# Operational Business Manager > NHS job listing from Job Clerk for Bolton NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/operational-business-manager/403d1c31-909e-4748-b89f-fb291e201296 - **Markdown:** https://www.jobclerk.com/job/operational-business-manager/403d1c31-909e-4748-b89f-fb291e201296.md ## Summary - **Status:** Live - **Employer:** Bolton NHS Foundation Trust - **Town:** Bolton - **Region:** North West - **Country:** England - **Profession:** Manager and corporate - **Grade:** Band 8 - **Salary:** £66,582 - £77,368 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-06-14T23:59:00.000Z - **Posted:** 2026-06-01T15:51:48.452Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Lancashire/Farnworth/Bolton_NHS_Foundation_Trust/Medicine/Medicine-v8045883 - **Application URL:** https://apps.trac.jobs/job-advert/8045883?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.boltonft.nhs.uk ## Job Content ### Job overview We have an exciting opportunity for an Operational Business Manager to join the Medicine Division.  You will form a team of 3 OBM’s and will be required to work together to deliver services and patient outcomes. This role relates to Urgent and Emergency Care Our OBM's are required to work in partnership with clinical leads, matrons, service leads and other external partners. Internally, clinical leads,  service leads and matrons will report to you operationally, whilst being professionally accountable to the Divisional Medical Director, Divisional Nursing Director/Assistant. You will be the operational lead for your service and whilst not line managing all team members professionally, you will be expected to influence team members, form and drive service performance and transformation. You will report to the Deputy Divisional Director or Operations and form an integral part of the divisional senior management team. Your working partnerships will be with clinical and non-clinical colleagues and will  provide the best possible experience to our patients and their significant others, along with our staff, whilst at the same time meeting performance standards and driving service transformation aims. ### Main duties of the job The Operational Business Manager will work with the Clinical Leads, Service Leads, Matrons and external partners to ensure that the operational area is productive, efficient and viable in its own right. In support of this objective you will ensure that decision making within the service area is informed by an agreed range of key performance indicators (KPIs) and business information which demonstrate the performance of the unit in terms of: - Quality of clinical outcome - Income - Expenditure - Human Resources - Operational Performance It will be your responsibility to ensure that the operational area delivers nationally and locally contractually determined standards of access to healthcare on a consistent basis, including (but not limited to): - Diagnostic standards - Management of length of stay and stranded patients - A&E four hour standard - Ambulance Access standards - Reduction in health care inequalities You will respond to information provided taking appropriate action to immediately rectify any deficiency in capacity. You will interpret policies and procedures and initiate the appropriate action within the relevant services. You will provide assurance to the Divisional Leadership Team and wider, in relation to operational performance indicators and improvement plans for your services. You will share performance information with the lead clinicians, teams and individuals through appropriate methods of communication. ### Detailed job description and main responsibilities The Operational Business Manager will be required to deputise for the Deputy Divisional Director. The post holder will be required to develop, implement and monitor improvement plans in line with national and locally agreed standards. They will be required to introduce and put in practice new or revised policies in defined areas of responsibility. Take a lead in capacity management/planning, devising activity planning models and liaising with the wider multidisciplinary team to ensure delivery of the Divisional and Trust priorities. As an Medicine OBM you will have in-depth knowledge of both primary and secondary care as well as the medium term planning requirements. You will be fully conversant with the wider determinants of health and function as a highly performing and credible leader. You will work closely with the Clinical Lead, service leads and Nursing teams to ensure robust rosters are in place in line with financial recovery plans. You will regularly review capacity to ensure we have sufficient levels to deliver the best possible experience to patients. Where additional support is required you will be expected to mitigate this and develop a long term plan, influencing key stakeholders and delivering outcomes. You will provide general managerial advice and guidance throughout all areas of responsibility. You will decide how best to achieve expected results within areas of responsibility using significant discretion within defined parameters. You will prioritise and plan an unpredictable workload with frequent interruptions, ensuring deadlines are met within agreed timescales and where there is a frequent requirement for concentration. ## Job Details We have an exciting opportunity for an Operational Business Manager to join the Medicine Division. You will form a team of 3 OBM’s and will be required to work together to deliver services and patient outcomes. This role relates to Urgent and Emergency Care Our OBM's are required to work in partnership with clinical leads, matrons, service leads and other external partners. Internally, clinical leads, service leads and matrons will report to you operationally, whilst being professionally accountable to the Divisional Medical Director, Divisional Nursing Director/Assistant. You will be the operational lead for your service and whilst not line managing all team members professionally, you will be expected to influence team members, form and drive service performance and