# New Enquiry Advisor - Part Time

> NHS job listing from Job Clerk for The Hospital of St John and St Elizabeth.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/new-enquiry-advisor-part-time/58bb7bd4-ccda-4cab-886a-3a94d2b1e4e7
- **Markdown:** https://www.jobclerk.com/job/new-enquiry-advisor-part-time/58bb7bd4-ccda-4cab-886a-3a94d2b1e4e7.md

## Summary

- **Status:** Live
- **Employer:** The Hospital of St John and St Elizabeth
- **Location:** 60 Grove End Road, St John’s Wood, London, NW8 9NH, United Kingdom
- **Workplace type:** onsite
- **Profession:** Advisor
- **Salary:** Negotiable
- **Contract type:** Permanent
- **Employment type:** Part-time
- **Closing date:** 2026-11-02T23:59:59.999Z
- **Posted:** 2026-10-21T12:20:35.190Z
- **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/B0263-26-0473
- **Application URL:** https://www.jobs.nhs.uk/candidate/application/B0263-26-0473/pre-application-questions-pause?referrer=jobadvert&ref=B0263-26-0473
- **Employer website:** https://www.hje.org.uk/

## Job Content

### Job summary

Compassion. Commitment. Charity. Caring. These arent just words at St. John & St. Elizabeth Hospital they are the values that shape every patient experience, every staff interaction, and the care we provide.

### Main duties of the job

As one of the UKs leading independent charitable private hospitals, our profits go directly towards funding our on-site hospice. This purpose guides us and now were looking for someone equally inspired to join us as our New Enquiry Advisor.

### About us

Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our luxury private Hospital has an international reputation for providing the highest quality of care to patients and is unique in that all profits fund our onsite Hospice, St Johns.

### Details

- Date posted: 21 October 2026
- Pay scheme: Other
- Salary: Depending on experience
- Contract: Permanent
- Working pattern: Part-time
- Reference number: B0263-26-0473
- Job locations: 60 Grove End Road, St John’s Wood, London, NW8 9NH, United Kingdom

### Job responsibilities

We are seeking a dynamic, motivated, passionate Advisor to join our New Enquiry Team the first point of contact for patients, insurers and other referrers. This is a pivotal role which will be focused on:

- Applicants should be available on Saturdays, Mondays and Tuesdays.
- Handling inbound and outbound calls from patients, insurers, and GP practices.
- Ensuring prompt, compassionate, and efficient responses to enquiries, turning leads into bookings.
- Following up on all warm leads to a conclusion with the aim to convert as many opportunities to bookings
- Aiming to achieve agreed KPIs and conversion rates, identifying booking barriers, and ensuring streamlined patient journeys
- Helping to create self-pay quotes
- Building relationships with consultants and their offices

## Person Specification

### Experience

**Desirable**

- Proven experience within a sales-focused call centre team, ideally within healthcare or a service-led industry.
- A compassionate and driven individual who is looking to achieve and exceed chosen KPI's
- A self-starter who is proactive, solutions-oriented, and innovative.
- Excellent interpersonal skills and the emotional intelligence to work within a compassionate, patient-first environment.

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.