# MHSI Hub Navigator - Mental Health & Social Inclusion Hub

> NHS job listing from Job Clerk for Midlands Partnership University NHS Foundation Trust.

## Canonical URLs

- **HTML:** https://www.jobclerk.com/job/mhsi-hub-navigator-mental-health-and-social-inclusion-hub/8cd56d49-860b-4894-a66a-bdd88993eb63
- **Markdown:** https://www.jobclerk.com/job/mhsi-hub-navigator-mental-health-and-social-inclusion-hub/8cd56d49-860b-4894-a66a-bdd88993eb63.md

## Summary

- **Status:** Live
- **Employer:** Midlands Partnership University NHS Foundation Trust
- **Town:** Stafford
- **Region:** Midlands
- **Country:** England
- **Profession:** Administrative and IT
- **Grade:** Band 4
- **Salary:** £28,392 - £31,157 per annum
- **Contract type:** Permanent: 24 hour contract
- **Employment type:** Full time - 37.5 hours per week (Shifts cover 27/4)
- **Closing date:** 2026-07-29T23:59:00.000Z
- **Posted:** 2026-07-08T15:12:28.237Z
- **Source information URL:** https://www.healthjobsuk.com/job/UK/Staffordshire/Lichfield/Midlands_Partnership_University_NHS_Foundation_Trust/Mental_Health_Social_Inclusion_Hub_Navigator_Mental_Health/Mental_Health_Social_Inclusion_Hub_Navigator_Mental_Health-v8124173
- **Application URL:** https://apps.trac.jobs/job-advert/8124173?ShowJobAdvert=&feedid=9002
- **Employer website:** https://www.mpft.nhs.uk

## Job Content

### Job overview

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

Are you passionate about supporting individuals on their mental health journey? Do you have excellent communication skills and a desire to make a positive impact? If so, we have an exciting opportunity for you to join our dedicated team as an MHSI Hub Navigator.

As a Navigator in our Mental Health and Social Inclusion Hub, you will play a crucial role in assessing mental health referrals primarily through telephone consultations. Using your exceptional judgment and empathy, you will determine the needs, risks, and urgency of response for each individual. By delivering safe and effective services, you will guide them towards the appropriate level of support.

Apply today and become an integral part of our team. Together, let's create a positive impact on mental health and well-being in our community. Please note shifts cover 24/7, this will involve you working a mix of day and night shifts.

### Main duties of the job

- You will be part of a multi-disciplinary team, primarily receiving calls, processing enquiries and facilitating the triage of people referred into the MHSI Hub team.
- Supervise Assistant MHSI Hub Navigators and support MH Practitioners on the MHSI hub to ensure a high quality service is provided.
- Assist individuals with mental health needs to navigate and access specialist health, social care and community services that will support them in their individual recovery journey
- A commitment to delivering a flexible service which operates 24 hours a day, 365 days a year

### Detailed job description and main responsibilities

Check out the videos below showcasing why you should grow your career here with us at MPFT:

Why Work for Mental Health Services at MPFT - YouTube

Development and Progression Within Mental Health Services at MPFT - YouTube

## Person Specification

### Experience

**Essential**

- - Able to work within a Team environment and contribute effectively to Team / Service development.
- - Previous customer care experience.
- - Experience of working within a health and social care environment with a focus on mental health
- - Previous experience in a similar role.

### Qualifications

**Essential**

- - Level 3 Diploma in Health & Social Care or equivalent and willing to undertake additional qualifications in Health and Social Care
- - Possesses a recognised basic IT qualification (ECDL or equivalent) or can display IT skills to an equivalent level of competence
- - A clear understanding of and commitment to equal opportunities and anti-discriminatory practice

**Desirable**

- - Customer Care/Service or Business Administration qualification

### Skills and Knowledge

**Essential**

- - Good written and verbal communications skills.
- - Excellent telephone skills
- - Use of Patient Clinical Systems i.e. RIO.
- - Ability to maintain information in a confidential and secure manner.
- - Ability to work within deadlines and under pressure

**Desirable**

- - Knowledge of medical terminology
- - Ability to challenge stigma and promote positive images of Mental Health

## Documents

- [benefits booklet (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=2957)
- [navigator - jd/person spec (pdf, 744.3kb)](https://www.healthjobsuk.com/documents?vdoc=10420745)

## Agent Notes

- This Markdown page is generated from the same Job Clerk job record as the HTML job detail page.
- Use the canonical HTML URL for user-facing references.
- Use the application URL when the user wants to apply on the source NHS site.