# Non-Emergency Patient Transport Services Operations Manager > NHS job listing from Job Clerk for West Midlands Ambulance Service University NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/non-emergency-patient-transport-services-operations-manager/5d0ff5ef-d270-44d0-b317-c1ade14221b2 - **Markdown:** https://www.jobclerk.com/job/non-emergency-patient-transport-services-operations-manager/5d0ff5ef-d270-44d0-b317-c1ade14221b2.md ## Summary - **Status:** Archived / closed - **Employer:** West Midlands Ambulance Service University NHS Foundation Trust - **Location:** Integrated Urgent Care Centre - **Profession:** Operations manager - **Grade:** Band 7 - **Salary:** £46,148 to £52,809 - **Contract type:** Permanent - **Employment type:** Full-time Full-time - **Closing date:** 2025-02-03T23:59:00.000Z - **Posted:** 2025-01-23T11:41:09.607Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/C9217-239-24-25?employerCode=C9217 - **Employer website:** https://www.wmas.nhs.uk ## Job Content ### Job summary An exciting opportunity has become available for an Operations Manager to join our Non-Emergency Patient Transport Services contract for our Cheshire Contract based in Ellesmere Port. The post holder will exercise management of all aspects of Non-Emergency Patient Transport Service provision within the contract provides 24-hours 7 days a week service, covering the geographical area of the contract You will beresponsible for the provision and retention of high quality efficient and cost-effective transport service to Hospitals and departments within the contract. you will be managed remotely and have significant discretion to work within set parameters. Please refer to the job description & person specification for a full list of duties ### Main duties of the job West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed. Each person plays a vital part to ensuring our organisation meets the differing needs of our communities ultimately enabling us to save lives. We acknowledge that a workforce that reflects the communities that it serves provide better patient care and we are therefore looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference to our patients. We are committed to diversity and inclusivity at all levels. We are proud to have maintained Disability Confident Leader status and as part of our commitments to this we guarantee to invite all applicants who meet the essential criteria for a role to attend assessment or interview. If you have a disability or learning difficulty, and prefer to disclose it, please feel free to do so in your application. You can also contact the Recruitment Team via email at recruitment@wmas.nhs.uk if you wish to have a confidential discussion. We use this information, with your permission, to ensure you are fully supported during the recruitment process. The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers. ### Job responsibilities If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check. The cost of £55.76 for an enhanced check is payable to our online provider at the time that the DBS application is submitted. Upon receipt of your DBS you will then be required to sign up to the DBS online update service. We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) regularly as contact is usually made via this method. We are proud to offer flexible working options to support our colleagues to have a greater choice in when, where and how they work. During your interview we will explore this with you and discuss your individual needs and how this could be facilitated for this role to benefit patient experience, service delivery and the work-life balance of colleagues. ## Person Specification ### Experience **Essential** - Significant and proven Operational and staff management experience - Experience of dealing with complaints, disciplinary hearings and staff side issues - Knowledge of emergency and contingency planning and risk management. - Understanding of Ambulance Service targets. - Significant ambulance Service experience in both the Control Centre and as part of a non-urgent operational crew. - Supervisor / Management Experience ### Qualifications **Essential** - Good standard of general education - Degree or equivalent experience - Equivalent to a Masters in a management subject - Obtained or working toward General Management qualification - Trained in PTS Control Systems ### Skills and Knowledge **Essential** - Leadership Skills - Ability to persuade and influence with effective verbal & written communication skills; - Able to motivate others - Analytical skills, ability to interpret complex data and make appropriate decisions based on statistical analysis - Ability to write reports and present complex ideas and information to disparate groups including staff - Ability to challenge and Manage staff groups as and when required - Team player, ability to contribute to business agenda - Work closely with staff, understanding their individual motivations - Ability to motivate, performance manage and develop teams and individuals - Advanced IT and keyboard skills equivalent to RSA level 2/3 ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references.