# Medical Secretary > NHS job listing from Job Clerk for Bedfordshire Hospitals NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/medical-secretary/9094ba34-e96e-40a6-abd0-af64ec6271bb - **Markdown:** https://www.jobclerk.com/job/medical-secretary/9094ba34-e96e-40a6-abd0-af64ec6271bb.md ## Summary - **Status:** Live - **Employer:** Bedfordshire Hospitals NHS Foundation Trust - **Location:** Luton and Dunstable University Hospital - **Workplace type:** onsite - **Profession:** Medical secretary - **Grade:** Band 3 - **Salary:** £25,760 - £27,476 pa - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week (Occasional Saturday work) - **Closing date:** 2026-10-28T23:59:00.000Z - **Posted:** 2026-10-15T08:50:02.868Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Bedfordshire/Luton/Bedfordshire_Hospitals_NHS_Foundation_Trust/Neurophysiology/Neurophysiology-v8343278 - **Application URL:** https://apps.trac.jobs/job-advert/8343278?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.ldh.nhs.uk ## Job Content ### Job overview The Neurophysiology Department has an exciting new opportunity for someone who enjoys working in a busy hospital environment. We are looking for an organised, reliable and detailed-focused Medical Secretary to join our friendly team. If you have excellent organisational and communication skills, enjoy meeting people and can meet challenging deadlines, then you could be the person we are looking for. The successful applicant will be a crucial part of our team, providing a link between the Trust, the patient and other healthcare professionals. They will provide a comprehensive, efficient and responsive administration service, ensuring referrals, correspondence and other clinical administration are processed accurately and efficiently in accordance with Trust policies and procedures. Previous experience in general practice, the NHS or healthcare would be beneficial, but we also welcome applications from candidates with previous administrative or secretarial experience and willingness to learn. You will need to have good typing skills, be able to formulate and use excel spreadsheets, word and outlook. Full induction and training will be provided. Please note that we reserve the right to close this vacancy early, if we receive a high volume of applications. We therefore encourage candidates to submit their application as soon as possible. ### Main duties of the job The post-holder will be required to provide a comprehensive secretarial service relating to NHS work for a clinical team. They will act as a focal point for the clinical team and patients, providing support with with referrals, clinical correspondence, medical reports and other administrative work. The role involves communicating with patients, clinical staff within and outside of the hospital and other healthcare organisations; managing workflows and ensuring all work is completed accurately and within appropriate timescales. Some of the responsibilities include: Reception desk duties, receiving and processing referrals, registering patients, making appointments and providing reports to referrers. This post requires a self-motivated and professional individual with the confidence and ability to work on their own initiative as well as part of a team in accordance with Trust policies and procedures. You will need to be organised, able to prioritise competing demands, have excellent attention to detail and maintain confidentiality when handling sensitive patient information. ### Detailed job description and main responsibilities Main responsibilities include (but are not limited to): To perform desk reception duties including receiving patients into the department and booking them onto the hospital systems Frequently receive and respond appropriately to telephone and personal enquiries from patients, relatives, GP’s, other consultants and external bodies, referring enquiries to the consultants / clinical team where necessary Be responsible for the receipt of referral letters with timely input onto the computerised IT Systems and ensuring that all patients’ demographic information is recorded accurately To request, cancel and re-arrange appointments when necessary, following procedures to minimise DNA rates To process rejected referrals following local procedures To make appointments for all tests provided by the service To appropriately code all patients on IPM after their visit To set up new clinics as required To undertake typing of medical/clinical correspondence using relevant IT systems to a high and accurate standard To distribute/upload patient reports following current local guidelines/procedures To carry out general administration duties and provide clerical assistance to all members of staff, as required To cover the administrator duties during periods of absence ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - - Demonstrate good verbal and written communication skills - - Calm under pressure - - Good time management skills - - High standard of accuracy - - Ability to work as part of a team, maintaining effective working relationships **Desirable** - - Evidence of ongoing personal development and willingness to further progress ( knowledge and skills framework and continuing personal development ### Knowledge **Essential** - - Knowledge of secretarial or administrative procedures and systems such as answering queries, progress chasing, task-related problem solving, acquired through experience and training - - Ability to deal with complex and sensitive information **Desirable** - - Previous experience in demonstrating administrative duties to new starters and less experienced staff ### Experience **Essential** - - Secretarial experience - - Experience and knowledge of multi-disciplinary team working - - Good customer or patient care - - Working with computer software programmes such as Microsoft Office, e-mail and internet **Desirable** - - Medical secretarial experience - - Working with patients requiring health care ### Qualifications **Essential** - - RSA Level 3 typing/word processing or equivalent qualification or experience - - Vocational Level 3 or equivalent - - GCSE Grade 4 (Grade C and above) in English and Maths **Desirable** - knowledge of ICE/iPM/EVOLVE - medical secretary diploma ## Documents - [staff benefits (png, 1.6mb)](https://www.healthjobsuk.com/documents?edoc=2879) - [job description (pdf, 216.7kb)](https://www.healthjobsuk.com/documents?vdoc=10669149) - [person specification (pdf, 48.5kb)](https://www.healthjobsuk.com/documents?vdoc=10669150) - [l&d hospital site map (pdf, 96.8kb)](https://www.healthjobsuk.com/documents?edoc=1454) - [functional requirements (pdf, 104.4kb)](https://www.healthjobsuk.com/documents?vdoc=10669151) - [staff diversity network (pdf, 140.3kb)](https://www.healthjobsuk.com/documents?edoc=2866) - [information for disabled applicants (pdf, 98.7kb)](https://www.healthjobsuk.com/documents?edoc=2870) - [disclosure & barring information and recruitment of ex-offenders (pdf, 78.5kb)](https://www.healthjobsuk.com/documents?edoc=1456) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.