# NHS 111 Health Advisor > NHS job listing from Job Clerk for Dorset Healthcare University NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/nhs-111-health-advisor/67a0e1cb-6e40-492e-9faf-bd3e77f6ad74 - **Markdown:** https://www.jobclerk.com/job/nhs-111-health-advisor/67a0e1cb-6e40-492e-9faf-bd3e77f6ad74.md ## Summary - **Status:** Live - **Employer:** Dorset Healthcare University NHS Foundation Trust - **Town:** Poole - **Region:** South West - **Country:** England - **Profession:** Manager and corporate - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 p.a. pro rata for part time - **Contract type:** Permanent - **Employment type:** Full time, Part time, 37.5 hours per week (Full time 37.5 hours - part time hours also available) - **Closing date:** 2026-06-09T23:59:00.000Z - **Posted:** 2026-05-26T14:10:24.423Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Dorset/Ferndown/Dorset_HealthCare_University_NHS_Foundation_Trust/Healthcare_Advice_Assistance/Healthcare_Advice_Assistance-v8037122 - **Application URL:** https://apps.trac.jobs/job-advert/8037122?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.dorsethealthcare.nhs.uk ## Job Content ### Job overview Are you a resilient individual who thrives in a busy customer or patient focused environment? This is your chance to come and join us as a Health Advisor for NHS 111. You will have a great opportunity to make a real difference by working for an organisation dedicated to delivering a responsive service to people across the Dorset community requiring healthcare advice and assistance. Our Health Advisors are the very first point of contact for all who use the 111 service. Joining us in this role, you will find a busy, friendly environment of likeminded people, dedicated to providing excellent patient care. You will be fully supported with structured training at our Hub in St Leonards. We offer a variety of rotas to suit your lifestyle- please see attached documents for rota examples. Availability of rotas changes dependent on the needs of the service, the exact rotas available will be discussed at interview. We are passionate about the support and training we provide; you will have a period of supervised practise with our supportive team. Training course information Full time course : 37.5 hours per week - 4 weeks  (17/08 – 14/09 inclusive) - Mon - Fri  9.00-17.00 Part time course : 23.5 hours per week - 6 weeks (17/08 – 28/09 inclusive) - Mon - Fri  9.30 -14.30 No training on Monday 31st August. Please note: 100% attendance at all training is a requirement of the role. Your start date will be agreed after all pre-employment checks are confirmed as complete by HR services. ### Main duties of the job Interviews will be held week starting 15th June and will include a face to face interview  and an assessment. We are not able to offer virtual interviews, if you have a disability or health condition, we will be happy to discuss reasonable adjustments. You must have demonstrable skills in written and spoken English, adequate to carry out the role effectively and a passion for providing excellent customer service. You do not need to have worked in healthcare before but have good communication skills as a Health Advisor. Receive telephone calls and other contacts from members of the public and healthcare professionals requiring assistance and information. Handle all calls and contacts courteously, efficiently and in a way that best meets the immediate needs of the patient. Have excellent telephony and IT skills and be able to record all information accurately and take appropriate action where required. Always maintain the integrity and confidentiality of all patient and Trust information. Participate in all audit and quality of service improvement processes. Undertake other reasonable duties as required by the Clinical Hub Manager. Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful. ### Detailed job description and main responsibilities For the main duties and responsibilities for this role please read the attached job description and person specification.  When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post. We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidate’s individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety.  If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application. As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact \[email protected\] ## Job Details Are you a resilient individual who thrives in a busy customer or patient focused environment? This is your chance to come and join us as a Health Advisor for NHS 111. You will have a great opportunity to make a real difference by working for an organisation dedicated to delivering a responsive service to people across the Dorset community requiring healthcare advice and assistance. Our Health Advisors are the very first point of contact for all who use the 111 service. Joining us in this role, you will find a busy, friendly environment of likeminded people, dedicated to providing excellent patient care. You will be fully supported with structured training at our Hub in St Leonards. We offer a variety of rotas to suit your lifestyle- please see attached documents for rota examples. Availability of rotas changes dependent on the needs of the service, the exact rotas available will be discussed at interview. We are passionate about the support and training we provide; you will have a period of supervised practise with our supportive team. Training course information Full time course : 37.5 hours per week 4 weeks (17/08 – 14/09 inclusive) Mon - Fri 9.00-17.00 Part time course : 23.5 hours per week 6 weeks (17/08 – 28/09 inclusive) Mon - Fri 9.30 -14.30 No training on Monday 31st August. Please note: 100% attendance at all training is a requirement of the role. Your start date will be agreed after all pre-employment checks are confirmed as complete by HR services. ## Job Description Interviews will be held week starting 15th June and will include a face to face interview and an assessment. We are not able to offer virtual interviews, if you have a disability or health condition, we will be happy to discuss reasonable adjustments. You must have demonstrable skills in written and spoken English, adequate to carry out the role effectively and a passion for providing excellent customer service. You do not need to have worked in healthcare before but have good communication skills as a Health Advisor. Receive telephone calls and other contacts from members of the public and healthcare professionals requiring assistance and information. Handle all calls and contacts courteously, efficiently and in a way that best meets the immediate needs of the patient. Have excellent telephony and IT skills and be able to record all information accurately and take appropriate action where required. Always maintain the integrity and confidentiality of all patient and Trust information. Participate in all audit and quality of service improvement processes. Undertake other reasonable duties as required by the Clinical Hub Manager. Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful. ## Responsibilities For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post. We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidate’s individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application. As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact \[email protected\] ## Person Specification ### Experience **Essential** - Experience with dealing with the General Public. - Experience using a telephone as a regular means of communication in a work environment - Ability to work to defined policy, procedures, practice and instructions. **Desirable** - Experience in working in the voluntary or health sector. ### Skills, knowledge, ability **Essential** - Word Processing and IT skills - Ability to work as part of a team ### Knowledge skills & training **Essential** - Demonstrable skills in written English, adequate to enable the post holder to carry out the role effectively **Desirable** - Pathways trained, or working towards (must also be able to meet minimum threshold of 200 calls per month, required to maintain proficiency in Pathways) - Knowledge of First Aid - Basic knowledge of anatomy ### Personal Qualities / Aptitudes **Essential** - Good quality application - complete, legible, good spelling and grammar - Ability to attend and successfully complete required training - Committed to high quality patient care and patient experience - Able to ensure care of own health and wellbeing to promote improvements to physical and emotional wellbeing - Demonstrates a positive and flexible approach in line with the changing nature of the trust service delivery model - Committed to the values based principles of high quality patient care to include; compassion; care; competence; communication; courage and commitment in all aspects of service delivery ## Documents - [jd & ps (pdf, 644.6kb)](https://www.healthjobsuk.com/documents?vdoc=10325281) - [example rotas (pdf, 408.6kb)](https://www.healthjobsuk.com/documents?vdoc=10325282) - [dbs information (pdf, 22.9kb)](https://www.healthjobsuk.com/documents?edoc=2340) - [staff benefits leaflet (pdf, 316.1kb)](https://www.healthjobsuk.com/documents?edoc=695) - [pay scales from 1 april 2025 (pdf, 44.6kb)](https://www.healthjobsuk.com/documents?edoc=1941) - [applications recruitment flowchart (pdf, 434.1kb)](https://www.healthjobsuk.com/documents?edoc=866) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.