transformation. You will report to the Deputy Divisional Director or Operations and form an integral part of the divisional senior management team. Your working partnerships will be with clinical and non-clinical colleagues and will provide the best possible experience to our patients and their significant others, along with our staff, whilst at the same time meeting performance standards and driving service transformation aims. ## Job Description The Operational Business Manager will work with the Clinical Leads, Service Leads, Matrons and external partners to ensure that the operational area is productive, efficient and viable in its own right. In support of this objective you will ensure that decision making within the service area is informed by an agreed range of key performance indicators (KPIs) and business information which demonstrate the performance of the unit in terms of: Quality of clinical outcome Income Expenditure Human Resources Operational Performance It will be your responsibility to ensure that the operational area delivers nationally and locally contractually determined standards of access to healthcare on a consistent basis, including (but not limited to): Diagnostic standards Management of length of stay and stranded patients A&E four hour standard Ambulance Access standards Reduction in health care inequalities You will respond to information provided taking appropriate action to immediately rectify any deficiency in capacity. You will interpret policies and procedures and initiate the appropriate action within the relevant services. You will provide assurance to the Divisional Leadership Team and wider, in relation to operational performance indicators and improvement plans for your services. You will share performance information with the lead clinicians, teams and individuals through appropriate methods of communication. ## Responsibilities The Operational Business Manager will be required to deputise for the Deputy Divisional Director. The post holder will be required to develop, implement and monitor improvement plans in line with national and locally agreed standards. They will be required to introduce and put in practice new or revised policies in defined areas of responsibility. Take a lead in capacity management/planning, devising activity planning models and liaising with the wider multidisciplinary team to ensure delivery of the Divisional and Trust priorities. As an Medicine OBM you will have in-depth knowledge of both primary and secondary care as well as the medium term planning requirements. You will be fully conversant with the wider determinants of health and function as a highly performing and credible leader. You will work closely with the Clinical Lead, service leads and Nursing teams to ensure robust rosters are in place in line with financial recovery plans. You will regularly review capacity to ensure we have sufficient levels to deliver the best possible experience to patients. Where additional support is required you will be expected to mitigate this and develop a long term plan, influencing key stakeholders and delivering outcomes. You will provide general managerial advice and guidance throughout all areas of responsibility. You will decide how best to achieve expected results within areas of responsibility using significant discretion within defined parameters. You will prioritise and plan an unpredictable workload with frequent interruptions, ensuring deadlines are met within agreed timescales and where there is a frequent requirement for concentration. ## Person Specification ### Skills **Essential** - Excellent HR, communication, analytical interpretive, financial and conflict management skills. - Ability to make decisions, and implement changes to services, following details analysis, interpretation and synthesis of data and statistics. - Evidence of previous record of collaborative working across a wider health/social care economy. **Desirable** - Experience with handling significant financial budgets and Cost Improvement Plans. - Business management skills. ### Knowledge **Essential** - In-depth, up-to-date knowledge of the NHS and Health Service Management, with evidence at degree or Masters level (or equivalent). - Clear understanding and experience of working to high performance management standards. **Desirable** - Detailed knowledge of pertinent issues within the wider NHS. ### Experience **Essential** - Experience of implementation and accountability for policies and procedures over large areas of responsibility. - Human Resources Management experience in an appropriate management role within a healthcare-related setting. - Experience in providing and receiving highly complex, confidential and sensitive information. - Evidence of leadership and accountability for performance management. - Evidence of writing complex business, local delivery and strategic plans within the NHS. - Experience of working closely and effectively with Divisional and Departmental teams. **Desirable** - Experience in managing complex change to services over a wide healthcare environment, to incorporate the National agenda for modernisation and service improvement. - Experience of supporting the management of medical staff including rota management and job planning. ### Qualifications **Essential** - Educated to Masters or equivalent relevant experience at senior level in a complex NHS organisation. - Evidence of continuing professional development **Desirable** - Masters MSc./MBA or equivalent relevant experience. - Management/business-related qualification Prince 2 Practitioner. ## Documents - [open letter (pdf, 235.7kb)](https://www.healthjobsuk.com/documents?edoc=2681) - [obm person spec (pdf, 512.6kb)](https://www.healthjobsuk.com/documents?vdoc=10334670) - [obm job description (pdf, 408.4kb)](https://www.healthjobsuk.com/documents?vdoc=10334671) - [applicants with a disability (pdf, 207.9kb)](https://www.healthjobsuk.com/documents?edoc=1983) - [welcome to bolton nhs foundation trust (pdf, 774.6kb)](https://www.healthjobsuk.com/documents?edoc=3041) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.