# Mobile Receptionist/Care Navigator

> NHS job listing from Job Clerk for Ridgacre Medical Centres.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/mobile-receptionistcare-navigator/f7050f9d-10c8-419c-b5fd-1f27093c55a6
- **Markdown:** https://www.jobclerk.com/job/mobile-receptionistcare-navigator/f7050f9d-10c8-419c-b5fd-1f27093c55a6.md

## Summary

- **Status:** Live
- **Employer:** Ridgacre Medical Centres
- **Location:** Ridgacre House Surgery; The Nechells Practice
- **Workplace type:** onsite
- **Profession:** Administrative and IT
- **Salary:** Negotiable
- **Contract type:** Permanent
- **Employment type:** Part-time
- **Closing date:** 2026-09-15T23:59:00.000Z
- **Posted:** 2026-08-19T08:35:25.547Z
- **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/A5266-26-0003
- **Application URL:** https://www.jobs.nhs.uk/candidate/application/A5266-26-0003/pre-application-questions-pause?referrer=jobadvert&ref=A5266-26-0003
- **Employer website:** https://rahs.digipractice.org/

## Job Content

### Job summary

We are looking for a friendly, professional and compassionate Medical Receptionist to join our team.

Working with us offers the opportunity to be part of a supportive team where you can make a real difference to patients experiences. We value teamwork, excellent communication, professionalism and a caring approach, while providing opportunities to develop your skills and grow within the healthcare environment.

### Main duties of the job

- Welcoming and assisting patients in a professional and friendly manner.
- Answering telephone calls, emails and patient enquiries.
- Booking, cancelling and managing patient appointments.
- Registering patients and maintaining accurate and confidential records.
- Processing prescriptions and other administrative requests.
- Liaising with GPs, nurses, hospitals and other healthcare professionals.
- Managing patient queries and directing them to the appropriate service.
- Supporting patients to access the most appropriate healthcare service for their needs.
- Assessing patient enquiries and signposting to GPs, nurses, pharmacies, community services and other providers.
- Coordinating appointments, referrals and follow-up care.
- Supporting patients with access to community and social care services.
- Providing clear information and guidance while maintaining patient confidentiality.
- Working closely with the wider healthcare team to ensure patients receive appropriate and timely support.

### About us

We are a forward thinking, busy and friendly general practice with over 19,000 patients and around 50 staff across 3 sites and are looking to recruit an experienced Part Time Mobile Medical Receptionist to join our supportive, enthusiastic and friendly team. The successful applicant will need excellent communication and IT skills. They will need to be flexible as they may be asked to cover for sickness and holiday leave.

Contracted hours are 25 hours per week over 5 days on a rota basis. You may also be asked to cover on Saturdays at a premium rate.

### Details

- Date posted: 19 August 2026
- Pay scheme: Other
- Salary: Depending on experience
- Contract: Permanent
- Working pattern: Part-time
- Reference number: A5266-26-0003
- Job locations: Ridgacre House Surgery, 83 Ridgacre Road, Quinton, Birmingham, B32 2TJ, United Kingdom, The Nechells Practice, 63 Rupert Street, BIRMINGHAM, B7 5DT, United Kingdom

### Job responsibilities

Main duties of the job

## Person Specification

### Qualifications

**Essential**

- Previous experience in a reception, administrative or customer service role, preferably within a healthcare setting.
- Excellent communication and interpersonal skills.
- Friendly, professional and compassionate approach to patients.
- Good organisational skills with the ability to prioritise and manage a busy workload.
- Good IT and computer skills, with the ability to learn new systems.
- Ability to work effectively as part of a team and independently.
- Understanding of confidentiality and the importance of protecting patient information.
- Reliable, punctual and professional.
- Ability to remain calm and professional when dealing with challenging or sensitive situations.
- Must hold a full, valid UK driving licence and have access to a vehicle.

**Desirable**

- Previous experience working within a GP practice, NHS or healthcare environment.
- Experience using clinical system - SystmOne.
- Knowledge of NHS services and healthcare pathways.
- Experience in care navigation or signposting patients to appropriate services.
- Good understanding of patient confidentiality and data protection.
- Willingness to undertake training and develop professionally.
- Ability to work flexibly and support the wider practice team.
- A positive, proactive and solution-focused approach.

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.