# Non Emergency Patient Transport Service (NEPTS) Call Taker > NHS job listing from Job Clerk for Welsh Ambulance Service NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/non-emergency-patient-transport-service-nepts-call-taker/7b8928c2-537f-4715-8f51-79033e6d7da2 - **Markdown:** https://www.jobclerk.com/job/non-emergency-patient-transport-service-nepts-call-taker/7b8928c2-537f-4715-8f51-79033e6d7da2.md ## Summary - **Status:** Live - **Employer:** Welsh Ambulance Service NHS Trust - **Location:** Headquarters, Beacon House - **Workplace type:** onsite - **Profession:** Ambulance and emergency care - **Grade:** Band 2 - **Salary:** £26,300 per annum, pro rata - **Contract type:** Permanent: Monday - Friday 08:00 - 18:00 - 37.5 hours - **Employment type:** Full time, Part time, 37.5 hours per week (Monday - Friday 08:00 - 18:00) - **Closing date:** 2026-10-11T22:59:00.000Z - **Posted:** 2026-09-25T09:40:34.154Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Denbighshire/Cwmbran/Welsh_Ambulance_Service_University_NHS_Trust/Service_Delivery/Service_Delivery-v8167937 - **Application URL:** https://apps.trac.jobs/job-advert/8167937?ShowJobAdvert=&feedid=9002 - **Employer website:** https://ambulance.nhs.wales ## Job Content ### Job overview The ability to converse in both English and Welsh is highly desirable for this role. The Non-Emergency Patient Transport Service is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance Service in Wales. The successful applicants will have a can do attitude, demonstrate that they have worked as part of a team, possess excellent communication and active listening skills, ideally have experience in working in a customer focused environment. We currently have permanent contracts for 37.5 hrs per week in our NET Centre site in Cwmbran. The successful candidates will be expected to work to cover any hours between 0800-1800 weekdays on a rota basis to match the service demands. The ability to speak Welsh is highly desirable for this post; English and/or Welsh speakers are equally welcome to apply. ### Main duties of the job The successful post holder will be required to work within a team dealing with all telephone enquiries from patients and hospitals for all issues associated with Non-emergency ambulance transport this includes, processing telephone calls from members of the public and hospital staff requesting non-urgent ambulance transport, working through an established criteria staff will assess the most appropriate method of transport for patients, and then accurately process this request accordingly utilising the Trusts databases. Duties also include checking systems to see if transport has been booked, inputting requests, identifying arrival times of transport on the day of journey, and providing support to the planning and day control teams within the NEPTS department. The position involves inputting details speedily and accurately onto a computer system; therefore excellent keyboard skills are essential. The successful applicant should be competent when undertaking given tasks, have good interpersonal skills, be educated to a good educational standard and possess typing and I.T. skills. A good knowledge of the geographical areas of all Wales would be advantageous and the ability to converse in the Welsh Language is essential for these posts. ### Detailed job description and main responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. ### Applicant requirements Welsh language skills are desirable ## Person Specification ### Experience **Essential** - Meets all essential criteria as per attached job description/person specification **Desirable** - Previous experience in an administrative role in the NHS or similar organisation ### Qualifications **Essential** - A good standard of education at GCSE level or equivalent experience - Possesses good typing and I.T. skills **Desirable** - The ability to communicate in Welsh ### Abilities and skills **Essential** - Meets all essential criteria as per attached job description/person specification - General keyboard skills **Desirable** - Good interpersonal and communication skills, able to establish effective working relations with internal and external contacts - The post also requires excellent communication skills - Good Map reading skills and area knowledge ## Documents - [jd - sd (pdf, 392.4kb)](https://www.healthjobsuk.com/documents?vdoc=10469717) - [ps - mp (pdf, 688.3kb)](https://www.healthjobsuk.com/documents?vdoc=10469718) - [ceo letter (pdf, 344.6kb)](https://www.healthjobsuk.com/documents?edoc=915) - [our wast way (pdf, 438.9kb)](https://www.healthjobsuk.com/documents?edoc=3103) - [ceo - cymraeg (pdf, 344.6kb)](https://www.healthjobsuk.com/documents?edoc=1976) - [ein ffordd wast (pdf, 527.9kb)](https://www.healthjobsuk.com/documents?edoc=3104) - [oh form - ig ffurflen (docx, 102.9kb)](https://www.healthjobsuk.com/documents?vdoc=10618082) - [nwssp recruitment services privacy notice (pdf, 704.3kb)](https://www.healthjobsuk.com/documents?edoc=1635) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.