# Medical Support Secretary - MVCC Oncology Admin > NHS job listing from Job Clerk for East and North Hertfordshire Teaching NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/medical-support-secretary-mvcc-oncology-admin/eded68cd-3edf-49b5-aeb1-573a05a551ed - **Markdown:** https://www.jobclerk.com/job/medical-support-secretary-mvcc-oncology-admin/eded68cd-3edf-49b5-aeb1-573a05a551ed.md ## Summary - **Status:** Live - **Employer:** East and North Hertfordshire Teaching NHS Trust - **Location:** Mount Vernon Cancer Centre - **Workplace type:** onsite - **Profession:** Medical secretary - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 per annum, plus 15% High Cost Area Supplement - **Contract type:** Fixed term: 10 months (Estimated end date 31/08/2027) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-10-29T08:00:00.000Z - **Posted:** 2026-10-15T14:05:35.901Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Hertfordshire/Northwood/East_North_Hertfordshire_Teaching_NHS_Trust/Oncology/Oncology-v8329844 - **Application URL:** https://apps.trac.jobs/job-advert/8329844?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.enherts-tr.nhs.uk ## Job Content ### Job overview We are recruiting for a Medical Support Secretary – Cancer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. The successful candidate will provide and support the medical secretaries and their Consultants with efficient and effective ranges of secretarial and administrative duties within the Cancer Services Directorate. To manage constantly changing priorities and deadlines, handle enquiries from staff, patients and relatives. At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us. ### Main duties of the job To manage constantly changing priorities and deadlines. To handle enquiries from staff, patients and relatives via email, telephone, and face to face communication. To provide administrative and secretarial support to the secretaries and their clinical teams and support in delivering a high standard service for all patients. Responsible for making patients' appointments and for informing the patients of arrangements made. To Liaise with GPs, other hospitals, clinics, and other external agencies. Ensuring all treatment forms and referrals are processed in an efficient and prompt manner, ensuring all scans, results and histology are collated. Liaise with Outpatients, Medical secretaries, Chemotherapy booking team, Radiotherapy booking teams to ensure patient pathways are followed with minimal delays. ### Detailed job description and main responsibilities Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - Ability to work on own initiative - Ability to work well in a busy environment, under pressure and to deadlines - Good computer skills - Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff - Ability to follow complex protocols and feed back to senior staff as appropriate - Excellent written communication skills, with attention to accuracy - Excellent organisational and time management skills to meet deadlines - Strong customer care skills, treating customers with dignity and respect - Tact & Diplomacy skills to deal with sensitive issues discreetly ### Knowledge **Essential** - Knowledge of workings of clinics / hospital procedures - Knowledge of and commitment to continuously improving Services through an ability to sustain clear performance focus on achieving demanding goals - Knowledge of office systems including Microsoft Office, Word, Outlook and Excel **Desirable** - Knowledge of medical terminology ### Other Requirements **Essential** - Understanding of, and commitment to, equality, diversity and inclusion - Friendly, Calm, tactful, empathetic manner - Good team player - Good time keeping - Flexible - Role model our Trust values every day ### Previous Experience **Essential** - Administration work - Previous experience of delivering high standard work in a fastpaced, high volume environment - Experience of working both in a team and autonomously - Experience of working with difficult customers and challenging situations - Previous experience in a Health or Care setting - Experience of working in a diverse environment, valuing equality for patients and staff **Desirable** - Previous oncology experience - Experience using Hospital PAS system ### Qualifications / Training **Essential** - 5 Grade A-C GCE or equivalent, including English & Maths - Recognised secretarial qualifications or relevant experience **Desirable** - RSA typing ## Documents - [showcasing our teaching commitment (pdf, 5.0mb)](https://www.healthjobsuk.com/documents?edoc=2905) - [additional role expectations form (pdf, 104.7kb)](https://www.healthjobsuk.com/documents?vdoc=10660443) - [medical support secretary applicant pack (pdf, 703.8kb)](https://www.healthjobsuk.com/documents?vdoc=10660444) - [must read guidance notes - application forms (pdf, 91.9kb)](https://www.healthjobsuk.com/documents?edoc=549) - [policy statement - recruitment of ex-offenders (pdf, 101.1kb)](https://www.healthjobsuk.com/documents?edoc=551) - [guidance on secondments for internal applicants (pdf, 101.3kb)](https://www.healthjobsuk.com/documents?edoc=2748) - [guidance notes for applicants - how your data is used and stored (pdf, 416.6kb)](https://www.healthjobsuk.com/documents?edoc=550) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.