# Medical Secretary - ENT > NHS job listing from Job Clerk for Birmingham Women's and Children's NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/medical-secretary-ent/93430a56-2258-4caf-8f74-173626dd6e11 - **Markdown:** https://www.jobclerk.com/job/medical-secretary-ent/93430a56-2258-4caf-8f74-173626dd6e11.md ## Summary - **Status:** Live - **Employer:** Birmingham Women's and Children's NHS Foundation Trust - **Location:** Birmingham Children's Hospital - **Workplace type:** onsite - **Profession:** Medical secretary - **Salary:** £28392.00 to £31157.00 - **Contract type:** Permanent - **Employment type:** Full time - 37.5 hours per week - **Closing date:** 2026-11-03T23:59:00.000Z - **Posted:** 2026-10-20T10:49:15.255Z - **Source information URL:** https://www.healthjobsuk.com/job/-v8331947 - **Application URL:** https://apps.trac.jobs/job-advert/8331947?ShowJobAdvert=&feedid=9002 - **Employer website:** https://www.bwc.nhs.uk ## Job Content ### Job overview An exciting opportunity has arisen for a Medical Secretary to join our team within the ENT department . You will be working closely with ENT consultants/fellows/registrars and you will be responsible for completing work to a high standard, managaging and prioritising your workload, booking clinics and theatre lists, validating waiting lists and other secretarial duties. ### Main duties of the job The successful candidate should have a proactive and friendly attitude and be able to demonstrate a degree of administrative and secretarial experience; being able to meet the duties of the role as identified in the job description. You must possess excellent organisational skills, be self-motivated and have experience in dealing with confidential information. This role is based at Birmingham Children's Hospital. ### Detailed job description and main responsibilities Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust. When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable). Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. ### Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. ## Person Specification ### QUALIFICATIONS **Essential** - GCSEs (or equivalent) in English and Math's at Grade C/4 or above - RSA Level III/NVQ Level 3 in Business and Administration (or equivalent experience) - AMSPAR or British Medical Secretary qualification which includes medical terminology or equivalent experience - Previous NHS experience - Proficient in the use of Microsoft Office (Word, Outlook, Excel) **Desirable** - Experience using an Electronic Patient Record (EPR) system such as Epic, or a strong willingness to undertake training ### OTHER REQUIREMENTS **Essential** - A proactive attitude towards personal development and continuous improvement - Positive, solution-focused mindset with a commitment to supporting service efficiency and patient care ### ANALYTICAL AND JUDGEMENT SKILLS **Essential** - Ability to exercise sound judgement when prioritising tasks and managing conflicting demands in a fast-paced clinical environment. - Capable of identifying potential issues in patient pathways, referrals, or documentation and taking appropriate corrective action or escalating as needed - Able to assess urgency and clinical importance when managing patient correspondence, investigations, and appointment scheduling - Proven ability to interpret and apply Trust policies (e.g., RTT rules, access policies, data protection) to make informed decisions independently - Attention to detail when reviewing clinical documents, test results, or patient data to ensure completeness and accuracy ### KNOWLEDGE & NATURE OF EXPERIENCE **Essential** - Substantial experience providing administrative or secretarial support in a busy office environment, preferably within a healthcare setting - Experience of working with confidential and sensitive information in line with data protection and information governance regulations - Proven ability to manage and prioritise a varied and demanding workload with minimal supervision - Knowledge of medical terminology, or experience working in a clinical or medical administrative environment - Experience using electronic systems for patient records, appointment scheduling, or referrals (e.g. Epic) - Demonstrable understanding of NHS policies such as 18- week RTT pathway and elective access standards ### PERSONAL SKILLS / ABILITIES AND ATTRIBUTES **Essential** - Excellent communication skills, both written and verbal, with the ability to interact effectively and sensitively with patients, families, and staff at all levels - Strong interpersonal skills with a compassionate and patient-centred approach, especially when handling sensitive or emotional conversations - High level of organisational ability, with a methodical approach to workload and attention to detail - Ability to remain calm and professional under pressure, managing competing demands and adapting to changing priorities - Able to work both independently and as part of a wider administrative and clinical team - Committed to delivering a high standard of work with integrity, confidentiality, and respect - Reliable and punctual, with a strong work ethic and a flexible approach to team cover and service needs - Demonstrates initiative, accountability, and a willingness to take ownership of tasks and problems ### PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE **Essential** - Proficient in the use of Microsoft Office applications, particularly Word, Outlook, Excel, and Teams, for document creation, email management, and data entry - Confident in navigating and updating systems, especially Epic, including in-basket management, appointment scheduling, test result tracking, and documentation - Able to adopt a flexible approach when required by the needs of the service - Good time management skills - Excellent keyboards skills **Desirable** - Confident in using Epic work queues, trust databases and spreadsheets to input, retrieve, and analyse patient or service data - Experience in supporting virtual clinics, meetings or MDTs via Microsoft Teams or other Trust-approved video platforms ## Documents - [medical secretary jd ps (pdf, 350.7kb)](https://www.healthjobsuk.com/documents?vdoc=10655037) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.