# Medical Receptionist / Secretary > NHS job listing from Job Clerk for Bridgewater Community Healthcare NHS Foundation Trust. ## Canonical URLs - **HTML:** https://www.jobclerk.com/job/medical-receptionist-secretary/904c2994-e820-463e-820f-288b5206a42b - **Markdown:** https://www.jobclerk.com/job/medical-receptionist-secretary/904c2994-e820-463e-820f-288b5206a42b.md ## Summary - **Status:** Live - **Employer:** Bridgewater Community Healthcare NHS Foundation Trust - **Town:** Warrington - **Region:** North West - **Country:** England - **Profession:** Administrative and IT - **Grade:** Band 3 - **Salary:** £25,760 to £27,476 a year - **Contract type:** Permanent - **Employment type:** Part-time, Flexible working - **Closing date:** 2026-07-22T23:59:00.000Z - **Posted:** 2026-07-15T14:58:38.736Z - **Source information URL:** https://www.jobs.nhs.uk/candidate/jobadvert/C9835-COR26-074?employerCode=C9835 - **Application URL:** https://www.jobs.nhs.uk/candidate/application/C9835-COR26-074/pre-application-questions-pause?referrer=jobadvert&ref=C9835-COR26-074 - **Employer website:** https://www.bridgewater.nhs.uk ## Job Content ### Job summary An exciting opportunity has arisen for the appointment of a Receptionist/Administrator to provide clerical support to the various services located in the Widnes Health Care Resource Centre. This centre is open 365 days of the year and currently staff work on a rota to cover shifts from 7.45am 9.15 pm. Applicants must be hard working and flexible and not easily phased at times by a demanding workload. Effective organisational and interpersonal skills are important, as is the ability to work as an effective team member. If you possess and can demonstrate good literacy, numeracy and admin skills and have worked in a customer/administration focussed environment for at least 12 months, we would like to hear from you. The successful applicant must have proven clerical experience, and/or be able to demonstrate administrative knowledge, 4 GCSE passes at Grade C and above or equivalent qualifications to include Maths and English as well as ECDL or equivalent experience of using computer packages The successful Applicant would be expected to have or undertake further development to NVQ Level 3 standard. ### Main duties of the job The Successful Candidate will work on the main reception desk, where patients arrive for their appointments for all departments within Widnes HCRC building. Duties will include arriving patients on the booking system, booking/amending appointments, booking follow up appointments for Bridgewater services including the UTC, Podiatry, Treatment rooms as well as signposting for external services running clinics within the building. Answering Emails, dealing with daily tasks and queries, liaising with patients and clinicians both face to face and over the telephone. They will also cover the general duties of a busy reception. This can be a challenging role at times. The Reception team is a busy department which would suit a candidate who enjoys working in a fast pace environment Undertake training for the fire warden role ### About us Flexible working will be considered for all roles. North Cheshire and Mersey NHS Foundation Trust (NCM) serves more than one million residents across the Halton and Warrington boroughs and the wider North West region. Bringing together community and out-of-hospital services (formerly provided by Bridgewater Community Healthcare) with inpatient and elective care (formerly Warrington and Halton Teaching Hospitals) we provide services at two hospital sites and more than 70 community hubs and facilities. Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM). They underpin everything we do and everything we aspire to be as an organisation. Our mission We will be exceptional for our patients, our communities and each other Our vision We will be a great organisation providing excellent healthcare and opportunities to work and learn Our values - Kind: We are caring, supportive and respectful to everyone - Open: We are honest, transparent and open to new ways of working - Fair: We listen, value our differences and are inclusive to all - One team: We work well together and with our communities ### Details - Date posted: 15 July 2026 - Pay scheme: Agenda for change - Band: Band 3 - Salary: £25,760 to £27,476 a year - Contract: Permanent - Working pattern: Part-time, Flexible working - Reference number: C9835-COR26-074 - Job locations: Widnes Urgent Care Centre, Oaks Place, Caldwell Road, Widnes, Cheshire, WA8 7GD, United Kingdom ### Job responsibilities - To provide comprehensive secretarial and administrative support to the community clinics and associated health professionals and will actively participate and contribute to the development of the service; - To provide a customer focused service to the users of the clinics to incorporate the co-ordination of appointments and workload management for the clinics liaising with all staff; - To provide relief cover at other locations as requested. Duties and Responsibilities: - To provide a front line service for all service user enquiries, responding to telephone and face to face enquiries in an efficient, tactful and professional manner, redirecting calls, taking action as appropriate. These enquiries may require the job holder to have extensive knowledge of the clinical services they support. Liaising with internal services and partner agencies when necessary. - To be responsible for maintaining, developing and managing all aspects of secretarial support