# Operational Effectiveness Manager - Performance, Improv, Data, Digital > NHS job listing from Job Clerk for West London NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/operational-effectiveness-manager-performance-improv-data-digital/4c325bf5-fd04-4abe-94d7-bd936851d368 - **Markdown:** https://www.jobclerk.com/job/operational-effectiveness-manager-performance-improv-data-digital/4c325bf5-fd04-4abe-94d7-bd936851d368.md ## Summary - **Status:** Live - **Employer:** West London NHS Trust - **Town:** Southall - **Region:** London - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 8 - **Salary:** £63,665 - £70,887 per annum inclusive of HCAS (Outer) - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-25T18:00:00.000Z - **Posted:** 2026-06-11T14:51:29.379Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/London/London/West_London_NHS_Trust/Business_Manager/Business_Manager-v8077363 - **Application URL:** https://apps.trac.jobs/job-advert/8077363?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.westlondon.nhs.uk ## Job Content ### Job overview Shape the future of integrated care in West London West London NHS Trust is seeking an ambitious and driven Operational Effectiveness Manager to play a central role in delivering high-quality, efficient and person-centred services across our borough-based model. This is a pivotal leadership role within Local Services, working at the heart of operational delivery, transformation and performance improvement across services. You will work in close partnership with Borough Clinical Directors, Associate Borough Directors and multidisciplinary teams to ensure services are safe, effective, and continuously improving As an Operational Effectiveness Manager, you will: - Lead borough-wide performance, quality and operational improvement - Translate complex data into actionable insight to drive service change - Support delivery of key priorities including: Community Mental Health Framework Quality & Safety agendas Neighbourhood and integrated care models - Community Mental Health Framework - Quality & Safety agendas - Neighbourhood and integrated care models - Embed a culture of intelligent productivity and continuous improvement - Support optimisation of digital systems (e.g. EPR, dashboards, telephony) - Strengthen governance, risk management and CQC readiness - Work across organisational boundaries with local authorities, primary care and system partners This is a highly visible role with significant scope to influence service delivery and improve outcomes for local populations ### Main duties of the job We are looking for a motivated, values-driven leader with: - Strong experience in operational delivery, performance improvement or transformation within the NHS or similar environment - Proven ability to interpret complex data and drive improvement - Experience working with digital systems, reporting or service redesign - Excellent stakeholder engagement and influencing skills - A commitment to high-quality, equitable and person-centred care You will be comfortable working in a fast-paced, complex environment and able to balance operational priorities with long-term transformation. Why join us? West London NHS Trust is one of the most diverse and innovative providers in the UK, delivering mental health and community services across Ealing, Hounslow, and Hammersmith & Fulham, as well as national forensic services. ### Detailed job description and main responsibilities The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed. ## Job Details Shape the future of integrated care in West London West London NHS Trust is seeking an ambitious and driven Operational Effectiveness Manager to play a central role in delivering high-quality, efficient and person-centred services across our borough-based model. This is a pivotal leadership role within Local Services, working at the heart of operational delivery, transformation and performance improvement across services. You will work in close partnership with Borough Clinical Directors, Associate Borough Directors and multidisciplinary teams to ensure services are safe, effective, and continuously improving As an Operational Effectiveness Manager, you will: Lead borough-wide performance, quality and operational improvement Translate complex data into actionable insight to drive service change Support delivery of key priorities including: Community Mental Health Framework Quality & Safety agendas Neighbourhood and integrated care models Community Mental Health Framework Quality & Safety agendas Neighbourhood and integrated care models Embed a culture of intelligent productivity and continuous improvement Support optimisation of digital systems (e.g. EPR, dashboards, telephony) Strengthen governance, risk management and CQC readiness Work across organisational boundaries with local authorities, primary care and system partners This is a highly visible role with significant scope to influence service delivery and improve outcomes for local populations ## Job Description We are looking for a motivated, values-driven leader with: Strong experience in operational delivery, performance improvement or transformation within the NHS or similar environment Proven ability to interpret complex data and drive improvement Experience working with digital systems, reporting or service redesign Excellent stakeholder engagement and influencing skills A commitment to high-quality, equitable and person-centred care You will be comfortable working in a fast-paced, complex environment and able to balance operational priorities with long-term transformation. Why join us? West London NHS Trust is one of the most diverse and innovative providers in the UK, delivering mental health and community services across Ealing, Hounslow, and Hammersmith & Fulham, as well as national forensic services. ## Responsibilities The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed. ## Person Specification ### Skills **Essential** - Excellent interpersonal and influencing skills - Ability to analyse and interpret complex data and performance metrics - Skilled in digital and operational transformation - Strong leadership and collaborative problem-solving abilities - Ability to coach others in using data, digital tools and improvement methods - Able to manage competing priorities and work under pressure ### Knowledge **Essential** - Working knowledge of NHS priorities (e.g. Long Term Plan, Core20PLUS5, Community Mental Health Framework) - Understanding of quality governance, assurance, and CQC frameworks - Awareness of quality improvement & digital systems in healthcare **Desirable** - Understanding of NHS payment mechanisms - Knowledge of data integration, architecture and quality in BI systems ### Experience **Essential** - Experience supporting operational delivery and improvement in an NHS or similar setting - Experience in performance improvement, transformation, and cultural change - Experience translating data into insight and action - Experience in digital optimisation (e.g. EPR, telephony) - Experience preparing reports for governance and assurance forums - Experience operating under pressure in complex systems **Desirable** - Experience with borough/place-based transformation- Experience in co-producing service redesign or digital initiatives - Experience designing or managing BI dashboards ### Values & Behaviours **Essential** - Demonstrates honesty, integrity and commitment to inclusive, patient-centred care - Committed to digital inclusion and reducing variation - Able to work independently and make sound judgments - Resilient and adaptable in navigating complexity ### Qualifications & Training **Essential** - Degree or equivalent senior-level experience in a relevant discipline - Post-graduate or equivalent senior-level experience in a relevant discipline - Evidence of up-to-date and sustained personal and professional development - Relevant leadership or management qualification or equivalent experience **Desirable** - Formal programme or project management qualification (e.g. PRINCE2, MSP, Lean, QI) - Training in digital transformation or business intelligence - Clinical qualification and/or registration. ## Documents - [jd & ps (pdf, 1.0mb)](https://www.healthjobsuk.com/documents?vdoc=10369283) - [occupational health requirements (pdf, 376.0kb)](https://www.healthjobsuk.com/documents?edoc=3003) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.