# Medical Secretary > NHS job listing from Job Clerk for Liverpool University Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/medical-secretary/9675070e-d0e7-469d-854a-e1e2fd199be6 - **Markdown:** https://www.jobclerk.com/job/medical-secretary/9675070e-d0e7-469d-854a-e1e2fd199be6.md ## Summary - **Status:** Live - **Employer:** Liverpool University Hospitals NHS Foundation Trust - **Town:** Liverpool - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 per annum, pro rata - **Contract type:** Fixed term: 12 months (to cover maternity) - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-07-14T23:59:00.000Z - **Posted:** 2026-06-30T10:22:05.169Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Merseyside/Liverpool/Liverpool_University_Hospitals_NHS_Foundation_Trust/Respiratory/Respiratory-v8062248 - **Application URL:** https://apps.trac.jobs/job-advert/8062248?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.liverpoolft.nhs.uk ## Job Content ### Job overview To provide a comprehensive service to the consultants and speciality teams, with the minimum of supervision. Organise your own workload and co-ordinate activities with other medical secretaries to ensure that an efficient service is provided. It is essential that you show initiative commensurate with the role and it is vital that confidentiality should be maintained at all times. Ensure cross cover working where possible ### Main duties of the job The post holder will be responsible for producing accurate clinical and general correspondence, frequently transcribing complex and sensitive medical terminology from audio dictation. In addition to administrative duties, you will handle telephone enquiries from patients who may be anxious or distressed, demonstrating empathy and professionalism while managing contentious and sensitive situations with discretion. This role offers a unique opportunity to gain hands-on experience in the daily operations of a busy Medical Secretaries office. It is ideally suited to a motivated individual seeking to develop their skills and progress within a dynamic healthcare environment. ### Detailed job description and main responsibilities - To provide a comprehensive service to consultants and speciality teams including nurse practitioners/clinicians. - Keep diary up to date, arrange appointments - To manage and maintain 18 week pathways including tertiary referrals to external trusts, and ensure these are accurately recorded on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral to Treat (RTT) patient pathway. - Mentor, train and supervise relevant staff as required. Deal with annual leave requests and sickness absence return to work interviews. - Ensure appropriate personnel are informed of consultant annual leave/study leave. - Type dictation from audio transcription of clinical correspondence and documentation. Type discharge summaries as appropriate. - Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not. - Work from initiative using own judgement, acquired knowledge and tact to deal with queries and resolve situations or refer to appropriate person. - Deal with enquiries either on the telephone of face to face from patients, consultants, junior doctors and colleagues in an appropriate manner. - Ensure all correspondence relating to patient care is acted upon in a timely manner. - Accurate check of patient demographics using the Patient Administration System (PAS), including registration screen, checking patients details are correct, and tracking of case-notes. - Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly. - Train new and junior members of the team within own work area as required by line manager. - Attend appropriate training and education sessions at the request of manager. - General office duties, including incoming and outgoing mail, e-mail,  photocopying. - Work with managers to review working practices, ways of working and find solutions to problems. - Implement policies and procedures for own area. - Record and input data onto databases and systems as appropriate - To work in a flexible manner in accordance with Trust Policy, and to check flexi time sheets for medical secretaries.* Any other duties required by line manager ## Job Details To provide a comprehensive service to the consultants and speciality teams, with the minimum of supervision. Organise your own workload and co-ordinate activities with other medical secretaries to ensure that an efficient service is provided. It is essential that you show initiative commensurate with the role and it is vital that confidentiality should be maintained at all times. Ensure cross cover working where possible ## Job Description The post holder will be responsible for producing accurate clinical and general correspondence, frequently transcribing complex and sensitive medical terminology from audio dictation. In addition to administrative duties, you will handle telephone enquiries from patients who may be anxious or distressed, demonstrating empathy and professionalism while managing contentious and sensitive situations with discretion. This role offers a unique opportunity to gain hands-on experience in the daily operations of a busy Medical Secretaries office. It is ideally suited to a motivated individual seeking to develop their skills and progress within a dynamic healthcare environment. ## Responsibilities To provide a comprehensive service to consultants and speciality teams including nurse practitioners/clinicians. Keep diary up to date, arrange appointments To manage and maintain 18 week pathways including tertiary referrals to external trusts, and ensure these are accurately recorded on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Check that follow up appointments are arranged in conjunction with Referral to Treat (RTT) patient pathway. Mentor, train and supervise relevant staff as required. Deal with annual leave requests and sickness absence return to work interviews. Ensure appropriate personnel are informed of consultant annual leave/study leave. Type dictation from audio transcription of clinical correspondence and documentation. Type discharge summaries as appropriate. Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not. Work from initiative using own judgement, acquired knowledge and tact to deal with queries and resolve situations or refer to appropriate person. Deal with enquiries either on the telephone of face to face from patients, consultants, junior doctors and colleagues in an appropriate manner. Ensure all correspondence relating to patient care is acted upon in a timely manner. Accurate check of patient demographics using the Patient Administration System (PAS), including registration screen, checking patients details are correct, and tracking of case-notes. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly. Train new and junior members of the team within own work area as required by line manager. Attend appropriate training and education sessions at the request of manager. General office duties, including incoming and outgoing mail, e-mail, photocopying. Work with managers to review working practices, ways of working and find solutions to problems. Implement policies and procedures for own area. Record and input data onto databases and systems as appropriate To work in a flexible manner in accordance with Trust Policy, and to check flexi time sheets for medical secretaries.* Any other duties required by line manager ## Person Specification ### Other **Essential** - Comply with Trust policies and procedures - Ability to show understanding and appreciation of the need to maintain confidentiality in all matters – Data Protection Act - Ability and willingness to undergo further training in accordance with the needs of the post ### Experience **Essential** - Excellent I.T. skills with knowledge and experience of all Microsoft office packages - Demonstrable experience working in an NHS office environment as a medical secretarial ### Qualities/Attributes **Essential** - Capability to adapt to most situations - Eager to learn - Ability to maintain control of stressful/sensitive situations ### Education/Qualifications **Essential** - Educated to GCSE/O Level standard/equivalent or higher - RSA/OCR Typing/Word processing Level 3 or equivalent - RSA/OCR Audio typing Skills Level 3 - Knowledge of medical terminology - Secretarial Qualification or equivalent experience **Desirable** - ECDL or equivalent - Shorthand ### Skills/Ability/Knowledge **Essential** - Ability to communicate professionally at all levels in a helpful courteous manner. First Class Communication Skills - Excellent Organisation Skills - Excellent Word Processing and Keyboard Skills - Ability to organise workload effectively and prioritise to meet deadlines - Ability to work individually or as part of a team - Legible handwriting - Time Management Skills - Excellent interpersonal and influencing skills **Desirable** - Knowledge of internal PAS system - Understanding of Trust internal policies as appropriate ## Documents - [pag form b4 (pdf, 600.5kb)](https://www.healthjobsuk.com/documents?vdoc=10378996) - [case of need b4 (pdf, 512.6kb)](https://www.healthjobsuk.com/documents?vdoc=10352624) - [risk assessment (pdf, 344.6kb)](https://www.healthjobsuk.com/documents?vdoc=10352622) - [medical secretary b4 (pdf, 592.5kb)](https://www.healthjobsuk.com/documents?vdoc=10352623) - [life at luhft benefits (pdf, 333.2kb)](https://www.healthjobsuk.com/documents?edoc=2664) - [job description and person spec (pdf, 466.4kb)](https://www.healthjobsuk.com/documents?vdoc=10352621) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.