# Medical Receptionist > NHS job listing from Job Clerk for Hereford Medical Group. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/medical-receptionist/6fcb70ca-9506-465e-b219-a4ea27c84a28 - **Markdown:** https://www.jobclerk.com/job/medical-receptionist/6fcb70ca-9506-465e-b219-a4ea27c84a28.md ## Summary - **Status:** Live - **Employer:** Hereford Medical Group - **Location:** Station Medical Centre, Station Approach, Hereford, HR1 1BB, United Kingdom - **Workplace type:** onsite - **Profession:** Administrative and IT - **Salary:** £12.71 to £12.92 - **Contract type:** Permanent - **Employment type:** Part-time - **Closing date:** 2026-08-30T23:59:00.000Z - **Posted:** 2026-08-19T10:09:54.223Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/A0871-26-0035 - **Application URL:** https://www.jobs.nhs.uk/candidate/application/A0871-26-0035/pre-application-questions-pause?referrer=jobadvert&ref=A0871-26-0035 - **Employer website:** https://www.herefordmedicalgroup.co.uk/ ## Job Content ### Job summary We are recruiting for a Part-time Medical Receptionist working 15 hours to join our wonderful Reception Team. Working Rota (15 Hours) - Monday 08:00 - 11:00 (3 Hours) - Tuesday08:00 - 11:00 (3 Hours) - Wednesday08:00 - 11:00 (3 Hours) - Thursday08:00 - 11:00 (3 Hours) - Friday08:00 - 11:00 (3 Hours) You will be part of a large team that supports the clinical staff by signposting patients to the right service that meets their needs. Your day will be varied from greeting patients at the reception desk, answering queries, handling telephone calls in our call centre, working alongside the GPs processing requests for appointments and signposting patients to a range of services, no two days will be the same. Whilst full training will be given, ideally you will have previously worked in a customer service role or a role dealing with the general public. You will also need to be computer literate and have good keyboard skills. This is a highly emotive role in a fast paced environment, and therefore requires someone who can demonstrate empathy, compassion and patience. You will be supported by a team of supervisors, and can expect a full training package. We do not operate at weekends and bank holidays. ### Main duties of the job As part of the reception team, after a period of training, you will have gained a unique set of skills enabling you to fulfil the role, which will include (see job description for the full requirements of the role) Telephone: Supporting patients and signposting to theappropriate clinician/organisation. Handling requests for home visits and taking messages. Online forms: Dealing with the online forms received from patients for appointment requests Contacting patients via telephone, text or letter as appropriate Care Navigation Being able to appropriately sign post patients to the most appropriate clinician or service by the use of a defined template. Reception duties to meet practice needs in agreement with Reception Supervisor: Receiving patients and booking appointments at the Reception Counter. Monitoring the waiting room and guiding patients to rooms. Inform patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same. ### About us Hereford Medical Group is a large General Practice Surgery providing care for patients living in and around Hereford City. We work across 4 sites with our primary site being a newly purpose built surgery located in Hereford. We are a people centered organisation, caring for a population of approximately 46,500 patients and employing approximately 180 permanent staff in addition to trainees. We place great value on our staff and offer the NHS Pension Scheme, on-site Occupational Health Services and competitive terms of employment. We offer internal promotion for vacancies and support learning opportunities. Our mission is provide highly quality and compassionate primary care. ### Details - Date posted: 19 August 2026 - Pay scheme: Other - Salary: £12.71 to £12.92 an hour Rises to £12.92 an hour after probationary period - Contract: Permanent - Working pattern: Part-time - Reference number: A0871-26-0035 - Job locations: Station Medical Centre, Station Approach, Hereford, HR1 1BB, United Kingdom ### Job responsibilities Please see the attached Job Description and Person Specification for further information regarding this role. If you have any further questions or wish to arrange an informal discussion regarding this role, please don't hesitate to get in touch. ## Person Specification ### Other **Essential** - Flexibility of working hours/ able to work at the desired times and HMG locations **Desirable** - Experience of Primary Care ### Experience **Essential** - Experience of dealing with the public or patients - Experience of working with computer packages - Experience of working with the public **Desirable** - Experience of EMIS clinical system - Experience of working in a GP practice or other primary care environment. - Experience of working in a public reception environment - Experience of call answering ### Qualifications **Essential** - A good standard of general education, including: - English and Maths at GCSE level or equivalent. - A demonstrable commitment to professional development **Desirable** - Previous use of computer packages ### Knowledge/Skills **Essential** - Excellent communication skills - Ability to work without direct supervision and determine own workload priorities ### Qualities/ Attributes **Essential** - An understanding, acceptance and adherence to the need for strict confidentiality - Ability to use own judgement, resourcefulness and common sense - Ability to work as part of an integrated multi-skilled team - Pleasant and articulate - Able to work under pressure - Able to work in a changing environment - Able to use own initiative ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.