# Operational Service Admin Assistant: Physiotherapy > NHS job listing from Job Clerk for Mid Cheshire Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/operational-service-admin-assistant-physiotherapy/70dc926b-1e33-4f6a-9856-28b248d94d3f - **Markdown:** https://www.jobclerk.com/job/operational-service-admin-assistant-physiotherapy/70dc926b-1e33-4f6a-9856-28b248d94d3f.md ## Summary - **Status:** Live - **Employer:** Mid Cheshire Hospitals NHS Foundation Trust - **Location:** Leighton Hospital - **Workplace type:** onsite - **Profession:** Administrative assistant - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 pa pro rata - **Contract type:** 12 months (Fixed term) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-10-14T22:59:00.000Z - **Posted:** 2026-09-30T14:50:46.445Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Cheshire/Crewe/Mid_Cheshire_Hospitals_NHS_Foundation_Trust/Administration/Administration-v8282605 - **Application URL:** https://apps.trac.jobs/job-advert/8282605?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.mcht.nhs.uk ## Job Content ### Job overview We are looking for an enthusiastic, motivated Operational Services Assistant to join our dynamic and forward-thinking team. The Operational Service Assistant will provide comprehensive, quality, confidential administrative support to the Physiotherapy team employed by the Trust. The Operational Service Assistant will be expected to organise their own workload and co-ordinate their activities in conjunction with, and supervised by the team leader, to ensure that an efficient service is provided. ### Main duties of the job The post holder will be capable of the full administrative function within the team, and be able to step in to fill gaps, to ensure continuity of services. This will include managing patient calls, processing referrals, managing email requests, and supporting the clinical staff. You will also have excellent audio-typing skills, which is an essential requirement. It is essential that the post holder can exercise initiative suitable to the role and is fully supportive of other colleagues within the team. ### Detailed job description and main responsibilities - To provide comprehensive administrative support to the Care Community Team and associated Specialist services including managing calls, referrals, and supporting the clinical staff to respond to the health needs of the population of the Care Community - To support the Care Community Co-ordinator to liaise with a range of internal and external services and teams regarding appointments and multi-disciplinary meetings. - Exercise own judgement based on acquired knowledge and experience, as to when to deal with queries personally, and when to involve other team members in the Care Community Team and with what degree of urgency. - Build and maintain constructive relationships with others, within the department and externally in order to improve the effectiveness and efficiency of services to patients and support signposting where appropriate of queries and referrals. - Be conversant with all required electronic systems for correspondence, including specialist computer systems, and be able to obtain information from the Intranet/Internet, if requested to do so. - Provide information to parents/carers where appropriate, according to agreed guidelines, where appropriate. - Support Care Community Team with audits, reports and other activity measurement as necessary, including managing databases, obtaining information, and in the presentation of the results. - To carry out other responsibilities / duties at the request of the senior / Line Manager, according to the job holder’s competency to do so. ## Person Specification ### Skills **Essential** - Verbal and written communication skills - Ability to problem solve - Good Interpersonal skills - Excellent time management, organisational skills and ability to prioritise own workload - Proactively manage change - Ability to audio-type **Desirable** - Understanding of health records/waiting lists - Understanding of computer systems used by the department. - Ability to Audio Type ### Experience **Essential** - Previous administrative experience - Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines **Desirable** - Previous experience within the NHS ### Qualification **Essential** - 5 GCSE level A-C qualifications or equivalent in English and Math’s or equivalent experience. - Computer skills, ECDL or equivalent, Microsoft Office - Proficient in Microsoft applications including Outlook, Word, Excel and PowerPoint. **Desirable** - Knowledge of medical terminology - Level 3 Business Admin or Team Leading Qualification ## Documents - [jd b3 admin (pdf, 370.4kb)](https://www.healthjobsuk.com/documents?vdoc=10599454) - [welcome to mcht (pdf, 1.7mb)](https://www.healthjobsuk.com/documents?edoc=2862) - [continuous improvement (pdf, 292.8kb)](https://www.healthjobsuk.com/documents?edoc=2680) - [mid cheshire hospitals benefits brochure (pdf, 1.7mb)](https://www.healthjobsuk.com/documents?edoc=2791) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.