# Office Clerk

> NHS job listing from Job Clerk for Betsi Cadwaladr University Health Board.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/office-clerk/4dd61841-944c-4f6b-9768-2da799723b3d
- **Markdown:** https://www.jobclerk.com/job/office-clerk/4dd61841-944c-4f6b-9768-2da799723b3d.md

## Summary

- **Status:** Live
- **Employer:** Betsi Cadwaladr University Health Board
- **Location:** Glan Clwyd Hospital
- **Workplace type:** onsite
- **Profession:** Administrative and IT
- **Grade:** Band 2
- **Salary:** £26,300 per annum
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week (09:00 - 17:00 Mon - Fri)
- **Closing date:** 2026-08-26T22:59:00.000Z
- **Posted:** 2026-08-21T11:10:59.584Z
- **Source information URL:** https://www.healthjobsuk.com/job/Bodelwyddan/Betsi_Cadwaladr_University_Health_Board/Vascular_Surgery/Vascular_Surgery-v8234952
- **Application URL:** https://apps.trac.jobs/job-advert/8234952?ShowJobAdvert=&feedid=9002
- **Employer website:** https://bcuhb.nhs.wales

## Job Content

### Job overview

Working in a highly pressurised environment to provide a professional, efficient and effective administrative service for the Department. Using initiative in sometimes complex situations to ensure that patients are booked in line with local and national Access targets.

Work as part of a team, supporting other team members to deliver the Access targets and a patient focused booking service.

### Main duties of the job

- To obtain case notes for the Department on a timely basis from various locations on Glan Clwyd’s site, including the Medical Record’s Department.
- Organise clinic letters and distribute them to relevant GP surgeries.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

### Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

### Applicant requirements

Welsh language skills are desirable

## Person Specification

### Skills

**Essential**

- Proven communication skills
- Computer Literate
- Able to meet tight deadlines and able to prioritise workload
- Frequent and prolonged use of VDU's
- Frequent and prolonged use of telephones
- Excellent communication and organisational skills, with the ability to demonstrate initiative in response to demands of the workload

### Knowledge

**Essential**

- Awareness of local/National Waiting List Management Policy and knowledge of Waiting times
- Understanding of the reporting structure in terms of supervision

**Desirable**

- Understanding the aims and objectives of the Modernisation Agenda

### Experience

**Essential**

- Experience within an office environment involving customer service
- Knowledge of Data Protection Act
- Awareness of Patient Confidentiality

**Desirable**

- Ability to use a variety of computer databases.RADIS, TPATH, PAS and Microsoft office packages
- Previous medical records or hospital based clerical experience

### Qualifications

**Essential**

- Good standard of general education
- NVQ 2 or equivalent

**Desirable**

- Knowledge of WPAS/ Hospital administration systems

### Personal Qualities

**Essential**

- Ability to work as part of a multi-disciplinary team
- Excellent communication skills (written, verbal and telephone)
- Ability to remain calm when patients are aggressive and abusive
- Ability to overcome language and communication barriers
- Ability to work well in a highly pressurised target driven environment
- Ability to prioritise own work load, self motivated, diplomatic, calm and positive

## Documents

- [jdps - sdmp (doc, 219.5kb)](https://www.healthjobsuk.com/documents?vdoc=10545309)
- [welsh language matrix (pdf, 134.3kb)](https://www.healthjobsuk.com/documents?edoc=2220)
- [oh form - ig ffurflen (docx, 101.0kb)](https://www.healthjobsuk.com/documents?vdoc=10545254)
- [values and behaviour framework (pdf, 2.0mb)](https://www.healthjobsuk.com/documents?edoc=2937)
- [nhs north wales - the right choice (pdf, 3.6mb)](https://www.healthjobsuk.com/documents?edoc=2075)
- [nwssp recruitment services privacy notice (pdf, 808.3kb)](https://www.healthjobsuk.com/documents?edoc=1632)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.