# NHS Customer Service & Admin Apprentice > NHS job listing from Job Clerk for University Hospital Southampton NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/nhs-customer-service-and-admin-apprentice/48fbbfe9-31c6-4610-a34f-a70614ad18b3 - **Markdown:** https://www.jobclerk.com/job/nhs-customer-service-and-admin-apprentice/48fbbfe9-31c6-4610-a34f-a70614ad18b3.md ## Summary - **Status:** Live - **Employer:** University Hospital Southampton NHS Foundation Trust - **Town:** Southampton - **Region:** South East - **Country:** England - **Profession:** Administrative and IT - **Salary:** £24,852 Per annum - Pro rata - **Contract type:** Permanent - **Employment type:** Full time, Part time, 37.5 hours per week - **Closing date:** 2026-08-31T23:59:00.000Z - **Posted:** 2026-08-03T00:03:53.240Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Hampshire/Southampton/University_Hospital_Southampton_NHS_Foundation_Trust/Outpatient_Administration_Centre/Outpatient_Administration_Centre-v8198246 - **Application URL:** https://apps.trac.jobs/job-advert/8198246?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.uhs.nhs.uk ## Job Content ### Job overview University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role. ### Main duties of the job We are looking for three enthusiastic Customer Service & Administration Apprentices to join the Outpatient Administration Centre (OAC) at University Hospital Southampton. The OAC is a busy and supportive team at the heart of outpatient services, providing administrative and reception support to clinical teams across University Hospital Southampton, Princess Anne Hospital and Royal South Hants Hospital. This apprenticeship offers excellent training and development opportunities, allowing you to gain valuable NHS experience while working towards a Level 2 Customer Service Practitioner Apprenticeship. During the programme, you will develop skills in: Customer service and patient experience Communication and interpersonal skills Personal organisation and self-development Teamworking and collaboration If you are motivated, eager to learn and looking to start a career in the NHS, we'd love to hear from you. ### Detailed job description and main responsibilities Join our busy Outpatient Administration Centre and play an important role in supporting patients across the Trust. As part of your apprenticeship, you will gain valuable administration and customer service experience while working towards a recognised qualification. In this role, you will: Help patients by telephone, email and in person. Book, reschedule and cancel outpatient appointments. Support reception services and assist with patient enquiries. Provide administrative support to outpatient clinics. Work closely with colleagues to ensure patients receive an efficient service. We're looking for someone who: Has excellent communication. Is organised and able to manage a varied workload. Has good attention to detail and accuracy. Is confident using IT systems, including Microsoft Office. Is eager to learn, develop and complete an apprenticeship qualification. You do not need previous administration experience, although experience in a customer-facing or professional environment would be beneficial. To be eligible, you must have GCSE English and Maths at Grade 4/C or above (or equivalent). You will receive paid off-the-job training as part of your apprenticeship programme. This is an excellent opportunity to start a career in NHS administration while making a real difference to patients. To arrange an informal chat about this opportunity please contact either David Navarro-Montes -david.navarro-montes@uhs.nhs.uk, Angela Cousins - angela.cousins@uhs.nhs.uk Sandy McCarthy - sandy.mccarthy@uhs.nhs.uk ## Person Specification ### Trust Values **Essential** - Patient First - Working Together - Always Improving ### Qualifications, knowledge and experience **Essential** - Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard - NVQ 2 diploma or equivalent experience - Experience of working in a customer led environment - Competent in the use of Microsoft Office packages - Evidence of computer literacy **Desirable** - Courses/further study attended to demonstrate evidence of personal development - Proficient in the use of hospital computerised patient systems - Call handling experience - Experience of working shifts. ## Documents - [job description & person specification (pdf, 296.4kb)](https://www.healthjobsuk.com/documents?vdoc=10503792) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.