# NEPTS Control Team Leader - South East

> NHS job listing from Job Clerk for Welsh Ambulance Service NHS Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/nepts-control-team-leader-south-east/155cadd2-9dfc-47fd-a833-e5cc026732fd
- **Markdown:** https://www.jobclerk.com/job/nepts-control-team-leader-south-east/155cadd2-9dfc-47fd-a833-e5cc026732fd.md

## Summary

- **Status:** Live
- **Employer:** Welsh Ambulance Service NHS Trust
- **Location:** Cwmbran
- **Profession:** Manager and corporate
- **Grade:** Band 4
- **Salary:** £28819.00 to £31626.00
- **Contract type:** Permanent
- **Employment type:** Full time - 37.5 hours per week (Shift Patterns - (to be negotiated with successful applicant))
- **Closing date:** 2026-09-07T22:59:00.000Z
- **Posted:** 2026-07-31T12:27:29.219Z
- **Source information URL:** https://www.healthjobsuk.com/job/-v8198578
- **Application URL:** https://apps.trac.jobs/job-advert/8198578?ShowJobAdvert=&feedid=9002
- **Employer website:** https://ambulance.nhs.wales

## Job Content

### Job overview

The post will give you the opportunity to work within and lead an extremely busy and challenging, focussed, supportive team led environment, where issues and challenges need to be dealt with in a calm and efficient manner, co-ordinating and problem solving on a daily basis makes the post both demanding and interesting.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

### Main duties of the job

The Non Emergency Patient Care Service (NEPTS) is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance Service in Wales.

We currently have a full time, permanent position as Team Leader in south East NEPTS Control.

The post holder will need to work to specific deadlines, allocate additional or late transport requests quickly and efficiently, whilst demonstrating effective utilisation of available resources.

The role includes updating the scheduled work to include processing on the day amendments and reallocation of patients when required.

The successful candidates will ideally have a good geographical knowledge of the South Wales area.

Applicants will be expected to have a good educational standard, and possess good typing and I.T. skills, and ideally be able to demonstrate experience of working in a busy and demanding environment must have a can do attitude.

### Detailed job description and main responsibilities

The successful candidates will be responsible for the supervision of the NEPTS Control room. The NEPTS Control room is responsible for advance and on the day scheduling for all non emergency patient journeys within a specific geographical area with a high number of patient journeys per area per day, therefore good organisational skills are essential.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

### Applicant requirements

Welsh language skills are desirable

## Person Specification

### Other

**Essential**

- Ability to travel across Trust sites

### Values

**Essential**

- Able to demonstrate Trust values and behaviours

### Aptitude and Abilities

**Essential**

- Ability to develop proactive working relationship, communicating effectively with internal and external stakeholders
- Contribute to improvements within the Control Room environment
- Ability to communicate complex and highly sensitive information to patients and relatives using empathy and reassurance, gain co-operation where required and overcome barriers to understanding.
- Able to build positive relationship with business partners and work collaboratively

**Desirable**

- Experienced in time management and history of successfully meeting deadlines

### Qualifications and/or Knowledge

**Essential**

- ILM Level 4 or NVQ level 4 Management Qualification, or ability to demonstrate knowledge of management.

**Desirable**

- Cleric Qualified with experience of working within NEPTS JCC/NET Centre / Liaison.
- Experience of developing and delivering training.
- Knowledge of NHS Putting Things Right (PTR) process.

## Documents

- [ceo letter (pdf, 344.6kb)](https://www.healthjobsuk.com/documents?edoc=915)
- [jdps english (pdf, 752.5kb)](https://www.healthjobsuk.com/documents?vdoc=10504137)
- [sdmp cymraeg (pdf, 776.3kb)](https://www.healthjobsuk.com/documents?vdoc=10504138)
- [ceo - cymraeg (pdf, 344.6kb)](https://www.healthjobsuk.com/documents?edoc=1976)
- [wast behaviour pack (pdf, 235.8kb)](https://www.healthjobsuk.com/documents?edoc=2728)
- [oh form - ig ffurflen (pdf, 640.5kb)](https://www.healthjobsuk.com/documents?vdoc=10504139)
- [nwssp recruitment services privacy notice (pdf, 704.3kb)](https://www.healthjobsuk.com/documents?edoc=1635)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.