# Mortuary and Bereavement Officer > NHS job listing from Job Clerk for Cwm Taf Morgannwg University Health Board. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/mortuary-and-bereavement-officer/3f5cf947-7ee3-4809-b536-aa9f24cb6c7a - **Markdown:** https://www.jobclerk.com/job/mortuary-and-bereavement-officer/3f5cf947-7ee3-4809-b536-aa9f24cb6c7a.md ## Summary - **Status:** Live - **Employer:** Cwm Taf Morgannwg University Health Board - **Location:** Royal Glamorgan Hospital - **Workplace type:** onsite - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £26,813 - £27,890 per annum - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Plus participation in the out of hours on call rota as required) - **Closing date:** 2026-08-31T22:59:00.000Z - **Posted:** 2026-08-17T10:00:55.401Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Merthyr_Tydfil/Llantrisant/Cwm_Taf_Morgannwg_University_Health_Board/Pathology/Pathology-v8219197 - **Application URL:** https://apps.trac.jobs/job-advert/8219197?ShowJobAdvert=&feedid=9002 - **Employer website:** https://ctmuhb.nhs.wales ## Job Content ### Job overview An exciting opportunity has arisen within the Pathology Department at Cwm Taf Morgannwg for full time Mortuary and Bereavement support officers who will be trained to work across the health board sites. The post-holder will undertake a range of duties and contribute to the efficient and effective running of the mortuary service, working under their own initiative and prioritising their own workload to ensure the smooth running of a very busy service and become an integral member of the team The applicant should have a good standard of general education and excellent written and verbal communication skills. Applicants should be able to demonstrate an attention to detail and an ability to learn new tasks. They will need to have a sound knowledge of a range of Microsoft office packages. An understanding of customer care and meeting the needs of the general public is necessary for this position, therefore an excellent telephone and communication manner will need to be demonstrated. ### Main duties of the job Organise and co-ordinate the daily caseload to ensure that required tasks are undertaken and completed in a timely manner. Receive and release of bodies, ensuring that they meet quality standards of identification and documentation as defined in Standard Operating Procedures. Prepare and measure bodies. Prepare and lay out bodies in the viewing facility to be viewed by relatives, friends or police. Deal with telephone and other enquiries relating to the service both from inside and outside the UHB, dealing with queries efficiently and politely. Liaise with the Medical Examiner Service and doctors to ensure the completion of death certificates as required. Maintain high standards of hygiene within the mortuary and associated areas. Clean and disinfect equipment and report any problems to the departmental manager. Undertake assessment of infection risks on bodies received in the mortuary. Drive the mortuary’s private ambulance in accordance with the provision of the service. Ensure the secure keeping of the department’s private ambulance vehicle and fuel charge card. ### Detailed job description and main responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. This post is advertised as Welsh Desirable. Whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means being able to communicate in Welsh during routine clinical situations, such as welcoming patients, discussing straightforward aspects of their care and answering routine questions. If you’re comfortable holding everyday conversations in Welsh, we encourage you to apply. Your Welsh language skills will help us provide person-centred care and enable patients to receive services in their language of choice. Have a look at our ‘Croeso Candidate’ booklet below for more information. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Welsh language skills are desirable ## Person Specification ### Gall **Essential** - Excellent telephone and communication skills. - Good time management and organisational skills. - Must be able to drive as role requires post holder to drive private ambulance. - Ability to demonstrate compassion and empathy when dealing with the deceased and their relatives. - Good general literacy and numeracy skills. - Ability to work as part of a team and on own initiative with minimum supervision. **Desirable** - Welsh language speaking/listening skills at Level 3 or above ### Arall **Essential** - Ability to travel within geographical area in a timely manner. ### Knowledge **Essential** - Knowledge and understanding of death registration and statutory duties. - Knowledge and understanding of Medical Examiners Office. - Knowledge of the Human Tissue Authority (HTA) structures. - Knowledge of customs of other faiths and ethnic groups surrounding death. ### Experience **Essential** - Experience of working in the care of the deceased. - Proven record of excellent communication skills. **Desirable** - Proven record of working in the care of the deceased. - Experience record of working with distressed and bereaved clients. ### Gwerthoedd **Essential** - Ability to work independently as well as part of a team. - Ability to prioritise competing demands. ### Qualifications **Essential** - NVQ Level 2 in Customer Service or possess equivalent qualification or demonstrate skills, knowledge and experience to equivalency. ## Documents - [jdps english (pdf, 944.5kb)](https://www.healthjobsuk.com/documents?vdoc=10527494) - [sdmp cymraeg (pdf, 760.5kb)](https://www.healthjobsuk.com/documents?vdoc=10527495) - [oh form- ig ffurflen (pdf, 640.5kb)](https://www.healthjobsuk.com/documents?vdoc=10527496) - [welsh language guidance (pdf, 300.8kb)](https://www.healthjobsuk.com/documents?edoc=2974) - [guidance notes for applicants (pdf, 322.5kb)](https://www.healthjobsuk.com/documents?edoc=2845) - [ctmuhb staff benefits guide 2026 (pdf, 1.5mb)](https://www.healthjobsuk.com/documents?edoc=3057) - [ctmuhb staff benefits guide 2026 (pdf, 529.1kb)](https://www.healthjobsuk.com/documents?edoc=3058) - [nwssp recruitment services privacy notice (pdf, 404.2kb)](https://www.healthjobsuk.com/documents?edoc=1634) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.