# Medical Secretary > NHS job listing from Job Clerk for Mersey and West Lancashire Teaching Hospitals NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/medical-secretary/e2eacb81-7c00-43a3-ac3d-08ecefebf01d - **Markdown:** https://www.jobclerk.com/job/medical-secretary/e2eacb81-7c00-43a3-ac3d-08ecefebf01d.md ## Summary - **Status:** Live - **Employer:** Mersey and West Lancashire Teaching Hospitals NHS Trust - **Location:** Southport and Formby District General Hospital - **Workplace type:** onsite - **Profession:** Medical secretary - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 Per Annum, Pro Rata - **Contract type:** Permanent - **Employment type:** Part time - 30 hours per week (Hours to be discussed at interview) - **Closing date:** 2026-09-20T22:59:00.000Z - **Posted:** 2026-08-27T14:51:09.669Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/Southport/Mersey_West_Lancashire_Teaching_Hospitals_NHS_Trust/Medical_Secretary/Medical_Secretary-v8260622 - **Application URL:** https://apps.trac.jobs/job-advert/8260622?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.sthk.nhs.uk ## Job Content ### Job overview Come and join our busy team of Medical Secretaries based in either Southport or Ormskirk Hospital sites. We are looking for experienced Medical Secretaries with a background in healthcare to join our existing team. We offer on the job training and support from our teams alongside a Trust which can offer ongoing learning and apprenticeships, so that all our staff have the opportunity to fulfil their true potential. We have the following vacancies currently available: 30 hours in gynaecology, working Tuesday to Friday based at Ormskirk Hospital 30 hours in general surgery/vascular, working Tuesday to Friday based at Southport Hospital We are happy to have a chat or arrange for an informal visit. Come and see what we can offer you. Previous applicants need not apply. Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment ### Main duties of the job It is expected that applicants will have appropriate knowledge of working in a medical environment and also demonstrate a background of working in an office environment with the ability to liaise with all relevant departments within the Trust and multiple outside agencies. Being a team player is essential together with first-rate organisational skills. This post is an important role within the Vascular team. You must: - Have previous medical secretarial experience - Have an extensive knowledge of medical terminology - Experience of minute taking ### Detailed job description and main responsibilities - Support the day-to-day organisation, planning and management responsibilities of the Consultants and their teams through the maintenance of their annual leave, their diary, the arrangement of meetings, travel and other appointments. - To act as first point of contact for patients, GP’s, external organisations and members of the general public seeking information and support from the hospital. The post holder must be able to triage the calls appropriately as well as deal sympathetically with people who may be bereaved, distressed or angry using tact, persuasion and discretion, assessing priorities and initiating action as required. - Answer telephone queries and provide non-clinical advice regarding patient care and appointments/admissions to patients, Trust staff, referring GP’s and Consultants, making appropriate judgement using acquired knowledge and experience. - Communicate with patients/parents regarding personal and highly sensitive information. - Typing urgent clinical and non-clinical correspondence and reports including the transcription and management of audio sources (eg, digital dictation) using initiative in managing and prioritising workload. - Compose routine and non-routine letters and produce typed clinical correspondence including the transcription of audio dictation. - Attend, take and transcribe minutes for meetings as required within the specialty and implement any follow-up action points. - Access the computerised Patient Administration System (CareFlow) for relevant patient details, updating records and registering patients as required. - Maintain and update specialty-specific databases. - Retrieve radiology and pathology results from core clinical systems. - Take action as necessary in respect of all patients who fail to attend in accordance with the Trusts policy and the consultants’ special instructions. - Ensure the timely despatch of all relevant information to GP’s, other medical staff and external organisations in relation to the locally agreed requirements. - To evaluate and re-prioritise own workload in accordance with competing demands from patients, medical staff and others. - Prioritise work to ensure that medical staff are provided with necessary information to take appropriate clinical action. - Liaise with the Cancer Services Department of patients to be discussed at the Multidisciplinary Team Meetings. - In conjunction with the support medical secretary/ies and clerical officer(s) within the department ensure that administrative duties are allocated and completed in a timely manner and distribution of workload is done to utilise the resources and support available. - Ensure that all investigation results are shown to the relevant clinicians in a timely manner and make arrangements for any follow up actions required eg urgent appointments. - Where applicable ensure waiting time performance targets are achieved. - Type theatre lists and distribute as required. - Co-operate in the introduction of new technology as it may apply. - Be instrumental in preventing complaints from service users, resolving informal complaints and supporting the formal complaints process. - In line with the Trusts standing financial instructions, handle cash/cheques for the Consultants and teams, patients and other external sources. - Provide full secretarial support with respect to teaching/meetings as directed by medical staff, e.g. preparing PowerPoint presentations using clinical data and information via the internet. - Maintain database of clinical activity as required to assist in clinical audit. Provide guidance to the support medical secretaries and clerical officer(s) and self-supervision in terms of: - Liaising with other medical secretaries in the department to ensure an efficient service. - When necessary, exercise initiative to allocate work to the support medical secretaries and clerical officer(s) in a fair and reasonable manner. - Make economical use of supplies. When necessary, maintain control of stock including stationery supplies. - Deputise for others and provide cross cover within the team during absences. - Assist in the orientation of new or temporary members of staff by demonstrating own duties. - Working independently, plan and prioritise own workload following appropriate Trust and Medical Secretary policies and processes, suggesting improvements where necessary. ## Person Specification ### Other **Essential** - There is a frequent requirement for sitting in a restricted position at a desk for a substantial proportion of the working day - There is a requirement for periods of frequent concentration with occasional interruptions - Ability to deal with distressed patients or bereaved relatives, also the frequent need to type up documents of a distressing nature - Requirement to use VDU equipment more or less continuously throughout the day ### Skills **Essential** - Audio and touch typing with a high level of accuracy - Good communication skills - Excellent interpersonal skills - Organisational skills - Customer service skills - Able to use own initiative - Ability to work in a pressured environment and prioritise workload - Ability to maintain high levels of concentration with frequent interruptions **Desirable** - Knowledge of Microsoft Office software packages ### Our Values **Essential** - We are Kind - We are Open - We are Inclusive ### Qualifications **Essential** - NVQ level 3 or equivalent in administrative discipline - RSA II / III Typing or Word Processing or equivalent experience **Desirable** - European Computer Driving Licence (ECDL - British Society of Medical Secretaries Diploma or Advanced AMSPAR Diploma or equivalent experience ### Knowledge & Experience **Essential** - Previous secretarial experience - Previous medical secretary experience - Knowledge of medical terminology - Demonstrable skills in problem solving **Desirable** - Previous NHS experience ## Documents - [job description (pdf, 258.8kb)](https://www.healthjobsuk.com/documents?vdoc=10574284) - [role assessment (pdf, 400.6kb)](https://www.healthjobsuk.com/documents?vdoc=10574286) - [staff benefits at mwl (pdf, 5.6mb)](https://www.healthjobsuk.com/documents?edoc=2916) - [person specification (pdf, 200.9kb)](https://www.healthjobsuk.com/documents?vdoc=10574285) - [mwl recruitment journey (pdf, 884.1kb)](https://www.healthjobsuk.com/documents?edoc=2902) - [helpful tips to complete your application form (pdf, 1.2mb)](https://www.healthjobsuk.com/documents?edoc=2901) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.