# OLM Helpdesk Administrator > NHS job listing from Job Clerk for Northumbria Healthcare NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/olm-helpdesk-administrator/525ae053-738f-4490-aab9-c3bdb7ffd6dd - **Markdown:** https://www.jobclerk.com/job/olm-helpdesk-administrator/525ae053-738f-4490-aab9-c3bdb7ffd6dd.md ## Summary - **Status:** Live - **Employer:** Northumbria Healthcare NHS Foundation Trust - **Town:** North Shields - **Region:** North East and Yorkshire - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 Per annum - **Contract type:** Permanent - **Employment type:** Full time, Flexible working, 37.5 hours per week - **Closing date:** 2026-06-14T23:59:00.000Z - **Posted:** 2026-05-29T10:52:18.320Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Tyne_Wear/Newcastle_upon_Tyne/Northumbria_Healthcare_NHCT_Northumbria_Healthcare_NHS_Foundation_Trust/Administration/Administration-v8033732 - **Application URL:** https://apps.trac.jobs/job-advert/8033732?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.northumbria.nhs.uk ## Job Content ### Job overview To provide a comprehensive and high quality operational service to all Medical and Dental trainees and Host Training Trusts within Health Education North East (HENE). Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received. ### Main duties of the job To provide an effective and efficient administrative service to whole LET team including: Managing the incoming calls on the LET Recruitment Helpdesk and taking ownership of the Helpdesk system. To contribute to the delivery of LET plans and programmes as identified within key objectives. Assist LET team with administrative support on new starters, employee relations issues, recruitment and payroll tasks. Responsibility for data entry and clearance of new starters on the ESR system. Assisting on the maintenance of the HEENE TIS system to meet minimum dataset. Maintaining the LET E-Induction ESR information and assisting with development requirements. Taking responsibility for E-Induction queries from LET team, Training Trusts and Employees. Point of contact within the LET to provide support to learners regarding e-Learning queries. Provide ESR admin support to the OLM Administrator and the HR team. Maintaining self-development, in both professional and personal terms, along with personal/professional development of other HR staff General duties including, filing, photocopying, emails, telephone cover etc. Any other duties, including project work applicable at this level ### Detailed job description and main responsibilities Minimum 3 GCSE (or equivalent) Grade C or above or equivalent knowledge gained through work experience ITQ / ECDL or other recognised IT Qualification or equivalent knowledge gained through work experience The broad outline of knowledge, specialist skills and experience required for the post are outlined in the attached person specification. Experience in working in an office environment in telephone, email and customer services. Experience of use of ESR is desirable along with experience of NHS OLM processes ## Job Details To provide a comprehensive and high quality operational service to all Medical and Dental trainees and Host Training Trusts within Health Education North East (HENE). Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received. ## Job Description To provide an effective and efficient administrative service to whole LET team including: Managing the incoming calls on the LET Recruitment Helpdesk and taking ownership of the Helpdesk system. To contribute to the delivery of LET plans and programmes as identified within key objectives. Assist LET team with administrative support on new starters, employee relations issues, recruitment and payroll tasks. Responsibility for data entry and clearance of new starters on the ESR system. Assisting on the maintenance of the HEENE TIS system to meet minimum dataset. Maintaining the LET E-Induction ESR information and assisting with development requirements. Taking responsibility for E-Induction queries from LET team, Training Trusts and Employees. Point of contact within the LET to provide support to learners regarding e-Learning queries. Provide ESR admin support to the OLM Administrator and the HR team. Maintaining self-development, in both professional and personal terms, along with personal/professional development of other HR staff General duties including, filing, photocopying, emails, telephone cover etc. Any other duties, including project work applicable at this level ## Responsibilities Minimum 3 GCSE (or equivalent) Grade C or above or equivalent knowledge gained through work experience ITQ / ECDL or other recognised IT Qualification or equivalent knowledge gained through work experience The broad outline of knowledge, specialist skills and experience required for the post are outlined in the attached person specification. Experience in working in an office environment in telephone, email and customer services. Experience of use of ESR is desirable along with experience of NHS OLM processes ## Person Specification ### Qualifications **Essential** - Minimum 3 GCSE (or equivalent) Grade C or above or equivalent knowledge gained through work experience - ITQ / ECDL or other recognised IT Qualification or equivalent knowledge gained through work experience - The broad outline of knowledge, specialist skills and experience required for the post are outlined in the attached person specification. - Experience in working in an office environment in telephone, email and customer services. - Experience of use of ESR is desirable along with experience of NHS OLM processes. ## Documents - [trust compact (pdf, 515.6kb)](https://www.healthjobsuk.com/documents?edoc=3037) - [job description (pdf, 431.7kb)](https://www.healthjobsuk.com/documents?vdoc=10321459) - [guidance for applicants (pdf, 1.4mb)](https://www.healthjobsuk.com/documents?edoc=2867) - [northumbria privacy policy (pdf, 520.6kb)](https://www.healthjobsuk.com/documents?edoc=1899) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.