clinically and/or administratively; - The management of the patient booking system to include building of clinic sessions, management of waiting lists and breaches, data cleansing; - To act as the Super user for the patient electronic computer system; - To ensure that appropriate levels of identified stock and lower level clinical equipment are requisitioned on the Purchase Ordering system; - To ensure display and availability of information sources at reception with an adequate and attractive display of front desk poster and leaflet materials to include distribution and collation of all patient surveys; - To deal with all internal/external mail and redistribution to relevant department; - To accept deliveries and ensure these are dealt with promptly; - To ensure vaccine deliveries are stored in accordance with the Immunisation policy where appropriate; - To maintain an effective photocopying, filing and archiving system including records management in line with Trust policy; - To copy type/audio type medical reports which will contain medical/clinical terminology and general correspondence as indicated; - To report any faults, defects or building defects to the CAFM Helpdesk; - To maintain appropriate levels of identified stock and lower level clinical equipment; to place requisitions onto the Purchase Ordering system; - To undertake Fire Warden and First aid duties as required to ensure legislative compliance. - To manage/ book clinic and meeting rooms within the premises and keep room availability updated as appropriate; - To manage, update and maintain clinical diaries as requested; - To carry out inductions for all new members of staff and service users who may work within the postholders clinic location ie that includes fire procedures, facilities of the building and general rules and procedures within that location; - To communicate verbally and in writing with multi agency services regarding information which may be sensitive and possibly highly distressing which might be of a legal nature; - To arrange meetings between staff as directed, take notes and distribute the meeting notes to parties concerned. - To assist with research and audit activity using a variety of audit tools including the internet. - To coordinate information received from external partners eg A&E reports - To edit/format legal documents. ## Person Specification ### Experience **Essential** - Working within a customer facing environment. - Demonstrable experience in an administrative role. - Ability to work to and meet deadlines. - Experience of working in a pressured environment. **Desirable** - Experience of working in a clinic/ office environment. - Medical Secretarial experience. - Previous experience of working within the health or social sector. - Previous experience of using an appointment booking system. - Previous experience of supervising staff including the carrying out of Personal Development reviews. ### Relationships **Essential** - If you are related to a director or have a relationship with a director or employee of an appointing organisation, please state the relationship. ### Right to Work **Essential** - Do you currently have the unrestricted right to work in the UK? - If appointed, will you require sponsorship under a UK work visa route (now or in the future)? - Please note that sponsorship is not available for all roles. Sponsorship will only be considered where the post meets the relevant UK immigration requirements and where the organisation determines that sponsorship is appropriate for the role. ### Qualifications **Essential** - 4 GCSEs at grade C or above to include Maths and English or Key Skills equivalents. Or good standard of Education - RSA Level III in typing or equivalent, proven experience - ECDL or equivalent. Or proven knowledge - Audio typing qualification or proven experience. **Desirable** - NVQ 3 in Business Administration or Customer Care ### Skills and Knowledge **Essential** - Experience of using Microsoft Word and other Microsoft packages to include external databases and system packages. - Motivated and able to work as part of a team. - Ability to work on own initiative. - Good organiser of self and workload. - Excellent telephone manner and excellent customer service skills. - Ability to take and produce meeting notes - Diary maintenance both electronic and manual. - Ability to prioritise workload and delegate as necessary. - Exercise judgement when dealing with patient enquiries analyse and resolve patient problems. - Ability to analyse and interpret data and extract relevant information and report and act on appropriately. ### Job Specific Requirements **Essential** - The ability to travel independently across the Trust - The ability to work flexibly in accordance with service needs - Ability to communicate effectively with people at all levels, overcoming barriers to communication including difficult or challenging conversations. - Ability to file records at high and low levels which may be unwieldly. - Self-motivated and able to work under a range of pressures. - Maintenance of confidentiality and diplomacy at all times. ## Documents - [Job Description (DOC, 133 KB)](document:2992180) - [OH Information (DOCX, 132 KB)](document:2992182) - [Anti Racism Statement (04, 141 KB)](document:2992181) ## Agent Notes - This Markdown page is generated from the same Job Clerk job record as the HTML job detail page. - Use the canonical HTML URL for user-facing references. - Use the application URL when the user wants to apply on the source NHS site.