# MSK Administrator (Patient Care Advisor) > NHS job listing from Job Clerk for Sussex Community NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/msk-administrator-patient-care-advisor/3e5e33d2-42d8-4b0d-8f2f-dab49fc37737 - **Markdown:** https://www.jobclerk.com/job/msk-administrator-patient-care-advisor/3e5e33d2-42d8-4b0d-8f2f-dab49fc37737.md ## Summary - **Status:** Live - **Employer:** Sussex Community NHS Foundation Trust - **Location:** Crawley - **Workplace type:** onsite - **Profession:** Administrator - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum pro rata - **Contract type:** Permanent - **Employment type:** Full time, Part time, 37.5 hours per week (Working hours are generally 0800-1600 or 0900-1700) - **Closing date:** 2026-09-13T22:59:00.000Z - **Posted:** 2026-09-01T09:53:31.774Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/East_Sussex/Crawley/Sussex_Community_NHS_Foundation_Trust/Administration/Administration-v8264635 - **Application URL:** https://apps.trac.jobs/job-advert/8264635?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.sussexcommunity.nhs.uk ## Job Content ### Job overview MSK Administrator (Patient Care Advisor) Could you be the first voice a patient hears? Our Sussex MSK Health team are looking for brilliant administrators who can ensure good care happens for patients. We call our administrators Patient Care Advisors (PCAs for short). Patient Care Advisors are an invaluable part of the Sussex MSK Health service. The service helps people who are experiencing MSK (aka musculoskeletal, muscle and bone) conditions, stewarding patients through options for their care and providing support for those who need assessment, diagnosis, and treatment. All people across Brighton & Hove and West Sussex with a musculoskeletal condition are referred to our service. We want to make a person’s care as straightforward as possible, by providing one point of contact as close to their home as we can. Please note: Due to recent changes in UK immigration and visa rules, this role is unlikely to be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role. ### Main duties of the job This is a full-time post (37.5 hours per week) with the standard working day as 08:00-16:00 or 09:00-17:00. However, we will consider requests for part-time working from suitable candidates. Main duties of the Job - Patient Care Advisors are the first point of contact for our patients. This means they handle patient data every single day and work within small teams, making sure the people we see experience seamless care. - Communication is a key part of this role, and the successful candidate will spend most of their time covering telephone and reception duties. - The role will be based in the Physiotherapy Department in Crawley Hospital, but will include the expectation to cover reception duties in the Physiotherpy Department in Horsham Hospital on a regular basis. The successful candidate will be employed by Sussex Community NHS Foundation Trust but will work within the Sussex MSK Health Partnership service. ### Detailed job description and main responsibilities Sussex MSK Health is a service which we deliver with our partner Here. We have been doing this since 2014 for communities in the central part of Sussex: Brighton and Hove, Mid-Sussex and Horsham and Crawley. For further information, please visit www.sussexmskpartnershipcentral.co.uk Please see attached the detailed Job Description and Person Specification ## Person Specification ### Skills **Essential** - Effective communication, both face to face and on the telephone with a range of people in a range of situations - Excellent telephone manner and managing calls in a professional way - Good listening skills with an ability to maintain focus, recognise possible distractions and ignore/deal with them - Able to plan and organise own work effectively to achieve key service performance indicators and meet deadlines - Thorough approach to recording accurate information and data entry ### Qualifications **Essential** - Educated to NVQ Level 3, Certificate of Higher Education and/or equivalent experience. ### Personal Qualities **Essential** - Proven record of good timekeeping and attendance - Able to show an understanding of issues relating to equal opportunities - Skillful handling of situations with consideration for others - Able and willing to work flexibly across locations ### Previous experience **Essential** - Experience In an administrative role - Experience of working with a professional team - Experience of customer care or similar service industry practices - Intermediate level use of Word, Excel and Outlook **Desirable** - Experience of complying with patient confidentiality (or similar) and data protection requirements - Experience of patient administration systems and/or appointment booking systems (or similar) - Experience of dealing with difficult conversations by telephone - Experience of principles of care e.g. first do no harm, and patient confidentiality ## Documents - [staff benefits brochure (pdf, 484.5kb)](https://www.healthjobsuk.com/documents?edoc=2262) - [easy read application form (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=2435) - [smskh pca person specification (pdf, 648.3kb)](https://www.healthjobsuk.com/documents?vdoc=10578848) - [smskh patient care advisor job description (pdf, 624.3kb)](https://www.healthjobsuk.com/documents?vdoc=10578847) - [about sussex community nhs foundation trust (pdf, 632.5kb)](https://www.healthjobsuk.com/documents?edoc=2743) - [guide to completing an online job application (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=3072) - [applicants guide to the use of generative ai in applications (pdf, 218.6kb)](https://www.healthjobsuk.com/documents?edoc=2971) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.