)](https://www.healthjobsuk.com/documents?edoc=2746) - [trust strategy 2025-2030 towards excellence (pdf, 4.4mb)](https://www.healthjobsuk.com/documents?edoc=925) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.