# Medical Secretary > NHS job listing from Job Clerk for Walsall Healthcare NHS Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/medical-secretary/6c89c1f5-ee51-4fce-8493-f1534c7ec9c4 - **Markdown:** https://www.jobclerk.com/job/medical-secretary/6c89c1f5-ee51-4fce-8493-f1534c7ec9c4.md ## Summary - **Status:** Live - **Employer:** Walsall Healthcare NHS Trust - **Location:** Walsall Manor Hospital - **Workplace type:** onsite - **Profession:** Administrative and IT - **Grade:** Band 4 - **Salary:** £28,392 - £31,157 per annum, pro rata - **Contract type:** Permanent: Part time - **Employment type:** Part time - 23.25 hours per week - **Closing date:** 2026-09-01T22:59:00.000Z - **Posted:** 2026-08-18T12:10:41.044Z - **Source information URL:** https://www.healthjobsuk.com/job/UK/Birmingham_Black_Country/Walsall/Walsall_Healthcare_NHS_Trust/ENT/ENT-v8237361 - **Application URL:** https://apps.trac.jobs/job-advert/8237361?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.walsallhealthcare.nhs.uk ## Job Content ### Job overview To provide comprehensive secretarial and administration support, handling first line enquiries from patients, relatives and staff. The successful applicant would also be expected to be assisting with the coordination of waiting lists and clinics for an assigned group of clinicians. PLEASE NOTE THIS VACANCY IS SUBJECT TO CLOSING EARLY SHOULD WE RECEIVE A HIGH NUMBER OF APPLICATIONS - PREVIOUS APPLICANTS NEED NOT APPLY! ### Main duties of the job - To provide a comprehensive, medical audio and word-processing service to the clinical team. This includes typing of clinic letters, taking & typing of minutes at meetings, discharge summaries and medico-legal reports. 2.Obtaining medical notes to assist the clinical team with the management of appointments, keeping track of referrals to ensure patients are promptly reviewed and appropriate follow up arrangements are in place in line with patient pathway. 3.To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations. 4.Liaising with patients and relatives, providing routine information e.g. about appointments or clinic information, which may require tact and persuasive skills or where there are barriers to understanding. ### Detailed job description and main responsibilities 1.Exercising judgement when dealing with enquiries from patients, staff or external stakeholders, analysing information to resolve issues for e.g. in booking appointments, scheduling clinics, arranging meetings and managing diary commitments for clinical team. 2.Provide day to day supervision/management, mentoring and support, as well as on the job training to new or junior staff as required. 3.Maintaining accurate processing and storage of clinical records via both electronic systems and paper based records to include maintaining electronic waiting list, appointing/unappointing as appropriate, data entry, transcribing letters and minutes. Ensure all letters and discharge summaries are copied to the appropriate professionals and to patients. 4.Managing own workload, ensuring compliance with standards relevant to the role and department, ensuring that a quality service is provided according to agreed policies and Standard Operating Procedures, referring to Manager where appropriate. 5.Ordering and maintaining office supplies and stationery, and other stock items as appropriate. This may include cash handling and the authorisation of requisitions within agreed limits. 6.Have responsibility for adhering to all relevant Trust policies, and ensuring that team members do likewise, and proposing practice changes within own area/department For more details please read he Job description attached ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### Skills **Essential** - Able to use own initiative and able to work with limited supervision, managing and prioritising own workload - Ability to accurately maintain computerised and manual filing/documentation system - Ability to supervise and motivate secretarial support staff - Advanced knowledge of specialist medical terminology and secretarial procedures, many of which are nonroutine. - Knowledge of internal PAS system - Clear understanding of confidentiality and data protection issues ### Experience **Essential** - Excellent knowledge of the full range of Microsoft Office Programmes (i.e. Word/Outlook/Excel/PowerPoint) - Experience working in an NHS office environment - Experience dealing with non-routine issues such as problem solving, developing alternative or additional administrative procedures. - Experience of planning and organising events e.g. MDTs and case conferences. ### Qualifications **Essential** - Educated to GCSE/O Level standard/equivalent - RSA/OCR Level II or equivalent - NVQ Level 3 (or equivalent) - Word Processing/Audio typing Skills ## Documents - [flexible working document (pdf, 1.1mb)](https://www.healthjobsuk.com/documents?edoc=2426) - [afc band 4 medical secretary jd (pdf, 784.3kb)](https://www.healthjobsuk.com/documents?vdoc=10547863) - [afc band 4 medical secretary ps (pdf, 752.5kb)](https://www.healthjobsuk.com/documents?vdoc=10547864) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.