# NHS 111 Mental health Option Call Operator > NHS job listing from Job Clerk for Sussex Partnership NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/nhs-111-mental-health-option-call-operator/a5694eff-ad15-4391-b0dd-143d4402e890 - **Markdown:** https://www.jobclerk.com/job/nhs-111-mental-health-option-call-operator/a5694eff-ad15-4391-b0dd-143d4402e890.md ## Summary - **Status:** Live - **Employer:** Sussex Partnership NHS Foundation Trust - **Town:** Worthing - **Region:** South East - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 pa / pro rata for part time - **Contract type:** Permanent - **Employment type:** Full time, Part time, Flexible working, 37.5 hours per week - **Closing date:** 2026-06-21T23:59:00.000Z - **Posted:** 2026-06-05T09:51:31.708Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/West_Sussex/Worthing/Sussex_Partnership_NHS_Foundation_Trust/Mental_Health/Mental_Health-v8061651 - **Application URL:** https://apps.trac.jobs/job-advert/8061651?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.sussexpartnership.nhs.uk ## Job Content ### Job overview We are the NHS 111/Select the Mental Health Option  service. The service is a 24/7 mental health crisis line for anyone who may be in crisis and in urgent need of help with their mental health. We are an ageless service operating 24 hours a day, 7 days a week. The shifts are  Early 7-3pm, Late 1-9pm Night 20.45-07.15, the success applicant will be required to work a mixture of all shifts. We are currently recruiting for a  NHS 111/Select the Mental Health Option  Call Operator Operator to join our busy team. You will be joining a friendly, supportive and dedicated team of Clinicians and Call Operators responding to Sussex-wide callers who require support for their own or others Mental Health difficulties. All work is telephone based at our offices in Worthing. ### Main duties of the job As an NHS 111/Select the Mental Health Option  Call Operator you will be trained in a specific triage tool, to be utilised alongside your existing skills, to support callers and where necessary escalate to a clinician or signpost to services across Sussex. We place a large focus on staff training, including a bespoke induction and plenty of on-going in-house training. You will benefit from a full and robust supervision package, with ample opportunities for group reflection, development and mentoring. There is no appointment system so the work is fast-paced and varied. ### Detailed job description and main responsibilities To be successful in this role you will share our passion, desire and empathetic approach to supporting people of all ages with complex mental health needs, who are often experiencing crisis. Requirements: - Excellent interpersonal and communication skills - Competent IT skills - Experience of working with people with Mental Health needs - Comfortable working in a fast-paced and varied and demanding role - Ability to work flexible hours; to include evenings, weekends and nights - Able to work autonomously - Ability to travel and work from an office base in Sussex Flexibility with working patterns to include some weekend and evening work is essential. This does bring with it increased rates of pay for unsocial hours as set out under the Agenda for Change (AfC) guidelines. See attached Job Description and Person Specification for full details. ## Job Details We are the NHS 111/Select the Mental Health Option service. The service is a 24/7 mental health crisis line for anyone who may be in crisis and in urgent need of help with their mental health. We are an ageless service operating 24 hours a day, 7 days a week. The shifts are Early 7-3pm, Late 1-9pm Night 20.45-07.15, the success applicant will be required to work a mixture of all shifts. We are currently recruiting for a NHS 111/Select the Mental Health Option Call Operator Operator to join our busy team. You will be joining a friendly, supportive and dedicated team of Clinicians and Call Operators responding to Sussex-wide callers who require support for their own or others Mental Health difficulties. All work is telephone based at our offices in Worthing. ## Job Description As an NHS 111/Select the Mental Health Option Call Operator you will be trained in a specific triage tool, to be utilised alongside your existing skills, to support callers and where necessary escalate to a clinician or signpost to services across Sussex. We place a large focus on staff training, including a bespoke induction and plenty of on-going in-house training. You will benefit from a full and robust supervision package, with ample opportunities for group reflection, development and mentoring. There is no appointment system so the work is fast-paced and varied. ## Responsibilities To be successful in this role you will share our passion, desire and empathetic approach to supporting people of all ages with complex mental health needs, who are often experiencing crisis. Requirements: Excellent interpersonal and communication skills Competent IT skills Experience of working with people with Mental Health needs Comfortable working in a fast-paced and varied and demanding role Ability to work flexible hours; to include evenings, weekends and nights Able to work autonomously Ability to travel and work from an office base in Sussex Flexibility with working patterns to include some weekend and evening work is essential. This does bring with it increased rates of pay for unsocial hours as set out under the Agenda for Change (AfC) guidelines. See attached Job Description and Person Specification for full details. ## Person Specification ### Knowledge/Experience **Essential** - Demonstrate current experience of working with people with mental health problems - Working knowledge of mental health policies and procedures - Demonstrate experience and understanding of risk management in Mental Health - Child and Adult safe guarding procedures - Change management skills and ability to organise and prioritise their workload - Demonstrate ability to enhance care through evidence based knowledge - Demonstrate professional development relevant to the specific care group **Desirable** - Additional training in Mental Health ## Documents - [privacy notice (pdf, 127.7kb)](https://www.healthjobsuk.com/documents?edoc=2254) - [smhl operator jd and person spec (pdf, 664.3kb)](https://www.healthjobsuk.com/documents?vdoc=10351978) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.